Regent Petite France Hotel & Spa

Avoid this place if possible. It’s dirty, full of insects, and has deplorable service. We were on our anniversary trip, we were told to open the windows by the staff (Marie) as the room was scorching hot, shortly thereafter we had a full on spider invasion in our room. My wife is allergic to spiders, a fact that I communicated to the staff. They were extremely rude and condescending, telling me that it was my fault for opening the windows, which was ironic since they were the ones who suggested it in the first place. This was after lying about having air-conditioning (only heating available). Their excuse is that they’re in winter mode, obviously to save money and could not accommodate our reasonable expectation to not sweat during the whole night. This is not disclosed anywhere in the booking details. They offered to give me another room but told me that it would have the same problem since it’s over the water. They also offered to charge me a bunch of money to move it to another room across the street in their other property which didn’t have water below - which sounds like a scam to me. After being in France for a long time this was one of the regions that we most wanted to see. Thanks for this hotel we had abhorrent experience.

I stayed at this hotel with my partner for two nights. At checkout, there was a duplicate item of significance on our bill that neither of us had requested or received. Although, my partner had inadvertently signed for it. We told them that it was incorrect but the receptionist would not believe us (no customer is always correct at this place). Effectively treating us as two people who were not being truthful. This went on for 20 minutes until they eventually contacted the relevant person and rightly removed the item. The experience was unpleasant and unnecessary and ruined our trip. In 40+ years of travelling I have never had anything like this before and I would never go near the place again.

Hotel in a great location for exploring, it’s right next to the river, the staff are lovely, the rooms clean & the beds are very comfortable.secure parking on site. Lots of places to eat within walking distance Lovely terrace for breakfast if weather permits. Highly recommend.

An excellent hotel in all material respects. Stayed here for 4 nights. Courteous and helpful staff ; very comfortable and clean accommodation; excellent choice of food and drink; within easy reach of all historic sights. As I had injured a knee on the journey to Strasbourg that undermined my ability to walk, the staff provided me with a crutch that I used during my stay and that device helped me enormously. Nothing to fault. A gem of an hotel.

Ask for the annex. Rooms are huge. Views are better. Service was great; rooms very clean and recently renovated. Beautiful rooms!! 351! We usually like a breakfast included but it is extra— no matter, worth the beautiful location and room. Quieter than some spots but near plenty!!