Park Hyatt St. Kitts Christophe Harbour

Beautiful resort. Great staff. Food is good, but not the most adventurous with the exception of the fisherman’s restaurant which was great. Expect meals to be expensive but service to be excellent. A very relaxing serene experience. Can’t wait to come back with our kid.

This is one of the nicest resorts we have visited. The location is super private and wonderfully scenic. Resort is smallish but the property is very spacious and feels private. Food was very good & the staff was friendly. The spa and gym in particular were first rate for a resort property. I got an awesome massage in what I thought was a very high end peaceful experience. Gym has all the equipment and space you need. We also visited a few local restaurants nearby which were also good Nevis is right across the water and was a fun day trip. Overall a really restful trip at a private resort property. We will definitely return.

Considering this property recently touted a four star review on Forbes, the overall experience has been disappointing. While a welcome drink awaited us upon arrival, there was no one to direct us at valet or offer assistance with the six occupied self parking spots. We had alerted the property we would be arriving early (when most flights to the island arrive) and were curious to see what room we would have, having been previously alerted several days prior to the availability of upgrades. On our way to the hotel, we received a notice that our upgrade request was not going to be honored due to high occupancy/lack of availability. (Online, they were still selling several room types, including upgraded suites). Our check in attendant seemed confused and proceeded to say ‘I am pleased to say that we have upgraded you to the room you originally booked.’ Needless to say, we were equally confused. Though we watched others from our flight check in, we patiently waited and had a nice lunch at one of the property’s three restaurants, Great House. The service was great and a perfect view over the bay looking out to Nevis. After about 90 minutes with no update, we went back to the lobby to ask for any progress for our room. We had asked our luggage to be stored while we waited, only to find it sitting outside in the sun. After watching eight staff members standing around, we took our luggage and waited in the lobby. A manager finally came over and said our beach front suite was now ready. Curiously the ‘beach front suite’ was located at the top end of the property nowhere close or in site of a beach. Fortunately the room redeemed itself — spacious sitting room, dressing area, bedroom and bathroom, with a good sized terrace with two lounge chairs and lounge bed. The property opened in 2017 and is starting to show its age. Dining: We are still on property and it does seem necessary to explore off property dining options as the dining options at the hotel feel limited very quickly, both in cost and quality. We had dinner at Fisherman’s Wharf, one of three restaurants on property; lively, live music, overlooking the water. We both ordered the fish sandwich and it was inedible— very cold and rubbery, as if it had been made an hour prior and then sat under the heat lamp. Our server kindly removed them from our bill. Sunday Brunch at Great House was very good— plenty of options and variety. The ambience was a bit strange for a Sunday brunch, with a DJ loudly playing music for the duration. From a service and property maintenance stand point, the property is lacking. Trash is routinely left around the pools; towels aren’t always available; they just need an upgrade. Out of all of the staff on property, the grounds team are probably the most attentive and seem to conform to luxury Four Seasons and Ritz standards. Pros are that there are plenty of beach/pool chairs and you don’t have to fight for space, though it is surprising that this property allows cruise ship day pass visitors, which can crowd some areas at time

The views are impeccable and truly make this place special. For only seven years old, there are some areas of wear on the rooms but maintenance came even at night to fix the problems. The Caribbean sun will do that, it’s just an opportunity for some proactive maintenance perhaps during a lower season. Oral, in particular was genuinely kind and gracious as a manager to help make things right and David and Fernando also took the time to listen and I hope our feedback can truly be used to improve future guests experiences. We are long time globalists, but not “four seasons” kinds of people. I don’t need to be doted on, but I have certain expectations for a Park Hyatt. I have been fortunate through work to experience some incredible hotels and locations. This hotel and its views of Nevis rank it highly and among the best. We have gone to the Grand Hyatt Kauai for years, but living on the east coast (GA) wanted to try something closer and different which is why we chose this resort. (Especially with the addition of the “pool suite” as the deluxe suite there and the Hyatt category changes making its redemption value less. Breakfast benefit is wonderful here. We were granted a late checkout without any hassle. Communication via what’s app and resort WiFi worked great, even WiFi calls home came in crystal clear and internet signal was good even outside around the resort. There is an all inclusive package but we were told the rate was not adjusted even if you are globalist (which includes breakfast), so we passed on it. Don’t miss the Friday night lobsterfest at Reggae beach it’s a short walk or drive form hotel and was truly the best lobster (spiny lobster) we have ever had, and I love lobster. Staff here are kind and greet with a smile. Carolyn at breakfast always remembered our drink orders and service was prompt and did not feel slow or “island time” The breakfast buffet was incredible with a generous selection and perfectly done eggs plus local options. Stone barn was incredible for a special and memorable dinner. Grace at the Great House always had a bright smile and was engaged in making sure we were taken care of. Pools can be a bit chilly but were fine in the sun. Was not overly crowded despite being close to full occupancy. No issues getting pool chairs. Complimentary sunscreen by pools. Water and chilled towels in Gym. Spa access included although amenities basic (can use sauna / steam room and small plunge pool without getting a treatment). No co-ed pool at spa, but not a huge issue for us. My wife is more of a spa person than I am and she went twice during our stay. I would recommend having a guest accessible ice machine. Kimbo brought us ice often, I just hated asking for something that I would have no problem doing myself that undoubtedly takes up a lot of staff time. There is a genuine friendliness of the staff here we did not experience on multiple trips to Hawaii, where the “Aloha” seems forced. From the airport arrival to the hotel and locals we met on travels around the island, we felt safe and welcomed. We did tip over the included service charge because we felt and saw the staff working so hard and wanted them to be appreciated and recognized. It did not feel forced or expected and always seemed appreciated. USD fine and seems preferred throughout island. Pending promised service recovery for our maintenance issues, this was a good stay and the second half certainly was pleasant and what we hoped for, a relaxing and peaceful week in the sun with amazing views.

Prices are expensive in St Kitts and Nevis, since practically 100% of all goods have to be imported. With that in mind, one could forgive increased costs for accommodations and services, but there has to be limits, and the costs at this Hyatt properly vastly exceed those at Hyatts in a dozen or so other countries that I have visited. The cost for a room during the high season can hover around $1000/night, and to this one adds the high cost of food and beverages. The breakfast buffet at the Great House, for example, costs around $75 (USD, which includes the 18% gratuity and 12% tax), even though the selection of items is a little less than offered at other Hyatts. Expect to pay at least $250 for a dinner for two. The quality of the food and cocktails, however, is top notch. We managed to snag a ADA (for persons with disabilities) room for 35,000 World of Hyatt points per night. The rooms deficiencies were that the immense shower area would overflow with lakes of water flooding the bathroom floor, soaking any towels left on the ground. The TV was antiquated, with horrible sound quality. No premium, commercial-free channels available, only the basic cable selections. What would a smart TV cost these days, $500-$700, with the ability of one to use the subscription streaming services of home? My wife had a facial scheduled at the Sugar Mill Spa, that we had confirmed at 10 AM one day. She gulped down her breakfast fast to get the the Spa before the appointed time, only to find the person assigned to her hadn't arrived to work yet. She canceled the appointment after waiting 20 minutes. Yes, maybe things here go on "island time," but then it is us who have to scramble to show up for our appointed tour/flight/whatever. The grounds of the Park Hyatt must cover 10-15 acres, but one can summon a golf cart to take you to your destination with a phone call. Nice! If one does not have to worry about one's wallet, then the Park Hyatt St Kitts is worth visiting.