Park Hyatt St. Kitts Christophe Harbour

We are extremely disappointed with our stay at this Park Hyatt property and do not feel that it delivered the level of quality or service consistent with the Hyatt brand or a 5 star experience. Given that this property is far from all the busy areas such as Basseterre and Frigate Bay you really do feel stuck especially when they don't treat the guest with priority. The rooms were esthetically beautiful but had functional issues. A leak from the pool in the until above unit continuously discharged large volumes of water onto our balcony, our room had a malfunctioning air-conditioning unit and a broken in-room safe. We slept for 2 nights in 16 degrees freezing while continuously complaint to management. Finally they moved us to another room which sucked since we had to repack all our belongings and wait for assistance wasting our entire morning. 2nd room screen door was damaged, allowing bugs, flies, lizards to get in the room whenever the patio door was open so we had to leave door shut which int ideal when on vacation with a balcony. We experienced irregular replenishment of essential amenities, including water, coffee, creamers, and cups and snacks and drinks for purchase throughout the week. This hotel does not have Smart TV's, in-room televisions were outdated, undersized for the rooms, and difficult to program or pair with personal devices to be able to watch Netflix, Youtube etc. The Concierge booked 2 restaurant reservations, when we showed up for both they didn't have or names, we had to wait and ended up with unfavorable seating both times. Management was less than helpful if anything we felt like we were an annoyance and dismissed. The staff at this property are amazing, they are warm, friendly and helpful and I feel bad that they work for this management.

This hotel is not terrible, but it is absolutely not the Park Hyatt experience you expect at this price point. The level of service consistently missed the mark and felt far closer to a mid-tier brand than a true luxury resort. Service Failures Across the Stay Service was poor, inconsistent, and at times outright unacceptable.    •   Pool service was unreliable. Servers frequently walked past without stopping, and we often had to flag someone down. It wasn’t unusual to go 1–2 hours without anyone checking on us.    •   Breakfast & the coffee issue was baffling. On our first morning, I ordered a latte and was told coffee was not included in the Globalist breakfast and would be an additional $11. My fiancé has been a Globalist for years and we have hundreds of Hyatt nights and have never encountered this. The next three mornings, I ordered the exact same latte—and it was included at $0. At checkout, the front desk claimed this was a “new policy” and that the first day was correct while the last three days were a mistake. After multiple requests, a manager finally appeared and refused to comp the $11, telling us we should feel “lucky” the other days were free. Nickeling and diming loyal guests over $11 after spending thousands at the resort is insulting. While waiting for our airport transfer, another guest checking out raised the exact same coffee complaint and said he would be reaching out to corporate about this. Airport Transfer: Misinformation & Dishonesty Our flight departed at 3:25 pm. We requested a 1:30 pm airport transfer, but the front desk insisted we had to leave at 1:00 pm, citing airport staffing shortages and the need to arrive two hours early. We trusted their guidance. At 1:15 pm, we were told our driver was late due to a police checkpoint causing traffic. When the driver arrived at 1:35 pm, she confirmed:    •   The hotel had actually scheduled her for 1:30 pm (the time we originally requested)    •   The police checkpoint was on the other side of the island and had nothing to do with her delay We were brought down early for no reason and then explicitly misled about why the driver was late. To make matters worse, another couple on our same flight was also waiting for a transfer. The hotel asked if they could share our van. That was fine—but since we had both paid for private transfers, we reasonably requested a 50% refund of our transfer fee. This was flatly refused. This situation should have been worked out between the hotel and the driver, as the hotel booked the transfers. Guests should not be charged full price for a private service that becomes shared. Food & Room Issues    •   Food was consistently mediocre for the price—never memorable or worth the cost.    •   There was some type of animal in the ceiling or vents of our room; we could clearly hear scurrying and animal squeaks overhead. The Good    •   The scenery is beautiful    •   The property itself can be relaxing Bottom Line If you’re booking on points, I wouldn’t tell you to cancel—just manage your Park Hyatt expectations. If you’re paying cash, I’d strongly reconsider. The experience simply isn’t worth the price.

We just completed a Xmas week stay at the PH and had a nice experience. The facilities are modern, the food is pretty solid for an island resort, and the pool /beach setup is great. The feel of the resort was large enough to not feel cramped but small enough that everything is a short walk away. We traveled with two kids under 10. Between the activities on site (non-motarized boats), basketball, water trampoline the top goolf suite) the older one was preoccupied while the younger one appreciated the zero entry pool and Camp Hyatt activities. S’mores at night was a hit too. For Xmas and New Years week there were a number of special options: From kids activities (bingo, pizza making, rock painting, snow globes) to parades to special dinners (some buffets, some plated) with live entertainment essentially every night. Booking these were not a hassle at all. For many you could just show up. Getting a lounge wasn’t hard either. Some families def played the “reserve and dash” game, not show up for hours, if ever, and even so there was a pool or beach chair around A couple of points of prior reviews: 1) There’s ample food options at the hotel and ample off-site in either walking and/or a short car ride away. Our globalist perk helped defray the daily breakfast cost. Shout out to Orchid Bay Restaurant. 2) The basketball hoops are gone from the pool. sorry about that child getting hurt but the hotel did act. 3) The staff is friendly but yes, it doesn’t give you the warm and fuzzies. Most of the weak reviews are re: Globalist dissapointment. I stay in over 100+ Hyatt nights a year (No CC BS status). I was acknowledged at checkin. I got a note and chocolates in my room. I got my free breakfast and a later checkout. It met my expectation. 4) We went to the FS one day. Got a day pass cabana. The place is nice but a completely different vibe then the PH. Pools don’t compare at the FS (Ie better at PH). Beach is bigger but sea water is rougher given location (we think). We enjoyed the PHs beach (particularly the clean water). 5) To take the next level. PH should come around with refreshments at the pool or lite bites. . They should have a pool attendant and beach attendant to help with towels. There’s plenty towels and umbrellas for DIY. They should up their concierge game (in person). We found when we reached out over email or whatsapp they were very good but it was more reactive then proactive. 6) If you do water activities have them pick you up from the PH dock! Jetskiing, parasailing, jet boating. Tubing. It’s all easily accessible with St Kitts Watersports at the beach legitimately 5 min. away.

We just spent 5 fabulous nights at the Park Hyatt St. Kitts with our 9 and 11 year old kids. The property is just gorgeous. Every step you take is beautiful. We loved watching the monkeys, listening to the birds, sitting at the blue ocean and hanging at the pool. Most of all, we loved the staff! Everyone was exceptionally warm, with the biggest smiles and even knew all of our names. The were so helpful with everything we needed. I also had the best massage of my life at the spa. We can't wait to come back!!

We bought day passes whilst waiting for a flight home and we were really welcomed by the staff. Shout out to Tyrese at the pool bar - so enthusiastic and fun to be served by - and Alexis in reception. You both made all the difference. Thank you