Shangri-La Hotel Sydney

Shangri-la hotels are located mainly in Asia. I used to do business in China and Hong Kong and preferred Shangri-la hotels when available, so I chose this property for a three night stay in Sydney. We arrived in Sydney after an over-night flight from Singapore. Needless to say we were tired and anxious to get in a bed. We arrived at the Shangri-la at approximately 12:30 PM. The room we reserved was in the Club floor section of the hotel and was a Horizon Suite with a view of the bridge and the Opera House. The check-in procedure went smoothly. I asked the person at reception if there was an ATM machine close by and he walked me over to one in the lobby. That was the type of service one expects from a Shangri-la hotel. After check in we were told we could go on to the lounge area on the club floor where we could wait till our room was ready. The lounge is active for breakfast and in the evenings, but in the middle of the day it is pretty quiet. Within an hour we received an email that our suite was ready. The receptionist in the lounge gave us our keys and by the time we got to our suite our luggage was already there. The suite was large and the view of the harbor was spectacular. The picture on Trip Advisor of the lady looking out at the harbor could have easily been our suite. The suite has a nice padded area so you can sit in the window, and well as a nice sitting area, two televisions, large bathroom with space for two people at the sinks. The bed was extra comfortable. We really could not have asked for a better suite to stay in. We had breakfast each morning in the Club Level lounge and the breakfast left little to be desired. The lounge can get a bit crowded, so one needs to pick the right time for breakfast. Lots of fresh fruits, fresh pastries, and cereals with skim milk which we greatly appreciated. If you want an egg dish you need to order from one of the servers. In the evenings the lounge has cocktails starting at 5:00 and the heavy hors d'oeuvres are put out at approximately 5:30 PM. One could easily have your evening meal in the lounge as the selection of hors d'oeuvres is quite large and varied. The location of the hotel is great as it is a ten minute walk to the harbor where there are great restaurants, as well as many tours. While i know Trip Advisor wants the reviews to have items that might be improved on, I really can't think of anything that could be improved upon.

Really enjoyed our two night stay . Booked a room with views of the opera house and the bridge and it was well worth it . The bed was very comfortable and the room was clean . Nice big bathroom with a bath . The hotel is large but never felt busy but did not eat there . Location was perfect . I thought the pricing was very reasonable compared to a lot of cities in the world

We could not fault this hotel, our second time and I’m sure it will not be the last. The room was excellent with everything you need, comfortable bed and a selection of pillows, great AC and room cleaning. But what really stood out was the staff, the check in lady was fantastic, sorry I didn’t get her name, the bar and lounge staff were great. The location of the hotel is ideal for exploring and although it has a lot of guests you are made to feel comfortable. Can’t say enough and I would recommend this hotel. Thanks again and see you all again soon. John and Andrina.

We chose this hotel because of its central location and what were purported to be the best views of the iconic bridge and opera house. After three days of complaining I can only assume that they have dropped window cleaning as an unnecessary expense. Looking at Sydney harbor from our room is akin to looking at Big Ben in the coal induced fog of 1880s London. For what we paid we would have been better off at a hostel.

We stayed at the Shanghai-la for 3 nights prior to a cruise. The check in could not have been easier or more welcoming. We were given a beautiful room with a great view of the city, and it was perfectly appointed- excellent bathroom, very comfortable bed and large space. I spent some time with the very helpful concierge who gave us full particulars/maps, etc. we also enjoyed their first class restaurant on the top floor - excellent food and service.