InterContinental Sydney, an IHG Hotel

Overall impressions of this hotel is adequate. Check in is a mess at this hotel as well. The pedestrian access door is on the corner of Bridge and Philip but the first desks that you see are for concierge (no sign). You have to walk to the other entrances to find the front desk (no sign but there is a roped off waiting line). Why not switch the desks? I saw many confused guests waiting in the wrong area. Upon check in I asked for a higher floor which was somewhat granted. My room was “city view” but similar to what other reviewers mentioned, that means staring at an office building. It didn’t matter to me as I wasn’t there for the views but I guess that is pretty misleading if you’re expecting a city scape. Front desk agents are hit or miss. Some are super nice and others are a bit flakey. During my stay, I asked front desk to ask housekeeping for a nightlight or lamp that doesn’t turn off when there’s no movement in the room such as when I’m asleep at night. The reason was because the room is so dark at night. FD requested the item from HK but there was no follow up. I returned about 2 hrs later to see if anyone had relay the request and was told that HK will bring it up. 8 hours later, I returned to the room and still nothing. I called again and this time was told an engineer would need to come up to see. Why? An engineer came up and told me that there was no way to keep on of the lights on if the room doesn’t detect movement so I will need a light. Exactly what I’ve been requesting ALL DAY!!! Finally, that evening, the “engineer” brought up a lamp for me to plug in. Good thing I didn’t need an ambulance during my stay. Would had to wait 8 hours for it. Just stop with the automatic light sensors. That would have fixed the issue. Nevertheless, the rest of the hotel is very nice. Nicely decorated, pool and gym were one of the largest in the area. Didn’t try any of the restaurants because of the central location of the hotel to Circular Quay and the Rocks. Beds were a little lumpy but overall decent and clean. Elevators were fast and rarely had to wait long. Overall a nice hotel even if front desk and housekeeping took all day to fulfill one request.

I booked a 'City Views Room'; the only view was into an office building about 20m from the window. Very disappointing. ______________________________________________________________________________________________________

Always a lovely stay at the Intercontinental. Well located near Circular Quay. Room is extremely well appointed and modern with excellent house keeping. Breakfast is amazing with a fabulous selection of hot and cold options. Treasury restaurant is also excellent with great ambiance. Let down by poor cleaning of dishes in breakfast buffet and room service order was incorrect. More attention to detail would have made it a perfect stay.

The service was exceptional from before we even arrived. Added care was given ever so kindly from all staff for my husband, crippled with a back injury so confined to a wheelchair. Every bellboy & all staff were ever so wonderful & accomodating. Nothing was too much trouble & all staff were ever so polite & encouraging. Drinks in the Rooftop Bar watching the sparkling night lights of our beautiful harbour until midnight were also superb! Valet parking also was excellent & made for welcome ease of our stay. We are truly grateful. Dinner in The Pont also was wonderful. Highly recommend. Highly recommend the show, "The Gentleman Magician" at Sir Stamford next door, also. Don't miss it!

Abhaya served in a professional and friendly way towards my wife and I at breakfast both yesterday (14/11/24) and today at level 1 breakfast at the Intercontinental, Macquarie Street, Sydney, NSW Australia. It is this type of service that will bring us back again to the Intercontinental.