Paradero Todos Santos

Extremely disappointing. From the poor service to the lack of food (they actually ran out of chicken one night!) to the small room with hardly anywhere to unpack to the classes we signed up for and then no instructor showed. Expected more from a luxury 5-star accommodation with a restaurant holding a Michelin star.

There is no denying that this hotel's design, architecture, rooms, surroundings, etc. is exceptionally beautiful, gorgeous, magnificent -- truly. Even better than the photos, literally everything is breathtaking. The staff and everyone actually working the hotel day to day are also so lovely in true MX hospitality. Everything else needs work. While Paradero absolutely has the looks of a luxury five star hotel, it functions like a first-timer bed and breakfast at best. Three examples. (1) TLDR: Knew about a food allergy and then fed us that food. Prior to and then upon arriving (count, twice), we told Paradero about my husband's severe nut allergy. You may eye roll but dietary restrictions are pretty relevant information for a hotel that distinguishes itself with its "all inclusive" "life-changing experiences" which include food that we don't have any choice to customize. They also asked us without prompting, two times, so when we answered two times, we had some basic expectations that they'd do something with the information. So at our very first experience during the first night of our stay (sunset beach), they set us up with a lovely bottle of wine and then served us a very large bowl of mixed nuts to snack on for the hour or so we spent on the sand. No other food options so my husband had nothing to eat. We didn't make a fuss; just told the front desk about the incident the next morning. When we did, this person responded by asking if my husband had eaten any (given the severity of his allergy) and when we said he obviously had not (given our very expert ability to identify cashews, peanuts, other usual suspects), she confirmed, so no harm no foul and maybe our guide that night had directed the nuts bowl to just me. That was it. So we asked if she could still please let management know and if someone could get back to us to discuss. When no one reached out, we asked again the next day and then the next. We didn't speak to anyone about what happened until we were walking to our car after check out -- on a little path, a cowboy-looking senior manager, owner, investor, who knows, apologized on behalf of Paradero, said he acknowledged this "huge" issue and that someone would absolutely get back to us. Anyway, no one has and it's been a few weeks. (2) We spent US$125 (pre tax, service) each for a special 4-course Day of the Dead dinner that was a huge, huge sad flop. Dinner started hours late and then each course (again there were only 4) was spaced out by way too much time (like an hour). Not sure how this could have been so poorly executed when the dinner required pre-registration and then with only 10-15 people who attended. We were so tired by 11 pm, we skipped dessert. The chef also came out to explain each course in Spanish which was sometimes translated to English but we were mostly left to guess. So at some point we went back to our room and got my husband's EpiPen to have handy and ate in distress. (3) While we were out we asked if we could have more water delivered to the room. It wasn't there when we got back, so I had to ask again. Eventually got a small bottle after a couple of hours. Note also that the one option for food on-site is pricey. Like $18 for 1 soft shell crab taco, $10 glass of beer and $20 glass of wine. We paid ~$5 each for coffee every morning.

Amazing property, highly recommend, great experiences from surf lessons to sunset beach to hiking with an expert local guide. The property is beautiful and tranquil, the weather was perfect in November as was the ocean temperature then.

My stay at Paradero was an unforgettable experience that I will treasure forever. The hospitality from the team, starting from my pick-up at the airport, was outstanding. The property itself is indescribably beautiful. You truly connect with nature and everything around you, and the landscapes are breathtaking. The design is simply spectacular! I genuinely enjoyed participating in all the experiences included in the rate, as these were activities I don't usually get to do, and doing them at Paradero completely changed my perspective. I had the most delicious meals at the restaurant; the service and attention from the team were exceptional. I highly recommend trying the FrenchToast, the fish tostada, and the shoft shell crab taco. Everyone was so friendly and attentive. I will definitely be returning with friends for my next vacation!

The food is outstanding—each dish is crafted with the highest quality ingredients, bringing out freshness and vibrant flavors that are nothing short of perfection. Cesar’s attentiveness and warmth made us feel at home right away. Abraham’s expertise shone through with each plate, balancing flavors that were both rich and refined. Maria’s dedication to her guests completed the experience, ensuring every aspect of the meal was flawless.