Park Hyatt St. Kitts Christophe Harbour

We had the most amazing time at the Park Hyatt St Kitts. Beautiful resort and everyone was pleasant and kind. Definitely recommend.

We spent four days with friends at the Park hyatt St. Kitts, and had one of the most memorable vacations of my life. The customer service was way beyond our expectations. Every single staff member we came in contact with was friendly and accommodating, and professional, and went above and beyond. Oral was extremely informative and helpful. The facility itself is beautiful and spread out, so we never felt crowded. The stargazing class is one of the highlights Percival the gentleman who gave the class was so knowledgeable, and I can’t believe how advanced the telescope was that he used. I was joking and calling it the little Hubble. Food was exceptional. We did a cooking class that was extremely enjoyable. We will definitely be back.

We had a wonderful stay at the park hyatt st kitts The resort is simply beautiful with easy access to the beach and huge infinity pool The food at the restaurants was delicious and well prepared. The chef was happy to accommodate our kosher needs The spa is one of the nicest I've been to and the massage was fabulous The gym was well equipped and open 24 hours The staff is truly amazing! They made sure our every request was met with a smile They made our stay so memorable- we cant wait to go back!

Truly beautiful and wonderful experience at the Park Hyatt and on both St. Kitts and Nevis. The staff was really great. Cannot say enough about the Liamuiga Coffee Farm Lunch Tour (National Geographic Best of the World 2024) in the rainforest and our private sunset sail with Captain Ben and Niki with Coconut Sail. Both were AMAZING!!! . Also loved the astronomer experience at the resort. Dined at Orchid Bay, Drift and at the Four Seasons,... recommend them all! Also go to Sunshine's on Nevis. Totally fun. Bring your college flag and they will hang it! You can walk on the beach from there to the Four Seasons. Call Alvin Tours on What's App for taxis, we always had the same person driving us around which was awesome. Use Hollywood taxi on Nevis. They were great. Used Islander for water taxis, call them directly on WhatsApp. They will pick you up right from the Park Hyatt dock and you pay at the dock in Nevis, r/t was $22 pp. My family absolutely LOVED this vacation. It was a perfect mix of luxury, privacy, off property experiences and great food!

My family just got back from a 5 night stay at the Park Hyatt St. Kitts. I am a Hyatt Globalist, although after this trip, I will be switching my loyalty to Marriott. In summary, the hotel is in a beautiful, picturesque location, and has great potential. The staff are warm and friendly. The management, however, is comedically inept, and it shows in every aspect of the experience. The problems started at check in. I had called the Globalist line to reserve a king suite connected to a double queen room, with a third king room that did not need to be connected. When I arrived, Sheba, at the front desk, informed me there were no king suites that connected to a double queen room, and so I would have to be downgraded to a regular king room that connected to a queen room, while my parents would have the king suite in a separate building. It was odd for the Globalist line to get these details wrong, as they are usually great with details, but I accepted perhaps there was a misunderstanding. Then, to my surprise, I got to the rooms, and found they were not connected like Sheba said. I had to bring all our bags back to reception, where a different front desk associate told me he had no idea what Sheba was talking about, and in fact we had been booked to a king suite connected to a double queen room before Sheba inexplicably removed us. Miscommunication between staff and making silly errors became a theme of the trip. After we got to our correct rooms, the bellman informed us we could set the main door to the two rooms to lock, and open the individual doors. In essence, we walked through one door, and then had doors on the right and the left to enter our rooms. We requested that the hotel make this change for us on the first night. They issued new keys, but the main door remained open and the individual room doors remained locked. We requested the change again on the second day. Again, new keys were issued, but the main door stayed unlocked and the room doors remained locked. On the third day, we requested the change a third time. New keys were issued a third time. The doors remained as they had from the beginning, with the main door unlocked and the room doors locked. At that point, we gave up. On the fourth day, we requested dinner reservations at Stone Barn for the next night at 6PM. Reservations were confirmed, and then were confirmed again an hour before our reservation. At 6PM, we showed up to the restaurant to find the doors locked and the lights off. We waited fifteen minutes, and when no one came, we wandered into the main restaurant to see what was going on. We discovered that Stone Barn was closed for the evening, and the restaurant manager was perplexed as to why the Concierge would have confirmed reservations that night given the restaurant was scheduled to be closed. As we had experienced several miscues by this point, we asked to speak with the Hotel Manager, but were told it was past 5PM, so he was off duty and could not speak with us until the next morning. This incident perhaps encapsulated the whole experience. We travel a lot. We know things happen in the service industry. What bewildered us was how little anyone in management did to fix anything. They consistently stood with mouths agape, but never offered to do anything of substance to help us. We never got anything off our bill, and at check out, when I suggested perhaps we should get a credit for our trouble, the Rooms manager stated he couldn’t do anything beyond offer a few Hyatt points for our trouble (the amount was never specified). Another miscue occurred on day 3. My parents were traveling with us, and overnight, their room developed a leak in the ceiling. They reported the leak at 8:30 AM to the housekeeper, who told them they would need to move rooms. They were downgraded from their suite to a standard king room. They had a massage scheduled for 12:30 PM. They were told an attendant would bring keys to the new room at 2PM when their massage ended. They were instructed to pack their luggage before the massage, and it would be moved to the new room. When they got out of the massage, no one was there with keys, and the spa staff looked bewildered at what my parents were talking about concerning their new set of keys. Finally, they tracked down a manager, who informed them that the room was not yet ready, but it would just be a few moments.. When asked how she could help them, my parents asked for a Diet Coke. She said she would go get it. She never did, despite my parents following up with her three times over the next hour and a half. At 3:30 PM, they finally got their new room keys. They were driven to the room only to find the bags had not made it. They had to drive to the old room, collect their own bags, and move them to the new room. The bellman was nice enough to offer to drive back to the spa to collect the promised Diet Coke while my parents unpacked. He returned to tell them he could not find the manager, and there still was no Diet Coke. As we did so often on this trip, my parents gave up and let it go. Housekeeping was another miscue. On day 2, I noticed that our double queen room had been cleaned, but the suite had not been cleaned. The privacy notice was not on the door. The next day, when the rooms had not been cleaned when we returned from breakfast, I asked the concierge to ensure housekeeping would clean the rooms when we headed back to the pool around 4PM. He confirmed this would happen. When we returned at 6PM, the rooms were still not cleaned. On day 4, in the morning, I informed the concierge at 9:30 AM we were heading for breakfast and wanted our rooms cleaned, as neither had been cleaned the day before and the king suite had not been cleaned since we got there. This was again confirmed. When I returned at 1:30 PM, the rooms still had not been surfaced. Only after getting testy with the concierge did housekeeping finally come around 3PM to clean both of the rooms. We had yet another miscue concerning the television, which was not working in the King Suite. We reported the issue on the first night. Maintenance came the morning of day 2 and entered the room despite the privacy light being on. My wife emerged from the shower with a towel on to find a strange and imposing man in the room messing with the TV. He had not announced himself. You can imagine her shock and fear. He told her the TV was fixed, but later that night, it still would not show any channels. He came back day 3 to “fix it”, but again it did not work. Finally, on the third try the third night, the TV started working again. Other than the constant miscommunication between staff, there were other issues unbecoming of a luxury resort. We found the food in the main restaurant to be expensive and subpar. We ate their the first night, and after a bad experience, chose to eat off property the rest of the time. The specialty restaurants were fully booked and had no availability while we were there, including the advertised Thanksgiving feast, so we had to go to the Marriott for Thanksgiving dinner (which was lovely, by the way). Service at breakfast was so painfully slow I decided to time and log everything the third day. We arrived at 8:40 AM. We were seated at 9:10 AM. The waitstaff took our order at 9:20 AM. The food arrived at 10:00 AM. Between 9:20 and 10:00, the waitstaff did not check on us, did not offer any drink refills, and did not apologize for the fact that it took an hour and twenty minutes from the time we arrived to the time we got our food. This degree of service was typical at breakfast. Some of us elected to get the buffet to avoid the wait. The chef at the omelette station was like something out of an SNL skit. She was there Tuesday, Wednesday, and Friday. Each day, she said exactly 0 words to us. She had a scowl on her face the whole time. The last day, my stepfather, bless his heart, thought perhaps she didn’t communicate because she didn’t know English, so he asked her. That was the first and only time she spoke, to confirm she did, in fact, speak English natively. Golf carts were also painfully slow. As one example, on Thanksgiving, knowing we had a cab scheduled at 4:30 to take us to the Marriott, I called at 4:05 to request a golf cart at 4:25. I followed up at 4:15 and 4:25. I kept being told a cart was coming. It finally arrived at 4:35. As with everything else, we just gave up and decided to start walking with our four young kids everywhere (It was about a 10 minute walk from our room to reception). Cleanliness was another issue. On day 4, I was swimming with my 2 year old son, and I noticed he had reached for something in the pool to put in his mouth. Thankfully I found it before he ate it. It was a cigarette butt. Again, this was typical. The pool had many dead bugs and other debris. The sand from the beach was never swept away at night and just sat at the bottom of the pool. But perhaps the biggest disappointment is I never saw any manager above the Director of Rooms, despite the comedy of errors, and even the Director of Rooms only spoke to me at check out, offering me “some Hyatt points” for our troubles. I declined, and asked for a statement credit instead, which was refused. In my research, I saw the hotel has had two new General Managers in the past 14 months, and it shows. The hotel felt rudderless. I think most of the staff want to do a good job, but when your leaders clock off at 5PM, never walk the grounds, and never talk to the guests, even when they are having troubles, you can’t expect the staff to go the extra mile. At the end of the day, it is a beautiful location with a picturesque view of Nevis in the background, and we had a fun time as a family in spite of the woes of the hotel. But I cannot help but feel disappointed that I emptied my Hyatt points bank for an experience more becoming of a Hyatt Place in rural Indiana than a Park Hyatt in a supposed luxury locale.