The Devon Valley Hotel

I recently stayed at The Devon Valley Hotel in Stellenbosch from October 25th to 27th, and what should have been a secure and relaxing experience was overshadowed by a disturbing incident. During the early hours of my last morning, I discovered that $250 USD had been stolen from my handbag, which was securely stored in my suitcase. Upon discovering the theft, I immediately reported it to the night manager, John, who assured me an investigation would be conducted without delay. Later in the morning, I spoke with the day manager, Edgar, and the receptionist, Nelly, who expressed their surprise, stating that such incidents were unheard of at the hotel. They assured me they’d take the matter seriously and follow up with an investigation. Now, I am expecting a prompt and thorough response from the hotel management and a commitment to take clear action. The failure to address such a serious breach would show a complete disregard for guest safety and security, and I expect better from an establishment that claims to provide a trustworthy and comfortable environment. This is not just about the stolen money; it’s about accountability and the trust that guests place in the hotel when choosing to stay. If the hotel does not take this matter seriously and deliver a meaningful resolution, it will send a clear message to future guests about their values and approach to guest welfare. I will update this review once I hear back from the hotel, as their response will be a clear indicator of their commitment to guest security and accountability. I sincerely hope they follow through and do the right thing.

Beautiful hotel with beautiful views. Friendly staff. A definite place to stay when you are in Cape Town

Absolutely beautiful views and grounds – wonderful, family run hotel. Lovely pool, yummy restaurant, awesome small bar area/lounge with great selection. Stunning views from outdoor patio area, incredibly friendly and a helpful staff.

We did not know the hotel , and we were really surprised . It is absolutely beautiful , a magnificent view over the Devon Valley, a lot of charn and everything is very pretty and cosy . Rooms are well appointed and the whole hotel has a particiular charm.

We arrived at the hotel,after being on Queen Mary for 21 nights,We were blown away with the service,attention we recieved which was equal to the standards we had recieved from Cunard,The receptionists,the staff serving food,the wine waiters,manager,and housekeepers,were absolutely fantastic,always a smile no matter when we were greeted,we even had help contacting the airport re our flight home,they went a step above and beyond ,which we were very grateful for! Our room and the hotel was spotless clean,I have stayed in Spiers,but this hotel in my eyes was superior,I would highly recommend anyone thinking of going to Stellonbosch in South Africa to make this their first choice! Absolutely first class,I think the owners are very fortunate to have staff of this calibre! Thank you all for making our stay so memorable! Jane Innes