Sofitel Sydney Wentworth

First time after renovations completed. I was impressed. Front door staff welcomed us and asked if we needed assistance with luggage. Next 3 types of check in and check out 1. Self serve 2. Staff assist at desk to the left of the lifts. 3. Which we used check in as club members on 5th floor. The decor of reception area and the bar and restaurant were fantastic. Had a drink in the bar and staff very friendly and accommodating. Check in on level 5 was professional and welcoming. It was so good to see Ali Josephine and Joao. The club breakfast was similar to before - excellent the afternoon tea more special with chef specialties besides the normal scones, pancakes, sandwiches roles, cheeses, fruit and mini cakes these was the gateaux/cheese cake different each day the evening now includes a chef served carvery. The Club Lounge now has age restrictions of 12 and over after 5pm which is in line with other Sofitel Clubs lounges. Met beautiful Ellena and server Angie on our last afternoon and morning. The staff are plentiful with excellent training on service and interest customer service and warmth. Our room 1630 a prestige suite - beautiful with seperate shower and bath. Had a wonderful stay and Sofitel Wentworth has definitely ticked all the boxes for a 5 star hotel

I think the Sofitel has some ways to go - the hotel is most definitely squeezing the consumer. Firstly on arrival we were asked to check in at a computer rather than with a person. We were about an hour early, but have never really had that be an issue, but at the Sofitel we were only permitted to check in at the exact time. We went out for the day and came back, check in was ready but our room had a view I would rather have done without. I will never understand why hotels even offer such views - they would be far better off with a virtual window. Note, I have stayed here previously (in 2019) and thought it was fantastic so location of the room is everything. One thing I did love was the moody dark hallways, though the lifts were slightly difficult to operate. Similarly on check out, we were directed to a computer and eventually they just took our keys. Personally, I love checking into a hotel, I don't want everything to be done by a machine. I think you can cut costs in other ways that don't evolve around service. It was ok, but not great so I would downgrade this hotel from 4 star to 3 star. Still highly convenient if you are departing Circular Quay on a cruise, which after our one night stay is exactly what we did.

Great venue and amazing service, thank you to Millie for looking after us so well! We will be back, as the bed was so comfortable, we will definitely book a later check out next time.

We booked a junior suite but very much appreciated the upgrade to the premier suite especially as our Platinum status wasn’t achieved until the second of our three night stay. So unfortunately couldn’t take advantage of the club lounge. The service in Delta Rue restaurant for three dinners and two breakfasts was exceptional even though staff clearly were feeling their way just days after opening. The concierge ensured our luggage was in our room by the time we checked in (we arrived early) and the staff on the door earned extra brownie points by offering an umbrella as we headed out into a wet night for Sunset Boulevard at the Opera House. Reception staff (we didn’t use the self checkin) were extra helpful. The only downside was the Chromecast TV which we tried unsuccessfully to use for three nights before giving up and watching our iPad. But otherwise the Sofitel provided an even better service than we’d experienced over now four visits.

We thoroughly enjoyed our stay in the Luxury room with access to the Club Lounge. The room was comfortable and well-appointed, and the staff were friendly and welcoming. However, to truly match the pre-renovation experiences in the lounge, a couple of areas could use improvement. The afternoon tea offered a nice selection of desserts, but once the popular items were gone, they were not replenished, which was a bit disappointing. The selection of evening canapés was limited, with items unnecessarily repeated at the opposite end of the same station. This arrangement, given the ample space available, seemed intended to create an impression of greater variety rather than to add convenience. We hope the Club Lounge will return to its previous high standards. Overall, it was a pleasant stay, and we look forward to returning.