Paradero Todos Santos

While the hotel boasts stunning architecture and an impressive layout, our experience was far from satisfactory due to the service and dining issues we encountered. Firstly, the food options were extremely limited for anyone with dietary restrictions. The only vegetarian/vegan option was a $20 plain cauliflower taco, forcing us to take their shuttle to town for meals. The shuttle service was an additional $30+ each way for what should have been a complimentary 10-minute drive, given the high cost of staying here. Even with advance requests, the shuttle was poorly managed—one evening, we waited outside in the cold for 20 minutes, causing us to be late for our dinner reservation. The excuse was "traffic," but there was none to be seen. Communication with the staff was frustratingly slow. Responses on WhatsApp took 2–3 hours, and we had to follow up multiple times for basic requests. Room service was an absolute nightmare—our food order was forgotten and left unaddressed for over an hour, and by the time we received a response, it was close to 10 PM. The same happened at the pool, where they forgot our order entirely and then added an extra drink to our bill, which we didn’t even order. To make matters worse, when settling our bill at the end, we noticed they had charged us for a beach day we never booked or participated in. Double-checking your bill here isn’t just a suggestion—it’s a necessity. For a hotel marketed as "luxury" with a Michelin-starred restaurant, the experience did not live up to the hype or the price tag. The service was disorganized, the food was underwhelming, and hidden charges left a sour taste in our mouths. We left feeling extremely disappointed and would not recommend this hotel to anyone seeking a truly luxurious or relaxing stay. Save yourself the frustration and look elsewhere.

The place looked so different, compelling and interesting- I just had to check it out for myself. When I first arrived I thought 5 stars for sure as the General Manager greeted us himself, and everything looked so chill and serene. I’m a super positive person, don’t complain, and find silver linings… so I dont give negative reviews lightly… but so many things happened to just keep lowering the bar. I researched hotels in Cabo, San Jose, todo santos and el pescadeo for months- so it was a big deal to settle on Paradero as well as foot the price tag. For being a “5 star super expensive luxury place” I just do not get it. Well I love The roof for the big skies and panoramic views… and the bedroom is “nice” , it is not big, there is no coffee maker (or tv) but the biggest thing is the bathroom is separate so you do walk outside to walk across to your bathroom. Keep that in mind for the colder months. Thumbs up for the nice hot water in the shower to keep me warm in the morning as the room is pretty cold as it doesn’t get the sun light. We were excited our first night to try the Michelin rated restaurant… but at 7pm they were already out of chicken and shrimp and clams and for a very limited menu as it was- we ended up leaving to find a place in town. For breakfast the next day we ordered 3 items. We waited over for 45 minutes for them to bring two items. The third item (avocado toast) only came AFTER we had finished the first two items AND paid the check and asked them 3 x to cancel the order. They kept saying it was almost done and they still brought it to my husband who at this point was at the pool. There were bugs flying around and I took It back to them an hour later because he didn’t want to eat it anymore and they didn’t offer to take it off bill… I had to ask and I still dont think they did. I would chalk it up to a bad day BUT the SAME thing happened this morning! We ordered 3 items.. it wasn’t nearly as long as a wait today but they still only brought two of the items! We had to remind them about the third item and don’t even get me started about how long it took to sign the breakfast bill today. I know we were not the only ones cause you could see how many people were waiting for food, bills etc and it was a big deal at checkout with people complaining about it. The breakfast was not wow for the rating this place gets and the service fell was short. I did enjoy my juevos rancheros, but the avocado toast is just sliced avocado with one small poached egg.. don’t expect a mash or anything else on it. Also they charge for coffee fyi which wouldn’t be a big deal IF they were not charging over $1100 a night to stay there in the first place! Yesterday I asked if they had the menu for dinner last night for New Years Eve.. this was around mid morning. Come to find out that they were planning a special NYE event .., dress code White and Gold, fixed menu with two choices, and $195 per person and to sign up ahead of time… wait what? If there is a dress code and that’s the only option could t they inform us BEFORE we pack AND at least upon check in if nothing else? That was not welcome news … especially after panicked research yesterday learning lots of restaurants were going to be closed last night, and the others all had expensive very limited menus. And had I not inquired I would not have even known because it wasn’t until 4:30pm yesterday that the hotel had sent a what’s app informing guests that the restaurant would be closed for dinner due to a NYE event. I’m glad we left the property because reading one of the reviews from last night’s event on google it looked like it def wasn’t worth the price tag. Two days ago the wellness class chalkboard showed that meditation yesterday was at 12:30pm. I signed up and even proactively confirmed on what’s app yesterday morning that the time was 12:30 for meditation. I got there at 12:28 and meditation was ENDING. I went To the front desk to ask about this… (I showed them my what’s app message) they said there was a mistake and that the meditation had started at 12pm, and that sound healing was at 12:30 (which I would Have loved to do and the instructor was there) BUT they cancelled it because everyone had cancelled (but it was never on the chalkboard that it was even happening). Given I was there and the instructor was there I dont Understand why they didn’t just go ahead and have the class. From the time we asked for help with bags to leaving the property was 45 min. Check out took a longggg time / the ppl in front of me were complaining and I felt bad for the lady…. But even then at my turn myself it took so long - and we had prepaid so our only cost was $18. The printer stopped, things needed to be reset etc. I heard the guy beside me saying that he was being charged for 4 old fashions that were not his, and the guy in front of me was upset that the for a 5 star place he couldn’t believe the dinner situation last night. I had emailed ahead of time and told the manager and the front desk at check in that it was our anniversary too today- and well I never expect any special anything usually a 5 star place writes a note or sends an amenity… but nada here. Again for over $1100 it’s the extra touches that go a long way. The place is a unique design but has a lot of work to do to get it to being the 5 stars it could definitely be.

You can skip this. The only luxury element about it is the price tag. Seriously disappointing and you can find plenty of better options elsewhere. They clearly don’t know the definition of the word hospitality. No welcome drink. No explanation of the property - where the pool is etc. If you don’t go to the beach the one time daily they drop off - you’re charged! All this for the opening price of $1100 pre tax and fees. Oh and did i mention bathrooms are in separate structures - so if you need to go in the middle of the night. Bundle up and wake up! If it wasn’t high season, I’d bail after this first night and go elsewhere. Whenever reviewed this hotel as five star luxury either got a VERY different experience or something else…

The most amazing experience, I’ve gone now two times! This was my baby moon and I felt amazingly pampered, the staff is sensational, food is amazingly great! And all the experiences they have are so nice as well as the fitness classes! Oscar is amazing! Book a cooking class with him! Luna will make you feel at home and Ana the fitness teacher is amazing and so sweet! Felt like family!

I cannot even begin to describe how amazing this trip was. Paradero is unreal. It’s magical, beautiful, clean, and the staff could not have been any nicer. We had the best time and we didn’t want to leave! We will be back to enjoy again and again!! BOOK HERE!! It will be the stay of a lifetime!