The Royal Sonesta Chase Park Plaza St. Louis

I stayed at the Chase Park Plaza Royal Sonesta Hotel in St Louis for a business conference. The hotel was lovely, and the service was outstanding. I needed help getting a receipt today to be able to expense and Pamela Nangle was so friendly, quick and helpful. I would love to come back and stay again, with my husband. Wonderful experience!

Old world hotel with a modern twist. The hotel is located on the edge of Forest Park and the Central West End. There are a number of great activities and restaurants within a few minutes walk. The hotel check-in process was quick, efficient and friendly. The staff was quick to answer questions or give advice about the area. I stayed in this hotel a couple of times before writing this review. Each room I stayed in was different. The rooms were always clean and nicely furnished. I enjoyed my stay here. I hope you enjoy yours.

Hi My name is Rich W. I booked a room with Royal Sonesta Chase to visit family. I arrived late for check-in and was a little worried about my room. Well long story short Alison offered me an upgrade to a Suite (with option for a view or size) upon check-in. I went with the size, Brian informed us that the TV's were being upgraded and suggested rm 843. Alison informed that this was a lovely room. She was correct, it was phenomenal. Alison also gave me a voucher for the lovely restaurant. I will continue to stay every time I visit my St.Louis. The hotel and staff are just Fabulous.

Beautiful spot for our overnight staycation in StL. Hotel concierge Pamala Nangle was fantastic. She made sure we got a gorgeous room upgrade and helped us with numerous other things during our stay. We will definitely be back once the weather warms up to sit poolside with a cocktail.

During my family's 4 day stay at The Royal Sonesta Chase Park Plaza I observed a couple of things from the staff that really elevated the quality of my experience. 1. Katiuska was the housekeeper working our floor all four days we were there. It didn't take long to see that she really cares about the work she does, as every time I saw her she was actively engaged in working hard & doing it with a smile on her face. Our room always looked great & exceeded my already high expectations. 2. Early in the stay we observed an interaction between two staff members that was unkind. The situation did not involve us or any other guest, but I felt it was necessary to share my observations with hotel management. Minor issues will happen from time to time & I am so appreciative of the response I received from Caitlyn. The way she addressed things with me is what I would expect as a guest in such a nice hotel, but it was the empathy she showed for the impacted staff member & their experience. The manner in which Caitlyn continued to provide me with updates for the duration of my stay really impressed me. The Royal Sonesta is a beautiful facility but it is the attitude & effort of the staff that really makes it a place I would want to stay at again!