Crown Towers Sydney

welp I have stayed here before but now reminded myself why I will never do so again. First off, the rooms are clean and the views are pretty, personally I require a plug to sleep at night, they have NO PLUGS next to beds, they were able to bring along an extension cord, when my contacts are out at night it is a perfect opportunity to trip and fall. this evening when taking a short nap, having the do not disturb sign on, I was welcomed with a bellman that apparently was delivering food to another room and straight up walked into my location without any notice. the hotel confirmed they did, but lets face it, they can only simply apologize. when speaking with the front desk and asking to speak with the hotel management I was called back 30-45 minutes after the fact, apparently not the highest priority. I expressed it would be my last time staying with them and needed to get a room tomorrow somewhere else, the solution was "We will give you a 10% discount and give you an upgrade 1 level?" A DO NOT DISTURB button means exactly that, DO NOT DISTURB, DO NOT ENTER, DO NOT CONTACT. spend $1300 for the room I did for two nights and get offered a 10% savings to give them more money? never again.

I can't believe how poor this hotel was and, as someone born and raised in Sydney, I was embarrassed to think that my overseas business associates would consider this to be the six-star standard. Lengthy check-in times, rooms not made up (despite the fact that someone had clearly been there ... the water bottles were replaced, but not the coffee, and the bed was not made ...) My bed didn't even have a proper quilt cover - just a quilt insert (complete with stain) topped by a sheet. If someone else had made my bed, I may never have discovered this, but in having to make my own bed every day, it didn't take me long to find out. What is the point of strange toilet lids that rise of their own accord, and strangely robotic elevators, if you can't sleep in a well made bed and wake up to a restocked box of coffee? And I am all for the idea of not washing and replacing towels very day - I was happy to stay with my towels for my 4-night stay - but PLEASE, honestly, don't say you limit your approach to cleaning because of environmental concerns and then bring me PLASTIC water bottles every day. As for the service - appalling, glazed, slow, dismissive, unconcerned, switched off, oblivious. These are just some of the adjectives. Other than Callum, by the pool - a ray of bright light in an otherwise over-priced hotel that favours style (if you can call it that) over substance and, critically, customer service.

Not worth the time or the money. We stayed for two nights. Could not get into any of the restaurants even though we were staying there. Check in was good and room was good. In saying that we had our room serviced the first morning. They took our coffee cups and milk away so we did not discover this until the next morning. They took our room ipad away. Don’t know why. They work our towels that were hanging over the bath and again only left us with one towel to dry ourselves. The bed was remade but not with clean sheets. I’m ok with this as we only slept in the bed for one night but at the price you are paying for the room you kind of expect this would be done. To top things off I was refused entry into the casino. For some reason, which they could not tell me, I was red flagged and it could not be sorted until the next day, which is when we were leaving. I didn’t even want to gamble, as there are no poker machines at this casino, I just wanted to see what it was like. My husband was granted entry however. The pool area was lovely and everyone was polite but no one addressed any of my issues when asked. Won’t be back.

Staff were lovely, I got to check in at around noon and room was ready, so big plus. Room was stunning, great view of the bay, comfy couch and a lovely soft bed. I enjoyed using the iPad to control the lights and blinds, order room service etc. Technology indicative of a modern hotel. Definitely had the best room service steak ever. The buffet breakfast had variety as well as quality, a brilliant mix of cuisines and flavours. The only downsides to this hotel is the pricing and location. Although the facilities and room were stunning. $600+ per night for the cheapest rooms is a complete joke. In addition to the breakfast, maybe a free room service coupon or champagne or anything should be included. There are many brilliant hotels in Sydney and this price just is not competitive! The location also is not the greatest, it's too far away from the biggest attractions in Sydney. The downsides in this review are factors that will make or break my decision to rebook this hotel in the future. Sadly, I think I will be looking to other options on my next visit.

You decide what you think of my experience at a 5 start hotel: 1. The bed is not made every day - but they change the towels 2. They don't remove your room service trays - they took away the cups and left everything else one day and left everything the next day 3. No turn down service 4. Could not get a simple pot of tea at the hotel (not with tea bags). This is a 5 star and very expensive hotel. Duty manager called and basically said "we don't serve that offering is there anything else I can help with - a very curt and dismissive response" 5. Room service food is expensive and not great - the New York Cheesecake base was not mixed properly and the sugar was still crunchy in the base as had not dissolved - again - this is a 5 star hotel . 6. the TV didn't work and needed to be attended to - at which point the person sent to the room advised how badly the hotel was managed and that a lot for services were now outsourced and that they had had 2 CEO's in a short time. 7. Food in the hotel is very expensive and not as good as the price infers. This should be a 5 star property but clearly has customer service issues - Not a patch on Crown in Melbourne.