The Brando

Heavy HVAC panel fell from high up on the wall and almost hit us. It was never installed properly in the first place (no latch, only glue) and a huge safety risk to anyone at the hotel. It would be a major bruise, even concussion and blood loss, and since there’s no doctor on the island it could be very dangerous. How do you expect to be on vacation when anything randomly would fall apart?! How they dealt with this situation was also horrendous. Emmanuel the manager on site tried to make it right by offering us a private tour and a bottle of champagne, not aware that we’ve done most of the tours and we said we don’t drink champagne. You would expect him to try a little harder by knowing what we like. We said we didn’t want to pack and move, but had maintenance in the room to glue the HVAC filter back up despite us telling them not to try to fix it so soon because it would be impossible. They used some strong glue, and then the room then was full of irritating smell and our eyes were tearing up and we had to pack and move late at night for it. They moved us to a new villa, which had a dysfunctional bright flashing light outside in the courtyard, and a curtain that doesn’t properly close. The new villa was also missing some of the amenities (inferior water kettle, missing wall decoration, cheap looking white replacement light) which made me seriously question how low and inconsistent their construction standard is. So we had to ask for a third room. As for compensation to say sorry, it took two days for them to get back to us on the plan because Emmanuel had no authority and had to go to the head office. Because we paid for an all inclusive package and we did all the tours already, they really can’t do much. We asked for a spa but they refused quoting that it’s a different company. No checking from Emmanuel afterwards on whether we liked or third villa or how we thought of the overall stay. He seems to have given up and on his way out to his vacation as well. Most of the staff’s hospitality and service is great before the accident happened, but it’s like eating a delicious dish only to find a fly in it - with an issue this big and such poor crisis management abilities, I really can’t recommend for anyone who wants the minimum standard of travelling. Not until they have a major operations and management overhaul.

What struck me most was how seamlessly everything flowed - check-in was a breeze, room service was prompt yet unobtrusive, and every staff member seemed to genuinely enjoy making guests' stays special. The ambiance perfectly balanced modern luxury with cozy comfort. The common areas invited both socializing and peaceful relaxation, while the rooms felt like private retreats. A mast

I travel frequently for business, but this stay made me feel like I was on vacation. The work desk setup was perfect, but it was the little touches that won me over - from the barista who remembered my coffee order to the turndown service that included tomorrow's weather forecast. The fitness center is well-equipped and actually makes you want to work out. The business center staff saved me more than once with their technical expertise.

The seamless blend of professional service and warm hospitality made our stay exceptional. From the doorman's cheerful greeting to the bartender's perfect recommendations, every interaction felt genuine and unscripted. The property's design struck that perfect balance between luxury and comfort, with spaces that invited both socializing and peaceful solitude. Even the

Our stay on the island was a real highlight during our trip through the Pacific. The highest standards of the facilities, the comfort and the hospitality. A unique natural germ and a festive of colours, smells, tastes and thrills that we will never forget. A private escape into a better world, a very personal time for ourselves yet with the wonderful people of the staff around you. It is a beautiful and captivating place with charmful, kind and beautiful people. We want to thank to everybody again for making our stay such a wonderful experience. We still remember your every single smile, cordial gesture, dance and your kind treat. We still remember your faces and your names. You have been a part of our beautiful experience. Thank you. Grateful for making us happy, Leszek and Ángel