Regent Petite France Hotel & Spa

Stayed 4 nights in this hotel. It claims to be a 5 star property but it is more like a 3 star. We were in the Pavillon building which is separate from the main hotel and there is no staff, no amenities or anything else in this building. We were a party of 3 in two rooms. Service was nonexistent and housekeeping was spotty. For example on our first day we left the room for about 6 hours - almost the entire day and came back and the room hadn’t been cleaned. Then on the last day the room was serviced twice in the same day. The first day or two we had washcloths and then the other days we had none. Our room required climbing a steep set of stairs once inside the room (very hard with luggage) and for a 5 star property it was surprising that such items as hair conditioner and body lotion was not offered. In our room it was very hard to regulate the temperature and there was very little lighting. To get a morning coffee we had to leave our building, go to the main building and then pay $7 Euros for a cappachino. This hotel should not be considered 5 star. Disappointing in so many ways and not inexpensive so next time we visit lovely Strasbourg we will select something better.

5 Star hotel in the Petite France section of Strasbourg. With the streets closed in December, we were lucky to learn that the hotel was easy to reach from the outskirts of the central city. Friendly, helpful staff and excellent breakfast. We had a wonderful view from our Deluxe class room. We were able to walk everywhere in the old town.

Superb experience for first time Strasbourg visit. Exceptional property, unmatched location within Petite France, cordial and very helpful staff, and modern rooms in a traditional, classic setting all converged to make our stay memorable. Our top floor room looked out over a canal and a Christmas market and the rooftops of old Strasbourg. An excellent choice for short or extended visits. Next visit will be longer. Enjoy!

Perfect location to visit Old Strasbourg, its famous Christmas Markets and its post card picture neighborhood. the hotel is just a few steps from the Barrage Vauban dam and stone bridges and easy walking distance to the Cathedral and all of the markets in Petite France. The hotel itself has all the charm of a classic building outside and very comfortable modern rooms inside. The staff is fantastic and accommodating. With all the great local restaurants and cafes nearby we did not eat at the hotel's restaurant. The hotel offers parking but with all the streets and bridges blocked for for the markets, it's really challenging to reach by car. But so well worth it for the great accommodations right in Petit France.

Avoid this place if possible. It’s dirty, full of insects, and has deplorable service. We were on our anniversary trip, we were told to open the windows by the staff (Marie) as the room was scorching hot, shortly thereafter we had a full on spider invasion in our room. My wife is allergic to spiders, a fact that I communicated to the staff. They were extremely rude and condescending, telling me that it was my fault for opening the windows, which was ironic since they were the ones who suggested it in the first place. This was after lying about having air-conditioning (only heating available). Their excuse is that they’re in winter mode, obviously to save money and could not accommodate our reasonable expectation to not sweat during the whole night. This is not disclosed anywhere in the booking details. They offered to give me another room but told me that it would have the same problem since it’s over the water. They also offered to charge me a bunch of money to move it to another room across the street in their other property which didn’t have water below - which sounds like a scam to me. After being in France for a long time this was one of the regions that we most wanted to see. Thanks for this hotel we had abhorrent experience.