Crown Towers Sydney

Room was great and location is fantastic, but staff and service were terrible. Every time we asked for something we got a "No". I emailed management, but no one cares. Really spoiled the experience and certainly wouldn't stay there again until they sort themselves out.

Check in was slow with only 2 people at the desk at 3.30pm. Our room control tablet said another persons name. We were supposed to get a welcoming bottle of champagne on arrival which didn’t arrive. I range reception at 5.15 to see where it was and they said it’s on its way. At 5.30 I went down to reception to find out what was going on and they glared at the screen and said it’s coming. 10minutes before our restaurant reservation the champagne arrived, the poor lady delivering it was flustered and you could tell they are pushing their staff too hard. No way could we enjoy any of the champagne in 10min and we ended we ended up taking it home. When we arrived at the epicurean we were greeted with no mention of our wedding anniversary ( when we booked it we were asked was this a special occasion and we filled in the information). They sat us next to 2 large tables with screaming kids running around. Hardly romantic!. We asked to move and they put us at different table only to come back 10minutes later saying our dining experience would be cut short by half an hour because they needed that table. We filled out an online survey they sent us post check out and said they would contact us. Well nothing a week later. Not our first time at the crown Towers but this will be our last. Save your money better hotels in Sydney than this one. Poor Poor Experience!

Great rooms, nice place. Rubbish restaurants and bars which close in the evenings very early. Customers are not permitted to sit outside if the staff have decided to close the seating area at 12noon ….. despite being full inside … the extra 3 yards walk for the waiters clearly too much trouble. Well at least it is cheap to stay here … oh wait i forgot, its very expensive ….. hmmm

This place was a disaster from start to finish. For a hotel of this caliber, they failed to meet even the most basic expectations. Starting with the check-in process, they had a long line with only two staff members manning the kiosks, despite it being a busy Saturday. Numerous kiosks were just left idle while we waited. It’s beyond unprofessional and shows a complete disregard for guests’ time. Upon entering my room, it was clear it hadn't been properly cleaned, which is completely unacceptable. Even worse, my friend's room had a glass shard on the floor – she actually stepped on it and got injured. They called and requested immediate assistance to clean the room but no one even bothered to show up. It's appalling and negligent to leave a guest injured and unattended. The in-room facilities were just as disappointing. Only one USB-C port worked, on one side of the bed. The other USB ports didn’t work at all, leaving limited options for charging devices – a basic amenity any decent hotel should have covered by now. In-room dining was another frustrating experience. I specifically requested extra plates and cutlery with our fruit platter order. The server showed up with only the food and then tried to leave as if my requests didn’t matter. When I reminded her, she returned with only the plates, completely ignoring the cutlery I had also asked for. The lack of attention to detail and willingness to help was astonishing. If that wasn’t enough, the issues extended beyond the room. The pool was an absolute letdown. The WiFi doesn’t even work, and their ordering system was apparently broken. To top it all off, the pool staff took towels and slippers from sunbeds without even asking – including mine, which they just tossed aside like trash. We were still using them! I’ve never experienced anything like this in any hotel. Taking towels from an unoccupied chair might make sense, but taking personal items without permission is beyond disrespectful. In all my years of travel, this was by far one of the worst hotel experiences I've ever had. I would strongly advise anyone considering a stay here to think twice.

As the chairman of many businesses myself, I do wish I could run this business for a few months. Of course there is great stuff. It looks awesome. The design is magnificent. Reception decor is amazing. But ….. that’s not why we book a hotel !!! First lesson in a hotel. Service. Here it is patchy Every single day at 3pm the reception queue is a mile long. Of course that’s check-in time but that’s precisely why there should be all desks manned. They never are. Second lesson. Hotels are essentially retailers of sleep. That’s what a hotel in essence is. Now whilst the soft mattresses might suit some, especially I suspect the lightweight Asian guests, for me they were like jelly and there weren’t any other options. I slept on the floor !! I really did. Not good at all. Thirdly the bars. They close at 10pm. Seriously ???? So we try and go for a drink at 10.05 after dinner…. To find the bars closed. Just weird. So. Yes. Some good stuff. But as a hotel, Crown needs to learn what makes a hotel good. In protest I went to another casino just to make myself feel better. And Crown…. Don’t you dare give me one of those corporate “we are pleased you like the” …. Blah blah blah type responses trying to deflect the issues. I’d honestly avoid despite the stunning vista.