IBEROSTAR Grand Hotel Rose Hall

Christopher and rushaine were wonderful!! We appreciate the service that they provided! We can’t wait to come back! The food beach entertainment was also great Jamaica 🇯🇲 is the place to be all year round most amazing island in the sun 🌞 the people or very nice and always ready to help

I reserved sn ocean view butler suite and enjoyed every minute of my experience. The view was spectacular, and the butler service was amazing. I traveled alone so I felt safe at all times. The resort was amazing but I also ventured out alone with a driver and explored some neighborhoods. I even took a day trip to negril which was amazing but the drive is not for the faint of heart. Lol. Enjoy the true beauty of jamaica at this fabulous resort

I am loyal customer of IHG and Iberostar and stayed many times in Iberostar Europe and Caribbean areas. This was my first trip to Iberostar Jamaica and here are my impressions in bullet format. Great property, great facilities, rooms and area. The only issue is the food. They don’t have buffet option for dining, only once a week and there is no booking option for a la carte restaurants. Which is kinda weird for me and my experience with other Iberostar properties worldwide. This is the only area for further improvements. And we have been impressed with level of personal attention from customer service manager Nadika. Fantastic person and top professional. She helped us a lot with our minor issues, she upgraded our room at no cost, and I really enjoyed her care and attention. Thanks Nadika! Hope to see you again next vacation!

Genel and Tanya in the prestige lounge greeted us on our first day back and made us truly feel welcomed and appreciated during our stay. They were accommodating with booking restaurants and massage and kept us up with daily activities. They were exceptional. Dovia, along with her team, was also exceptional in the restaurants. She was accomodating and made sure we enjoyed our meals, especially during the 40th birthday celebration and also whenever we dined at the surf and turf. Her professionalism and the care she provided to the guest should be commended. Our favorite place to visit and we're looking forward to our next trip in 2025.

Family trip from 1-7 January. We have good experience of all-inclusives - having stayed there for over 20 years. Tried various packages and locations. Have developed rigorous criteria. I have to say that the Joia Rose Hall ticked all the boxes and exceeded our expectations, not least because of the exceptional quality of the food served. We were on the adults-only side: traffic was proportionate to the site, you didn't feel oppressed, there was no need to run at 5am to reserve a chair by the sea, there was plenty. Very pleasant, friendly and attentive staff. Impeccable service everywhere, from reception to room service, maintenance and entertainment. Magnificent rooms, spacious, clean and regularly serviced (2x a day) for sheets/towels. By the way, as Iberostar is an eco-responsible company, it would be nice to offer the option of indicating a less frequent change of towels and sheets... to save energy, water and soap! We had booked a room with a view of the swimming pool, but from the 2nd floor you also have a partial sea view, and the 3rd and 4th floors are even better! So ask for a higher level for a better view. No nedd to pay extra for an ocean view. Large private balcony - you can relax in your pyjamas in the morning! As for the restaurants: the French restaurant (queue de langouste...), the steakhouse (memorable ribs), and the Italian (everything must be rated 5 stars) really stand out. The Japanese restaurant with the chef in front of you is OK - we've had better - the Jamaican is very good at lunchtime - great variety of dishes that change every day. In the evening, however, the dishes were overcooked, dry, and the lobster tail had been reheated I don't know how many times. That was our only downside of the week. We'd been to see 1-2 menus on the hotel-family side and it's more ‘American’ - pizza, chips, etc. We were not tempted... we prefer fishes, fresh food, fruits, healthy diet. and we had plenty. Apparently the Greek is good... As with all all-inclusives, the alcohol is decent... weekday wine.... but you can buy more upmarket stuff if you need to. The morning buffet is very, very varied, with gluten-free options, and the products are very fresh. Overall, great beach for walking, superb sea... albeit with a bit of seaweed at the bottom. Iberostar should hire ‘plastic squads’ ... to collect the plastic debris washed up by the sea. There's a lot of it and it makes us aware that we have to do everything we can to prevent plastic ending up in the ocean. There are some itinerant sellers but they are not insistent. Marijuana vendors too.... you can sometimes smell it as you walk around... many tourists use it. But it's not very disturbing and doesn't happen every day. In short, a memorable stay that exceeded our expectations. Thank you to the entire Joia team.