Yasuragi

Unfortunately there was a lot of construction, it was noisy and could not really relax, this was my second visit, the first was better

Poor customer service. Neglectful in refunding over $200.00 worth of service not received. I booked a spa package, treatment, lunch, and access to the spa months in advance. I received a confirmation of all booked and paid for services. The first day of our trip we arrive and upon check in our reservations and services were confirmed. We enjoyed the spa and lunch. When it came time to engage in our spa services is when our experience took a turn for the worse. Only one massage was scheduled and the second was lost. As a result of their system malfunction we canceled my spa service. Why make someone wait hours on services they paid for and unknowingly was cancelled on? We spoke with the spa associates who empathized and apologized. I spoke with another service provider who assured me I would be refunded in 3 business days. I waited precisely one week. No refund. I emailed and with out a response I saw a refund had been issued. I waited about a week for the refund to move out of "pending". I spoke with my bank who reported the refund was cancelled. I wrote another email, was ghosted, I called and verified I had used the right email and still days later NO RESPONSE. I have had to since file a dispute with my credit card in order to receive my money back from this establishment. It is a very sad experience. Schedule at your own risk!

Amazing spa, amazing dinner and amazing beds. The staff could be more focused on seeing the guest and tackle complaints. Being this expensive we expect a highly professional customer treatment. In our case it was not. The glasses in our rooms were not clean, which makes you wonder what else is not… Still worth a visit, for sure.

Spa with overnight stay and dinner. Arriving at this spa completely worn out and exhausted felt like the best thing that could have happened. Such amazing staff, and the food was out of this world. I had no idea Japanese delicacies could be this good for breakfast! :) (Not being ironic). Thank you for this time – I’m already longing to return to the peace and the hot springs.

The spa, room and the atmosphere are awesome and in general relaxing. However, the restaurants were a big disappointment. The service at dinner was bad and took ages. We ate at Izakaya and were told by the head waiter that the name means that all portions are served at the same time. At first I got one and my partner two out of three. We ate the served dishes and waited and waited. Remaining dishes were brought only after we notified that we are still missing half of the food. The concept izakaya didn’t really work, and the quality wasn’t that good either. Also the atmosphere and interior design of the restaurant fell badly short compared to our expectations and the other premises. The same disappointment continued at breakfast where, dispite the requirement to book time, there was no one checking if we arrived at the right time nor was there any tables free. It took a while to find a place to eat since the restaurant was packed and extremely noice. Tranquility was far from this. There were also quite many people wearing their own swimwear and clothes, which felt disturbing given the idea of harmony. One group even had their phones out and were wearing party hats at the bath area…