Grand Hotel des Bains Kempinski St. Moritz

Baby crib collapsed with our baby in it!!!!!! There had been some spotty service and rudeness here and there but the crib they provided our baby just collapsed in the middle of the night with our baby inside it. Incredibly dangerous and the front office punted the apology to the crew the next morning.

Stay away from the Saison restaurant buffet. We dined at the Kempinski Hotel in St. Moritz on December 25th, expecting a festive Christmas buffet, only to find a Chinese buffet—and quite possibly the worst meal I’ve ever had. At $200 per person, the experience was beyond underwhelming: • The food was lukewarm at best and not remotely close to authentic Chinese or Asian cuisine. • We barely ate anything, which speaks for itself. • While the service was good, it couldn’t make up for the poor food quality. • The decor felt outdated and old-fashioned, lacking the elegance expected at this price point. I also prefer staying in St. Moritz Dorf (downtown) for its easy access to dining, shops, and overall atmosphere. Save your money and go elsewhere—unless they’re paying you to eat there.

The hotel always surprises me positively. And it's like that every year when we come back. A very impressive building in a beautiful ambience. Right next to the hotel is a very beautiful cross-country ski run, where they hold World Cup competitions. This year the hotel is also hosting a big show called Billionare. It's a great addition. A very high-quality show with a very good dinner, and all of that in the hotel! The breakfasts are traditionally good, which is especially important to me - there's a lot of different fruits! There's live music in the bar in the evenings, and in general there's good food in the bar during the day. The fitness center is well-equipped, the staff is very friendly. The wellness is top-notch. They also have a cryo sauna, which is a rarity. At minus 120 degrees, the body really regenerates, even if you have tired legs or an injury. It's hard to choose what to praise about the staff, but I can highly recommend Doroteja from reservations, and the general manager Konstantin, and Kristjan and Diego at the concierge, and Elvis at the front door, and Dino... basically everyone at the door is good..... I highly recommend this hotel with charisma!

The whole experience At Kempinski St.Moritz was once again beyond exceptional . We are family with small children and We really love this hotel as our every year holiday destination. A truly 5* experience. Whatever your needs are they make sure to go above and beyond.

This hotel checks all the boxes to be a solid 5 stars. It’s a beautiful historic building, but feels modern inside. There are lots of staff everywhere and they are extremely attentive and friendly. Every need was met and followed up on. Our travel agent arranged driver was not at the train station, but the hotel had a van there picking up a family. The hotel bellman loaded us up and took us to the hotel. Check in was informative and welcoming down to the Mimosa. The concierge then helped set up some dinners and explained their transportation options to us. These include scheduled trips into town and to the nearby ski resorts. The concierge and bell staff were always attentive. Our deluxe room was beautiful and large. The heated bathroom floor was very nice. We ate lunch in the lobby bar the first night and did room service as well, both experiences and the food were outstanding. The gym is large and well equipped with an extremely helpful attendant. It is in the spa area, but was open 24 hours. There are 2 nice pools. One indoor and one outside which is heated and had lots of surprise features, Look for the buttons. They close at 9 pm. The daily included breakfast was an amazing buffett that also had menu options. You can eat off of both. There are included mimosas. I loved the freshly squeezed OJ. The attached ski shop handled our ski rentals and were also first rate!! I also have to give a shout out to the housekeeping staff. They were all friendly and greeted me walking down the hall every time and our room was immaculate. Finally we had a couples massage in the spa and it was easily in my top 5 ever(we have had over 100 around the world). Try out the Ice bar in the igloo out front. Clearly this hotel is indeed Grand and well managed!!! Thanks for a perfect stay. I reviewed the Italian restaurant separately.