Lanzerac Hotel and Spa

Stellenbosch, South Africa

9.5 Superior Luxury

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About the Hotel

When it comes to raising a glass in cheer, there is no finer place to toast than Lanzerac Hotel and Spa. Tucked into the Cape Winelands of South Africa, this 300-year-old wine estate boasts one of the area�(TM)s most distinguished examples of Cape Dutch architecture. Opening onto private patios overlooking lush vineyards, landscaped gardens and the majestic Helderberg Mountains, spacious guest rooms and suites preserve the atmosphere of a gracious era. And because every wine deserves a brilliant pairing, the manor offers numerous dining options, including the elegant Governors Hall and Mediterranean-styled Lady Anne Courtyard.

Location

Lanzerac Hotel and Spa
No. 1 Lanzerac Road
Stellenbosch, South Africa 7600

Nearest Airport: CPT

Features and Amenities

On-Site Amenities
Pool

Activities
Fishing
Hiking
Wine Tasting

Reviews for Lanzerac Hotel and Spa

Exhilarating 5 star experience from the minute you arrive until you sadly have to leave

Reviewed 2 days ago

We went for the day for our anniversary and were treated like royalty. The friendliest and professional staff from reception to the therapists , The spa treatment was amazing and the facilities at your disposal for the day were incredible. The lunch was fabulous with a menu of new delights not found any many places and well priced. We will be back. Thank you for the special acknowledgment of our anniversary that was unexpected. Those little personal touches were every where. Top class

lieselr2013 - London, United Kingdom

A must visit hotel in Stellenbosch

Reviewed 2 weeks ago

We were blown away by everything at the hotel, the location, service, views and facilities. We stayed as part of our honeymoon and everything was perfect.

alessandraleonard - London, United Kingdom

Unacceptable

Reviewed 2 weeks ago

Dear Managers I am writing to formally express my dissatisfaction with the deplorable experience my family and I endured during our recent stay at Lanzerac Hotel. The issues we encountered were so severe that they tarnished what should have been a memorable family vacation. Firstly, the condition of the pool was utterly unacceptable. It was filthy and, therefore, unusable, which was a significant disappointment for us all. A hotel of your supposed caliber should maintain its facilities to a much higher standard. Secondly, the food served in the restaurant was inedible. Despite our anticipation of quality meals, what we were served fell drastically short of expectations. It's disheartening to report that the staff's demeanor only exacerbated our experience. Referring to us by numbers was not only impersonal but also outright disrespectful. In light of these grievances, I provided 24 hours' notice of our intent to check out and voiced that our experience was not acceptable. During that time, two managers approached me, seemingly more interested in undermining my complaints than addressing them. Their intimidating behavior further added to our distress and dissatisfaction with your establishment. I paid for six rooms, and I am appalled that there has been no adequate offer of compensation for the numerous shortcomings we faced during our stay. While the £600 reduction for food and drinks was appreciated, it does not in any way reflect the depth of our disappointment or the level of service that was promised but not delivered. Given the circumstances, I expect a more suitable form of compensation that genuinely acknowledges the significant issues we encountered during our stay. I look forward to your prompt response regarding this matter.

Deb B

Weekend family wedding getaway

Reviewed 1 month ago

A magical weekend spent in this pristine and beautiful venue. Excellent service, rooms and food. We will certainly be back

Travel10458352501 - Durban, South Africa

Exceptional Service and Care