Turtle Inn

Once again Turtle Inn exceeded our expectations. This was our second stay and it was even better the second time. The guides we had during the tours were top notch. Extremely informative and knowledgable in thier field. The service and food were exceptional, the staff friendly and the grounds perfect. We will surely return again and again.

My wife and I just returned from Placencia, and the experience was great. From the time we landed until we left 8 days later the staff from Alex to Susan to both Javiers to Jose to Jimmy at the bar, the entire staff was exceptional. Martin the GM made us feel at home and I must mention Cindy and June in the Spa provided great experience as well. We are already discussing returning to the Turtle Inn. The food, drinks, environment, and overall atmosphere. And let's forget the 4-legged friends wondering the property who were friendly to every guest who walked in the door. The village is 1.1 miles away and a good walk; so much so, we walked down there daily for shopping and to try the restaurant experience off property at the recommendation of the staff. Again, top notch.

By far, the most well-appointed tropical vacation I have ever been on. The seafront villa was steps away from the water. The sound of the ocean crashing against the rock wall was soothing. The attention to detail began as soon as the sun rose when fresh coffee silently appeared. The never-ending cookies and before-bed snacks started and ended each day on a sweet note. There was no need to leave the resort. Full-service food and beverages were available as needed. The menu is diverse and creative. As a vegetarian, I was not left behind. The ingredients were fresh, innovative, and delicious. The property has much to offer, from the beach to pools, walks, gardens, wildlife, and even some farm animals! We learned the names of the resort dogs, the gardeners, the bartender, and the chicken caregiver. The most important person, and someone we now consider our friend, was our butler Oscar. He knew what we needed before we knew what we needed. This fantastic human tended to all our needs, wishes, concerns, and recommendations. Oscar even taught a traditional card game and a few pickleball challenges. Oscar added a level of care and trust that will be cherished for a long time. We will return!

My large family and I recently stayed at Turtle Inn. There were 22 of us! I can safely say that we all felt we had never had a customer service experience like we did there. Suzy and her crew went above and beyond to make sure we were comfortable and on schedule. It got to the point where I was concerned she wasn’t sleeping b/c she was always available! We had great snorkeling, food, and accommodations. If there was one complaint it was mosquitos, but even there, the staff did their best to protect us! Highly recommend the Turtle Inn.

Second visit and a horrible experence. On January 24th I rented three cabins for my family a double and 2 singles. By the evening of the 26 we were all terribly ill, all the signs of food poisoning but only after the infant went to Local clinic were we advised there had been a break out of Norovirse in the workers dormitory. Days 3-5 were spent either in bed in the bathroom. Only now a week later I learned from the Cappola company that yes there was widespread Norovirse that they knew about before and during our stay. Not one of the staff wore masks, not one of the staff took any precautions or even shared that tidbit of information with us apone arrival. That lack of concern for a guests safety tells us a great deal about the Turtle inn and the entire Family Cappolo Hideaway company. In an email today I was told that these were the risks of travel/ Taking NO responcabilty for taking ) precautions. I travel 12 weeks a years a year, I know about risks but there is no excuse for their complete lack of respect and contempt for the wellbeing of their Guests.