Intercontinental Sydney Double Bay

We have stayed more than 10 times because we live the location of the hotel. We have seen big improvements in the breakfast menu and set up though staff remain under trained. However this trip I left a dress in the wardrobe and they initially didn’t believe me, then tried to blame the linen cleaning contractors. They handled it poorly. We saw the dress had been sold on eBay the following week. Very disappointing

We had an incredible family-friendly stay at The Intercontinental Double Bay. The location is perfect for a young family with great walks, parks, beaches, shopping and food choices within walking distance. You can also easily explore tourist favourites like the opera house, botanical gardens, Taronga zoo and Bondi from here too. Vanessa and her team gave us the best guest experience ever and made our stay really special and easy. Highly recommend!

Double Bay is a great location. Staff are nice but the hotel is tired and in need of an upgrade. We had a room on a high floor with a view and good light. Essential if you want to stay here. There is a lot of construction in Double Bay so I would not recommend a road frontage room

Seamless checkin and lovely rooms. Responsive and friendly staff. Location is awesome and a great place to stay. All in all a great alternative to the city. On the downside. The pool area is nice but on the small side with only a few loungers. I can’t help but feel that area could be better configured as it is trying to be a pool and a roof bar and not really achieving both very well. At the room rate I would have expected the pool bar to be staffed 7 days per week in summer. Only in afternoon and only on some days. There is some adjacent construction noise near by at present so I’d skip the view in favour of quiet. Staff were able to help me out with a room change. One of my dislikes in general are smelly room service trays left outside rooms for excessive amounts of time that you have to walk past multiple times in a a day. Unfortunately this was the case here. I’d see some for 8+ hours. Again not acceptable at this price point. Staffing issues or just bad process?

First, the good news... Well situated in Sydney's Beverly Hills-ish suburb, Double Bay, the neighborhood is very walkable, with loads of cafes and shops (okay, expensive shops.) The lobby was elegant and inviting, and the hotel breakfast was tasty and plentiful. Now, the less good news... Check-in staff were less than helpful. Arriving around noon from an exhausting flight, they were unable to give us early check-in, even though that's a perk of booking through Virtuoso. S*&t happens, so we shrugged and jet-lag wandered the neighborhood for a couple of hours. When we finally got our rooms, there were a couple of disappointing features. One - absolutely pitiful closet and drawer space, so we couldn't unpack. Two - someone else's hair in the shower, which spoke to very dodgy cleanliness. Had this been a $400 or $500 a night hotel, I would be less critical, but rates were closer to the $1000 at the time we were there and this is firmly not a $1000/night hotel. We stayed at three different Sydney hotels at various points during our trip and both of the other hotels were better in the value and comfort category. I've reviewed both of them (Park Hyatt and Hotel Indigo) if you want to dig further.