Rosewood Cape Kidnappers

Beautiful location with poor service and low standards. We approached our stay at Rosewood Cape Kidnappers with true enthusiasm as we were confident with it being a Rosewood property, the service would be up to the standards a 5 star hotel would have. We have stayed at many Rosewood properties over the years and we are so disappointed with our experience at Cape Kidnappers. The service was well below acceptable. While the staff was nice and polite, they missed the mark on so many instances. I had to request cleaning supplies for my entire 3 day stay for the fitness center. Not once was my request fulfilled and upon visiting the front desk for a 3rd day in a row the front desk employee said she requested supplies 4 times that day. I asked for the staff to turn on the AC in the gym 3 days in a row with no success. I made a request for extra washcloths the first evening we arrived. It took 3 requests and 2 days to fulfill that request. We were struggling with the meals specifically dinner. I met only the final day with the food and beverage manager and asked him what the best plan was. I mentioned we would be happy to give him our order well in advance and he would therefore be able to have the food coursed out and served in a timely manner. He was quite happy with that idea and I gave him the order by 4 pm that day (he requested by 6 pm) Dinner was unacceptable in terms of timing. We sat there for over 2 hours and the food was incredibly slow. I made it very clear that my husband eats a lot of food and he said not to worry he will make a note to give him larger portions of food. His salmon came out and it was a 2 inch piece of salmon. The F&b manager was so busy we didn’t even have an opportunity to tell him how unacceptable it was. The staff is quite aware of all of the issues we had. They even overcharged us for a meal and sent a follow up email to give us a credit. Rosewood properties would be quite disappointed if they saw how dysfunctional the hotel was operating. Unfortunately we will not be coming back to Cape Kidnappers. Rosewood owes its brand a higher level of standard and should pay attention to what is going on and make it right for its (future) customers. Until then, I would recommend staying far away.

If a place ever whispered "luxury" in the gentle hum of New Zealand's pristine coastline, it would be Rosewood Cape Kidnappers. We embarked on this exquisite escape with our friends, and from start to finish, it felt like both a homecoming and an adventure. If the immaculate surroundings don't take your breath away, the welcoming, industrious staff certainly will. LGBT Friendliness Picture being celebrated so much that even the sheep on the neighboring hills are cheering you on. That's how welcome we felt. LGBT friendliness here isn't just a checkbox—it's a full-hearted embrace, complete with confetti and (probably imaginary) parade floats. Room Although our initial room emitted a high-pitched opera solo, the staff rapidly relocated us, handling our baggage with the grace of ballet dancers. Every room, every view—it's like living inside a postcard. Scenic, serene, and utterly surreal! Swimming Pool Though winter nipped at the heels of our swim whims, the hot tub beckoned us into a toasty embrace with views more stunning than a kiwi bird in a top hat. Who needs a pool when you've got panoramas like these? Room Service Room service here is like having your fairy godperson deliver midnight snacks. Quick, kind, and every edible thing arrives looking—and tasting—like it belongs on the cover of a culinary magazine. Wi-Fi Quality Streaming speeds so fast, it's like the Wi-Fi's got a caffeine addiction. No buffering, no fuss—just pure, unadulterated digital luxury. Breakfast/Food Cue heavenly choir: the food. My taste buds are still processing the sheer ecstasy of each meal, and I'm pretty sure breakfast secretly moonlights as one of New Zealand’s national treasures. Remember to pace yourself unless you aspire to roll home! Transportation Everything from golf carts to personal vehicles—our travel was swift, simple, and always scenic. Like a kiwi bird with a penchant for punctuality, getting around here is effortless. Staff Can we talk about the staff being the real MVPs? From their kindness to their efficiency, these fine folks redefine hospitality. If the Oscars don't start awarding for "Best Staff Performance," they're missing out. In summary, our retreat to Rosewood Cape Kidnappers was an idyllic break from the ordinary, peppered with fantastic food, unmatched service, and a view so breathtaking it almost made us emotional (almost). Just remember to inquire about those birdy adventures before you, and your credit card, take flight!

Room product below par…beautiful views of golf course and scenery….food was very good….they nickel and dime you to death….bill was wrong …..our sons were put in a handicap accessible room….asked to be moved and was told that that would be another 4,000 Usd asked for the GM but never got back with us….

We had high expectations coming into our 3-night stay at the resort and for the most part all was great. The property is stunning, the restaurant is great, the golf course is world-class, and the staff is attentive, professional, and caring. And while all the common areas were spectacular, the guest rooms themselves were disappointing and definitely in need of a facelift as I doubt they have changed from when the resort opened more than 20 years ago. If the rooms were up to the standard of the rest of the property I would definitely have given the resort the top rating.

Fantastic hotel on a beautiful piece of property. The staff was excellent and the food was one of the best we have ever had at a hotel. We did the property tour on the Canam which was great. We also did the sheep sheering and herding which was so interesting. Gary was so much fun