Shangri-La Hotel Sydney

I absolutely loved my stay at the Shangri-La Sydney. The views of the Harbour, Opera House, and Harbour Bridge were breathtaking and made every moment feel special. My room was spacious, beautifully designed, and had all the modern comforts I needed. The staff went above and beyond to make me feel welcome, and their attention to detail was impressive. I especially enjoyed dining at Altitude Restaurant—the food was amazing, and the view made it unforgettable. The location was perfect for exploring Sydney, and the spa was a great way to unwind. I can’t wait to stay here again!

After being charged twice and requesting a refund for the second payment I was told it was done , it was on a direct debit card so the payment should’ve been received within a few moments, when I said it still wasn’t in my bank I was told it may take as day . Happy with this I made my journey back the UK. 6 days later I had still not received my money back ( $1100 ) so I called them and was promised a response for the head of accounts , hours late still no call and no money. So I sent a email saying I was very disappointed. I received the refund 20 mins later without a sorry but just la lie saying it take this long as I have an international bank account? I say this is a lie as they included the transaction file and it was only requested to refund after my email 6 days later … why not just say sorry we made a mistake. The hotel was lovely but this has put me off booking with them again . Sad state of affairs

Excellent. Great check in just after 2pm, friendly staff, beautiful room. Buffet breakfast clean and plentiful. Pool had a little too much chlorine, however was still great for a late afternoon dip. Yes, it's a few steps down to Circular Quay but great exercise. Will definitely stay again, thanks for the experience. Recommend a harbour view suite!

Our accommodation was perfect and the view outstanding, worth the money. Staff couldn't do more for us, polite and friendly. The Horizon Club was outstanding with the service and food. The room was very clean. Bed was comfortable and room temperature perfect for us.

A beautiful hotel with excellent and helpful staff. Sydney harbour view room was very comfortable and relaxing. Limited options for drinks in the Horizon club similar to Singapore. However, given the spectacular view you can forgive this. Breakfast in the club was also Limited, however we found if you asked the staff they very often could accommodate your requests. The hotel is in an excellent location with Sydney Harbour and the Rocks just a short stroll away.