ANA InterContinental Tokyo

Service was nothing short of exceptional! Especially Maureen Asano’s! She was polite, attentive, and went above and beyond to ensure our experience was seamless. What stood out the most was her consistency—she checked in at just the right moments, making sure we were always taken care of without ever feeling rushed or interrupted. Cheers to Maureen for making our experience unforgettable! Boom Boom!

Amazing service! Must do concierge lounge. It’s an experience of its own especially when visiting Japan for the first time! Maureen, you are a sweetheart! Make sure you say hi to her on the 36th floor in the family lounge! The hotel is centrally located but you will need to take a car or train to sightseeing. The city is massive so it will be the same anywhere you stay.

We love the ANA InterContinental Tokyo hotel. We’re regular guests and have been staying there since 2015. We love the hotel’s location and especially love the Club Lounge on the 35th floor. It provides spacious views of Tokyo and on a clear day you can see Mount Fuji. The thing we appreciate most are the staff. Japanese hospitality is hard to beat and the crew on the Club Lounge maintain a very high standard. Professionalism, neat appearance, etiquette, efficiency, are the first things that come to mind. Then there’s their warmth and friendliness. The staff always greets me with enthusiasm and appreciation. It feels good to see familiar faces after long flights and days of travel. Yasuyo Shimada makes me feel like an honored guest. She always makes it a point to remind me how pleased she is to welcome me back and does everything to make sure I’m taken care of. I’m not just another hotel guest who goes unrecognized. Monina, as I understand it, has been there the longest, and she too, always extends such a warm welcome. It’s people like Yasuyo and Monina who cultivate loyal customers. Sarah is pretty new to the Club Lounge and is quite an asset to the team. She works very hard to make guest’s experiences memorable and easy. Like Yasuyo and Monina, she speaks fluent English. It’s teamwork that makes the lounge work and every member of the staff needs to be recognized. I regret that I didn’t get everyone’s name. I want to personally thank, in no particular order, Asami Aoyama, Akie Tabuchi, Aika Miyamoto, Fumika Tachibana, Miyuki Abe, Maureen Asano, Irene Hirabayashi, Dewi Haryono. There’s an entire shift of people I didn’t get and to those people I apologize. Every team needs a good leader. Ann Mapula does an excellent job organizing her team while catering to guests. Her warm smile and kind demeanor reassure me that every problem can be handled. The Club Lounge at ANA InterContinental Tokyo makes the IHG brand shine. I highly recommend the Club Floor.

We have stayed at this hotel several times over the past several years. Most recently it was still undergoing room renovations and adapting to post-Covid crush of visitors to Japan and Tokyo. Happy to say those issues are largely addressed. We stayed in a renovated Club Floor room that is much improved over the past, although everyone should understand Japanese hotel rooms are likely to be smaller than their US counterparts. Our room was perfect, except we had hoped for a Tokyo Tower view. The Club Floor Lounge was much improved since they have added a second lounge on the 36th floor that takes some of the overflow from the 35th floor main lounge. We thought the lounge servers, assistants, and their supervisors did a wonderful job. We ate all of our breakfasts in the lounge and were there (over 4 nights) during the cocktail hour. Service was attentive; we were always welcomed, and the room was never overwhelmed as it had been during visit in 2022. We especially would like to acknowledge Yasuyo Shimada, an assistant club lounge supervisor, who greeted us every time we were there at the same time. She is welcoming, personalizes the service, and provides up-to-date recommendations for services and stores we might want to experience. Other employees who I especially recall are Sarah and Monica who were two of our servers at the different times of the day. They took good care of us and were great representatives of the hotel. We were joined on this trip by two friends who had never been to Tokyo before and they loved the Club Lounge experience and took every advantage of it, for meals, drinks, and meeting to discuss the day’s activities. We all recommend the ANA Intercontinental most highly and its array of employees who made our stay memorable.

Used the Club Lounge access option and premium rooms for a business visit. The club lounge staff are super accomodating and helped us as we focused on kicking goals in business here. A successful work visit which was made a lot easier thanks to the ANA Premium lounge staff. A good experience: we’ll be back again soon.