Sofitel Sydney Wentworth

We have always stayed at Sofitel on our trips to Sydney but the hotel was beginning to feel jaded and old. Thankfully ALL carried out renovations over the past year or so and how beautiful the hotel looks today. Check-in was personal or you had receptionists ready to assist and I loved the no touch elevator system which adds to your health and safety. The rooms are refreshed as is everything else. This was our second visit in two weeks and we had a chance to visit the club lounge last week and it is beautiful from the warm reception from staff to the choice of food and beverage offered really top banks here. Now the atrium WOW have they done a great job here and you don't have to be a guest to visit the fifth floor for a casual drink or meal top marks. My only disappointment was room service it really needs reviewing by management.

We stayed at this hotel 5 nights. We used ALL Accor suite nights benefit. Our Prestige Suite was ok, but very noisy. Noise both outside and inside (next door A/C...?). As Platinum members we had breakfast etc. at the Club Millesime Lounge. Our expectations were higher regarding both service and catering. Location is very good. We had some questions concerning our billing and hotels practice to make reservations on Credit Card when checking-in. We sent e-mail (twice) and via Accor ALL but hotel never ever answered to us. Very careless customer service! House-keeping changed towels and sheets every day (until we denied). That is not environmentally sustainable.

Sofitel Sydney Wentworth as Diamond Accor member In a word : Fabulous. Booked a junior suite using SNU for Valentines Day. (I know. I’m a keeper.) Checkin in at the lounge on Level 5. Early checkin at 12:30. Pleasant, efficient and upgraded to a Prestige Suite. Thank you Feeling the love already. The day before I received an email. Do I want a welcome amenity or 300 reward points? Since we are about to fly and we get enough food and drink anyway I took the 300 points which were credited almost immediately. The hotel in general and suite in particular are very nicely done. The living room is beautiful (although no place to put the suitcase so it lived on the floor). Bed was the most comfortable I’ve ever had. My wife loved the doona and pillows. It still had that new carpet smell. TV was big and casting worked so quickly and easily. Air con was silent and worked well. Lifts quick, quiet and smooth. Wifi very good. Room was silent however there is a nearby nightclub and we got a bit of noise about 3am, but it didn’t last too long. Lunch at Delta Rue was excellent. Reidel glasses matched to wines. Always a good sign. Afternoon tea in the lounge for dessert. Pretty good. Camomile tea was real flowers not a tea bag. Canapés was a good selection and the bar service and quality of drinks were excellent. Best hotel G&T in years. And staff hard working, friendly and efficient. We loved the ambience. Breakfast in the lounge was ok. A normal buffet selection and eggs made to order, barista coffee. We took our welcome drink vouchers from Delta Rue bar. Red wine selection was limited. Now, to make the obvious comparison with Sofitel Darling Harbour. Checkin: bubbles win it for DH. Afternoon tea: maybe DH by a whisker because of the view. Restaurants: definitely Wentworth. More onsite range and way more interesting. Also plenty of great options within an easy walk. Room: probably this comes down to personal preference but I’d give the edge to Wentworth. Happy hour: I preferred the ambience, style and service of Wentworth. Lounge breakfast: definitely DH. Parking: if you have a car then the Wilson Parking at DH gives that a distinct advantage.

Great location and excellent service at hotel Would recommend to others for Sydney stay. Well located.

The much publicised revamp certainly falls short. As a Diamond Accor Member I was told the six night accomodation was in “a deluxe room.” Glad it wasn’t a budget one. The rooms are drab and there are no drawers to put belongings away. When guests are staying several nights where are you expected to store the numerous items travellers need? The bathroom is no better than when I first came here more than fifty years ago. No walk in shower, no shower mixer, no heated mirror and the ventilation system seemed almost non existent. Why the hand soap at the basin is placed furthest away from the basin is a puzzle. From time to time there were strange odours in the room which perhaps was a fallout from the kitchen as the same smell often hung around in the open area of level five. The A/C in room was very good. Food in Delta Rue is enjoyable and very good staff. Menu however needs reconstructing as the font is tiny and very, very difficult to see as the lighting levels are quite low in some places. Unbelievably the Delta Rue was not open for dinner on Monday January 27th as it was according to staff due to the Public Holiday on that day. The Hotel doesn’t expel guests on Public Holidays so why deprive them of a restaurant meal? Perhaps the most annoying aspect was there was no publicity in the Hotel to advise of this closure. Club Mellisime staff are very attentive and Breakfast, Afternoon Tea, and Evening Canapés in the Club Lounge is well presented and tasty.