Pineapple Beach Club - All Inclusive

I have never gone away and really actually wanted to go home on the 2nd day, this is a first and I'm 55 years old. This review is not because someone there wronged me or I'm just an angry guest. I don't understand all the great reviews and really don't get all the repeat guests. I go on vacation once a year and this was the worst place I have ever been to. The beach, water and views were great. Most of the staff was good, however a few people did not look like they wanted to be there. I have been to Galley Bay in Antigua in 2021, that was outstanding, it was a little pricier this time plus I like to see other places. This wasn't cheap over $4000 without airfare for 6 days. I usually go to Secrets or Excellence Resorts all over the Caribbean and they absolutely blow this place away. Starting with check in, they welcomed us with a rum punch and told us to sit on couch. We were instructed to get our phone and connect to wifi and scan her QR code. While getting the phone and connecting to wifi, she had disappeared for a couple of minutes, then came back in and said sorry I thought you had scanned already. We scanned and filled info, then head to the desk and the other woman said she sees nothing on her end. My wife still had her phone, which said thank you for checking in. We ended up filling out paper forms, not the worst experience, but it was a precursor to the rest of the trip. We are told only buffet(not good at all) is available on 1st night and need to make reservations for the few other restaurants going forward. Our rooms were beachfront and looked pretty good, however as it got darker we had realized there are no lights in the room, only the 1 light at the doorway entry. We had to use our phones for light. Called the front desk and asked if lamps are missing, they said they would bring lamps if we want, of course we want lamps, I do like to see in my room. Room has a refridgerator, however it is completly empty, nothing at all, no beer, soda, juice or water. This is suposed to be a highly reviewed all inclusive and nothing in your fridge, what a joke. Dinner buffet was horrible, a Carnival Cruise buffet is much better. In the morning woke up at 7:45 to go to beach, all the chairs were taken and of couse no one was there just towels and a couple of small items to mark their territory. We eventully found 2 chairs(not together) one was half broken. Anyway we moved them to a place where we could locate shade. Shade is very hard to come by, not many palm trees. So we spent the first day moving our chairs aevery 20 minutes or so to follow the small patch of shade. Next day woke up a bit earlier and scored a palapa, these palapas are a joke, they are small in diameter and about 7 ft or so off the ground. Even though we had the palapa the shade patch is only like 5 ft round. I go on vacation all over the caribbean and Mexico, the palapas are supposed to be shorter and wider, how they got this wrong I don't know. By the last day we had to wake up at 5:30 to get a good spot, this is criminal, we wake up all year at 5:30 for work. The resort should have enough chairs and shade for everyone. The pools were the same way. The infinity pool area only had 4 umbrellas for all the chairs. After getting our spot at the beach,I went to make dinner reservation at 8:30 am. Everything was booked already, I asked what time does this open to make reservations, she must have realized what I meant and said the person in front of you just took the last spot. I find out the only open one restaurant a night beside the god awful buffet. I make reservations for the following two nights, I couldn't make any further reservations that morning. Breakfast buffet wasn't terrible only due to the omelette station, everything else is the same thing everyday. Lunch buffet was not very good and the meat carving was already empy by 1:00 Lots of people raving about The Outhouse BBQ for lunch. It was only ok, everything drowned in BBQ sauce and the meats were not that hot. Corn on the cob was not edible. The Pelican Grill had only a few choices, same everday as well. I did not come here to eat nachos or hamburger or hot dog with fries or onion rings. Dinner at The Orchid was not good at all, it's a $40 pp charge and is supposed to be a steakhouse with hand crafted cocktails. Cocktails were the same garbage you got all day, nothing special. My dry aged ribeye was not very good and very thin, my wife ordered the tenderloin cooked medium rare. It came out well done and was tough. The Pineapple Grill was nothing great either, we ate there two nights. Pietros was not good either, my lamb chop was tiny and only about 1/4" thick and I could hardly cut through it. I'm not exaggerating. Drinks and alcohol were also terrible. The same frozen drinks in the slush machine every day, pinacolada or strawberry daquiri. Every other place we go to has a rotating drink of the day, not here. The liquor was behind well drink stuff. The only brand of tequila was Montazuma (never heard of it) vodka was Barton(never heard of it) they had Absolut which was their idea of top shelf only if you asked. The gin was Beefeater. The rum was all stuff I've never heard of either except Meyers, but they ran out of it often. Forget abou having a cocktail in the evening, no sipping liquors to have on the rocks. Who wants to drink sugary mixed drinks all day, not me. Secrets and Excellence resorts have great drinks and premium expensive liquors and they are cheaper to visit than this place.

PBC is the best and most laidback all inclusive vacation spot. Our room was ten steps from the beach. Sounds of ocean waves and balmy breeze from our front porch. Marvelous food buffet and delicious beachside cocktails. Sailing out past the reef and seeing tropical fish at your feet. Air conditioning nice and cool. White party was a highlight of the trip, held in the garden area with a steel pan band for entertainment. Seafood buffet on Good Friday. Staff was friendly and very attentive to any requests. Do not miss an outing to Shirley Heights sunset bbq on Thursdays. (Sundays are more crowded). You can arrange transport at the resort. Pools are sparkling clean and quiet. Many guests return on a yearly basis. We used Eagle Transport to get us around and our driver Jarvis was fantastic and a great help with advice and getting us around the island. I would go back tomorrow if I could!

Travis Beaston has been so helpful and professional with planning two trips with Elite Island Resorts! A few years ago for my daughter’s graduation present we went to St. James Club and loved it so much so when she recently turned 25 she wanted nothing more than to go back to Antigua! This time we went to the beautiful Pineapple Beach Resort! The beaches are Stunning and the seaweed is cleaned every morning! The resort is completely renovated and with four restaurants to choose from every meal was delicious! I had an amazing massage at the Spa while my daughter joined a jewelry making class. We played pickleball on the brand new courts, snorkeled, took morning rides on their catamarans but Mostly enjoyed the incredible beach and beautiful pools! The parties at night with live music and DJs was a blast and made for creating new friendships with the guests and staff! We unplugged! Everything about our vacation was just pure FUN! We ❤️ Antigua Thank you Travis! We will be in touch soon to book our next trip with Elite Island Resorts!

First time at an all-inclusive. Pros: Antonette, Gabrielle, and Daphne at the front desk are outstanding. Food is good and plenty of it. Room (beach front) was nice and the location on Long Bay is outstanding. Pools are beautiful. Fitness center is more than adequate for vacation workouts. Coffee shop is outstanding and open from 6:30am to 11pm! Cons: Restaurant reservation system is frustrating as you can only book 48 hours in advance. Not 24 or 72 hours, specifically 48 hours. Also be sure to show up at guest services first thing at 8:30am as the line gets really long. Guests start putting towels down on beach chairs at 6am, so get there early too! The worst part of Pineapple Beach Club, and this will be minor for most, is the gift shop. I suggest avoiding this place completely. Some of the merchandise is nice but the women who work there should think about finding other jobs. Their attitude, attention and customer service is a 0 on a scale of 5. Sad really as the engagement with them dropped my overall rating from a 5 to a 4. All is all, we would consider returning to this resort in the future.

Stayed at Pineapple beach club which was wonderful! Beautiful island resort with a laid back vibe which is what we were looking for.I do want to mention, before you buy anything from the on site souvenir shop , please walk down to the end of the beach where all the colorful huts are.There you will find the Long Bay local vendors with beautiful clothing , jewelry , suntan lotion ,hats and many other wonderful finds! Of course the resort does not mention these hard working people but please go there first.You will not be disappointed and the prices are much cheaper! These wonderful people deserve your business. The Hotel makes enough money!