IBEROSTAR Grand Hotel Rose Hall

The vacation was outstanding. The food was delicious, the events were very fun. The butlers were very polite, friendly, and helpful. I have been to this resort 9 or ten times, and I’ve never been disappointed, in any way. Top notch facilities and accommodations.

The IBEROSTAR Rose Hall was a small slice of Heaven. The beauty of the ocean, vivid flowers, food; was so awesome. The days lulled us to another world. Not to mention our Butler & Housekeeper made each day in 6214 even better. I want it all back.

We had the pleasure of visiting Iberostar Grand Rose Hall from July 6 – 17, 2024, just a few days after Hurricane Beryl swept through the region. Naturally, we had concerns about whether or not we should proceed with our vacation, wondering if the resort had sustained significant damage. However, we decided to move forward with our plans, and we couldn’t be happier that we did. Upon arrival, we were relieved and pleasantly surprised to find that the resort had only minimal damage and was fully operational. Having stayed at Iberostar Grand Rose Hall before, we had an idea of what to expect, but under the circumstances, we were prepared for a potentially “watered down” experience. To our delight, that wasn’t the case at all—what we received was far beyond our expectations, turning our vacation into something truly spectacular. The property itself remained as beautiful as ever, with only minor signs of damage and a few broken trees, but what truly sets this resort apart—what keeps us coming back—is the people. The staff at Iberostar Grand Rose Hall are the heart and soul of the experience. From the moment we arrived, the level of service was nothing short of exceptional, with every single staff member going out of their way to make us feel right at home. Their professionalism, warmth, and genuine hospitality elevated our experience, making this one of the best vacations we’ve ever had. The experience began right at the entrance when the bellhop, Mr. Love, welcomed us back "home" to the Grand with open arms, immediately setting a positive tone for our stay. His friendly demeanor made us feel instantly reassured that we were in for a fantastic trip. The Prestige Lounge staff continued this excellent service, being equally attentive and always ready to accommodate any need we had. Special thanks to all the staff there – Shafae the Prestige Lounge Manager and the concierges, Brianna, Tanya, Kerry, and Genel for their exceptional care throughout our stay. We also want to give a heartfelt thank you to Sharon Evans, our housekeeper, during this visit and the last, for going above and beyond to ensure our room was always pristine. We specifically requested her this time due to the outstanding service she provided on our previous visit, and once again, she did not disappoint. Her attention to detail and the pride she takes in her work truly made a difference and did not go unnoticed. The butler team, which included Omar, Travis, Renaldo, and Devon, was nothing short of amazing. They found the perfect balance between being attentive and giving us privacy, ensuring that all of our needs were met without being intrusive. Their professionalism and warm service contributed greatly to the luxury and comfort we experienced throughout our stay. We spent a significant time hanging out at the beach along with the gorgeous views we had excellent service from Roshane and Merrick and the bartenders that worked there. A special shoutout goes to Patrice Johns, Member Experience Assistant, who worked tirelessly to ensure we were happy with our room and that all our requests were taken care of. Her extensive knowledge of the resort allowed us to make the most of our time there, and she was instrumental in making sure everything went smoothly. Cedric, Member Experience Ambassador, was also instrumental to ensuring we had the right room to enhance our vacation experience. We are also incredibly grateful to Marsha-Lee Christeena, whose professionalism and warm, welcoming attitude made us feel right at home. She provided us with a wealth of information about other Iberostar properties, sparking our interest for future travels. One standout team member who made our trip particularly memorable was Lemar Simpson. We first met Lemar at Port Maria, one of our favorite restaurants at the resort, and we followed him to the French restaurant when he moved there. Lemar’s maturity, wisdom, and exemplary customer service are beyond his years. His care for us felt personal, as though we were the only guests he was looking after, though we know he extended the same level of care to everyone. One evening when my wife wasn’t feeling well and we didn’t make it to dinner, Lemar noticed our absence. Concerned, he took the initiative to find out if we were okay, sent tea to our room, and checked in personally to ensure everything was fine. It’s rare to find someone so dedicated to their guests, and Lemar exemplifies the highest standard of hospitality. Lemar, we cannot thank you enough for going above and beyond—you made this trip unforgettable. We also want to recognize Duran, the chef who made our farewell dinner extra special with a delicious curry chicken dish that will stay with me until our next visit. Another chef in Port Maria, who prepared the most amazing curry goat and lobster tail—though I cannot remember his name—deserves special mention for his culinary expertise and attention given to us to make sure we had what we needed. The ladies at the buffet restaurant, especially the one who prepares incredible fresh juices each morning, added so much to the joy of our stay. They were always friendly and eager to make our meals special, and their service added to the overall sense of hospitality we experienced. Ketonia at the Suites gift shop who worked with her vendor to get the aprons I wanted to bring back for my friends. Lastly, but certainly not least, we must give special recognition to Breanna Fray, the 24-hour Guest Service Manager. Breanna is nothing short of a rock star, tirelessly working long hours to ensure every guest has a memorable stay. Her dedication, professionalism, and warmth were truly exceptional. Despite her long hours, she was always smiling, making sure everyone was happy and satisfied. Her work ethic and commitment to guest satisfaction are simply unparalleled, and she made us feel like family during our stay. Iberostar Grand Rose Hall (now JOIA Rose Hall) is an exceptional place to visit. Beyond the beauty of Jamaica and the excellent entertainment and resort attractions, the outstanding service and the amazing people are what make this place special. We’ve already booked our next stay for the end of the year and can’t wait to return to what feels like our second home.

Hands down the best resort on the island. The people, the food, the entertainment TOP NOTCH. We decided to do a group trip to celebrate our anniversary (we were married at this resort). All of our guests truly enjoyed their experience. Shout out to Nasthasia, Love, Alain, and Andre, Judy, and of course our ray of sunshine Lady D One love Until next time 💚🖤💛

The moment we got off the plane from the ride, set up by Concierge, to checking in the Club with Cedric, was amazingly easy. Cedric was my point of contact for everything from a bottle of wine to extra towels. Communication was quick and easy thru What's App. The pool pole dancing experience was a blast with LaLa(Lakeisha). She was so much fun, we even joined her in water aerobics. The waiter at the Italian restaurant, Dewayne kept us laughing for 2 hours. He went out of his way to get us what we requested. Sweet kid. Lastly to nightly entertainment, Angel was a sweetheart. Always making sure we knew what was going on nightly. Our entire stay was perfect because the staff is incredible. Thank you all