The Brando

Absolutely a must! This wasn’t our first time. We have been lucky enough to visit before. Brando offers the ultimate in eco luxury! Staff is absolutely amazing. Highly recommend taking advantage of all their tours. The green tour is so fascinating! They really make you feel special and very well taken care of. You have all the amenities but also they do so much to make it a zero carbon footprint. If you can plan to be there on a Friday, it’s a must! As their Luau is truly an authentic experience. You feel like you’re with your Ohana…so beautiful. Also, take their Pareo making class! Timmy is fantastic! Tihoni is the absolute best if you are lucky enough to get him for a private boat tour! All staff are fantastic! Can’t wait to go back.

Absolutely a stunning place. The Brando pays attention to every detail. Extremely impressive. The perfect blend of a resort blending itself into a natural environment. They truly capture the beauty of tetiaroa. The staff are absolutely incredible.

I don’t believe that there enough words to express what a spectacular resort this is. We went in thinking it would be a once in a lifetime stay and now will do anything we can to get back. The facilities are stunning, biking along the paths is magical but it is really the staff that makes this place exceptional. They are friendly, helpful and available but not ever intrusive. If you can get to the Brando you should, you will not regret it for a second. We can’t wait to get back.

Heavy HVAC panel fell from high up on the wall and almost hit us. It was never installed properly in the first place (no latch, only glue) and a huge safety risk to anyone at the hotel. It would be a major bruise, even concussion and blood loss, and since there’s no doctor on the island it could be very dangerous. How do you expect to be on vacation when anything randomly would fall apart?! How they dealt with this situation was also horrendous. Emmanuel the manager on site tried to make it right by offering us a private tour and a bottle of champagne, not aware that we’ve done most of the tours and we said we don’t drink champagne. You would expect him to try a little harder by knowing what we like. We said we didn’t want to pack and move, but had maintenance in the room to glue the HVAC filter back up despite us telling them not to try to fix it so soon because it would be impossible. They used some strong glue, and then the room then was full of irritating smell and our eyes were tearing up and we had to pack and move late at night for it. They moved us to a new villa, which had a dysfunctional bright flashing light outside in the courtyard, and a curtain that doesn’t properly close. The new villa was also missing some of the amenities (inferior water kettle, missing wall decoration, cheap looking white replacement light) which made me seriously question how low and inconsistent their construction standard is. So we had to ask for a third room. As for compensation to say sorry, it took two days for them to get back to us on the plan because Emmanuel had no authority and had to go to the head office. Because we paid for an all inclusive package and we did all the tours already, they really can’t do much. We asked for a spa but they refused quoting that it’s a different company. No checking from Emmanuel afterwards on whether we liked or third villa or how we thought of the overall stay. He seems to have given up and on his way out to his vacation as well. Most of the staff’s hospitality and service is great before the accident happened, but it’s like eating a delicious dish only to find a fly in it - with an issue this big and such poor crisis management abilities, I really can’t recommend for anyone who wants the minimum standard of travelling. Not until they have a major operations and management overhaul.

What struck me most was how seamlessly everything flowed - check-in was a breeze, room service was prompt yet unobtrusive, and every staff member seemed to genuinely enjoy making guests' stays special. The ambiance perfectly balanced modern luxury with cozy comfort. The common areas invited both socializing and peaceful relaxation, while the rooms felt like private retreats. A mast