W Taipei

Pleasant stay. Staff nice and helpful. However, there were lack of communication between the ground staff that takes away the lustre. Upon our arrival, the check-in reception staff could not find our reservation when I presented my passport, this is despite multiple communications via email and booking spa, limo transfers services via emails. It is only until I show the booking on the app and then searching by reservation number can the reservation be found. Another instance is our late checkout was approved on the app chat but the ground staff (cleaning staff) did not know. Concierge service when we try to utilize it, appears tired and lack interest. The one day we use the breakfast, food selection and quality is average at best and service would be rated below average. The bell service is very good and handled our luggage well. The location is marvelous and very convenient. The hotel is newly renovated towards the end of 2024 and we like the new look and feel of the hotel. Spa service at this hotel I would rate it below par compared to other Asian hotels. View from our room was great as we have a full view of the Taipei 101.

Large modern room, new, clean and full amenities Staff are friendly and helpful Location is great and connected to a new shopping mall Great variety for breakfast and high quality of food Bed is comfy and I like the window side sofa where you can relax under the sun 夠洋氣 and 陽氣 - which is quite important in Taiwan if you know what I mean ;)

This may be a little harsh, because there are good things about this hotel. It is nice and clean and centrally located. But I just wanted to flag that the marvelous suite is a nice room, just not a suite. There is no true separation between living area and sleeping area. It is better to get simply two rooms adjoining. We have a young one and having a separate sleeping area allows us to not have to end the night at kid’s bedtime… Lesson learned.

Marriott Titanium. First time at the W Taipei and will be our hotel of choice in Taipei moving forward. Pros: - Very family friendly. Had our two kids with us and the staff was awesome with them. - Staff: all were professional and courteous. - Onsite restaurants: used all of the restaurants on site and all were good. Breakfast is especially good. - Car service: had no issues getting us car services from/to airport with kids seats. - Location: pretty central to a lot of tourist sites and across the street to the subway station. - Gym: modern equipment and clean. Cons: - None. Great hotel and looking forward to when we return.

Pathetic excuse for a five star hotel. Service is terrible. If you are looking for a five star hotel, stay elsewhere. This seems to be a trashy place with service levels so trashy it looks and feels like their service is catering to a clientele who come to do drugs and have sex. Essentially run like a motel.