Crown Towers Sydney

I stayed at Crown Towers Sydney in room 2217 from 31 Oct 2024 to 4 Nov 2024. This was my second stay at Crown Towers Sydney after 2023. I have enjoyed my stay at Crown Towers and the service and hotel is excellent as usual. What made this trip more memorable was I finally was able to book for dinner at Yoshii Omakase cos in 2023 when I stayed at Crown Towers I managed to eat at all restaurants except Yoshii. So this 2nd trip where I managed to have dinner at Yoshii on 1 Nov 2024 was memorable. Looking forward to coming back again in 2025

Let's start with a positive the room is excellent, everything else not so good started with check in, we arrived early 11 am we were told no problems looking at your room it's only waiting final inspection please take a seat will only be a few minutes, about 30 minutes later I asked how it was going got the same response, so we decided to go into the city for a while, got text to say our room was ready at 2:30 not sure how that is a couple of minutes, most of the restaurants here are closed or have limited open times lucky there are many restaurants within walking distance of the hotel, the casino is bizarre to say the least it says open at 10am however if you haven't been there before you can't go in until 1pm at that time you apply for entry there is is a process to go through supplying id have your photo taken and you must sign up for crown membership this process took about 40 minutes, then we went in to see proberbly the worst casino in Australia, had a beer then left and went to star even though it is dated it's a better option,

Nice hotel with a spacious room and great views. The service tablet was great , easy to order room service and control lights etc. the valet parking was a bit hectic but the check in was quick. The pool and spa were lovely and the pool staff were friendly. The buffet breakfast had lots of options for the whole family. We stayed one night only but would definitely visit again!

From the moment we arrived, the experience was disappointing. We have stayed at many 5 star hotels in Sydney and the rest if the world, and this on is the worst. 1/ Upon arrival, we waited aged to drive into the driveway for the valet service. Even then, we had to flag down someone to at least take the keys. We chose to handle our own bags because the staff were overloaded. By the way, I need to use a folding mobility scooter as I'm disabled. 2/ Check-in took ages and my wife stood had in a queue waiting to speak to someone at reception. 3/ Our room was not clean, the toilet floor was filthy. 4/ There were no normal cups or teaspoons to make ourselves a coffee. We spoke to reception about the floor, cups and spoons when we went out. However, nothing eventuated. We called guest services upon our return 3 hours later. Someone came with 2 cups and spoons soon after. 5/ The view is nice, but spoiled by absolutley filthy windows. 6/ Our room had not been serviced, as such, the toilet floor remained dirty. I called guest services again and they said they would send someone right away and have the duty manager call me. No call, and nobody came to service the room. I should have checked the reviews before booking. I would never have believed a hotel that charges like the Crown, can be so terrible.

Disgraceful hotel, extremely overpriced and very poor service. Waited 15 mins just to have car parked with valet at $100 a day cost. Queue for checkin an absolute joke: Do not waste your time.. plenty of better hotels in Sydney. Location also rubbish.. always cold and windy.