JW Marriott Tampa Water Street

Highly recommend this coffee market. I’d like to credit your employee Jason for taking care of me and my wife. His service and attitude are exceptional. I come to here regularly for coffee and Jason, Ben and Elizabeth are wonderful hosts. I will always come back.

Rooms are generally well-appointed and clean, pool area is extremely crowded and does not deserve the term sun deck. That said, JW Marriott double-charged me ($53.75) for parking for the one day that I stayed at the hotel. The phone number that I was told to call sent me to what I would surmise was a call center located inside a chicken coop. I was competing with the chickens and at least one rooster to get my point across to the operator. He said that he would send a notice to the hotel. Nothing happened for 12 days; when I called back again, I was then told that they had sent me an email (untrue) from the comptroller, noting that I had NOT been double-charged. A waste of my time, and frankly insulting to send customers from what should be a luxury brand to such comical call centers, where nothing is resolved. I have since called my credit card to rightfully disputing the duplicate charge, which is what I suggest all Marriott customers do instead of navigating their ridiculous system.

We had a wonderful weekend. Our room was fantastic overlooking the bay. I am a Gold elite member and I want to thank Gabriella for upgrading our room. She was friendly and helpful. I left some items in my room when we checked out and she was working the desk again and happily escorted me back to my room to retrieve them. Great customer service. Food was excellent I highly recommend this hotel.

My visit was perfect from the initial ingress, housekeeping (she is excellent), concierge, front desk staff, food services - restaurants and room service - janitorial staff keeps that place spotless. Bartenders, waiters everyone. Food was delicious, bed was comfortable and everyone was kind. Excellent location near the arena and convention center. First visit to Tampa and the JW added to a memorable experience

This hotel is definitely the signature of a JW. The staff is very accommodating, great food, great bar, great pools and beautiful hotel!!!! Loved every minute of my stay. As a Gold Elite member, I enjoy when the Marriott standard is understood. Thank you Marriott!!