IBEROSTAR Grand Hotel Rose Hall

This place is the absolute nightmare, the service sucks ! They go on strike and all employees are disgruntled and pissed off at management! I will never waste my money or time here again! The management has been no help! Do not recommend worst enemy!!! Big waste of money

Once again, in mid October, we had the privilege to be guests of JOIA Rose Hall or “The Grand” as we know it. The vacation starts when we arrive at the front door being recognized and greeted warmly as soon as we get out of our ride. The staff at Reception are and have always been so accommodating to us. Everything that we have grown to love about this resort still exists. We enjoyed the no reservations at the a la carte restaurants and the buffet still never disappoints especially the Friday night one which should not be missed. We did not have one bad meal. Breakfast and lunch we also very good. We spend our days on the beach and our evenings at the lobby bar. Our room was terrific with housekeeping and restocking were spot on. Room service was also very timely. THE BEST PART of our vacation is seeing all the regular staff who are one of the key reasons why we keep returning. Room for improvement: better quality house white wine; drapes are difficult to open and close and could use some replacing or mending as well as making that sliding door easier to open. Special recognition to Teresha Brooks, Clive, Gary, Jerry, Judy, Alexia, Keresa, Amanda and Mayogal and, of course, the rest of the team. Thank you all! See you in December!

The Butlers was very attentive, it was the best resort we have been too. I look forward to coming back again. Thank you for a great time Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much you Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much Thank you very much

We had an unbelievable experience at the JOIA Rose Hall. From the beautiful beach to the amazing staff, we will most definitely be making a trip back. Some special shout outs to Cassandra, Trishbone, Travis and Shavoyne at the pool bar, delicious drinks and always a good time! Ash and the rest of the entertainment crew made the trip all the more fun. Latoya at the french restaurant had amazing suggestions ! So many amazing people, thank you to everyone for making our trip so special.

Dinner restaurants were impressive. Staff was hit and miss on service. Went on a dressel Montego Bay excursion. Don’t buy anything from the shopping experience at Sam’s place. Cheaper at the airport. Same bottle of rum was $10 cheaper and rum cream was $15 less. Left with disappointment due to the fact this is the chosen establishment to shop by the Dressel dive shop crew. They must get a kick back. FYI the gift shop at the hotel was $25+ higher on same bottle of rum. Lesson learned