The Capitol Hotel Tokyu

We are just checking out after a one-week stay at the hotel. It was perfect for us as a family of five. We had a corner suite and a connecting room. The rooms were spacious with lots of amenities and excellent service from house keeping staff. We were aware of the age restrictions for the spa area so we knew we wouldn’t make use of the pool due to the ages of our children. Facilities are great. Breakfast was more than sufficient for us including the buffet and the al a carte menu. Access to the metro from underneath the hotel and the 7-11 made it very convenient. Hotel staff were so helpful, professional and friendly. Delighted with this hotel for our first trip to Japan.

I have stayed in many hotels worldwide, but Capitol stands out as one of the best. The thought and care they go through to make you feel welcome and comfortable at all times is just extraordinary. Small details like air humidifyer, pyjama, lots of water, service 2x day to make sure you are set for the night is bliss. Location is perfect, nearby many amazing reataurants and bars, metro directly reachable through hotel elevator.

This is the second time my husband and i stay at this beautiful hotel ( first time in November 2022) where the employees are very polite and helpful. Japanese hospitality is fantastic. We love the architecture and building designed by Kengo Kuma, the service is absolutely perfect, to the minute details such as the quality of the ice used in their cocktails ( i never payed attention to ice in bars and restaurant before. Here i noticed these completely transparent glass like cubes). The rooms are vast, the bathrooms are beautiful, breakfasts are superb. We will definitely be back and make this our go to hotel in Tokyo.

I have very mixed feelings about this hotel. I have stayed at this property for at least 5 times pre and post COVID-19 pandemic. I was also one of the first returning customers to stay at this property when the pandemic restrictions were just getting lifted. Very unfortunately, standards have dropped here, although the hotel's physical features and amenities are still very good. First, the pricing. Hotel prices in Tokyo in general, have gone sky high, way beyond the usual inflationary factor. But this hotel's prices are now ridiculously high to the extent that I cannot imagine that many people who are able to afford to stay here. Maybe that is the real intent? To sieve out the "rift raft". If so, that's fine I suppose. So this review is really in the context of soaring prices. When I compared to the first time I stayed here pre-pandemic, the prices have more than doubled. Yet, the offerings and standards have clearly dropped. As always, check in was uneventful, if not rather formal and "cold". The staff at the reception area have never been known to be warm and smiley. They simply do not smile, period! But they will bow in the typical Japanese way. I must say that the door personnel are much nicer and more hospitable. The room I booked was alright in terms of size. About 60 square metres. Regular shaped. All the pre-arrival requests were fulfilled properly. So that was good. The bed was firm, which I liked. As were the pillows (also specially pre-ordered). The bathroom was good as well, very well maintained. Housekeeping was probably the best thing about the service in the hotel - always reliable, and on most days (except one day), the staff did a very good job at cleaning and keeping the room tidy and neat. Breakfast was a rather dull and sad affair. After 2 days, you'll get tired of the offerings. A very limited selection at the buffet area. Very restrictive menu offerings when breakfast is included in your room rate. The food quality is good though, just don't expect a huge variety. Even the fruits and juices were rather limited. As I had booked the Club Floor Room, I could use the lounge on the 27th floor. It had the usual offerings of drinks, snacks and desserts in the evenings and there's a cooking station where the chef makes beef fillets or some seafood dish but each person is ONLY entitled to ONE dish per evening! I found this rather odd, but I suppose it's a cost management tactic. The worst experience came on my last evening in the hotel. I went to the lounge as usual, Tried to sit myself down at my favorite seat, which was at a corner, but was told by one of the staff that I could not sit there! I did not know that seating at the Club Lounge could be reserved?!?! How absolutely ridiculous! So I sat elsewhere and waited to see exactly who was to sit there at my usual table. Well, NOBODY! Instead, some young looking guys with I suppose their father sat at the tables nearby. I left about 15 minutes before the evening canapes / snacks and drinks were stopped and did not see anyone sitting at the table. So if you like experiencing feeling like a second class customer, I'd invite you to try this club lounge.

Great location. Great room design and furnishings. Excellent bathroom. Try and get a room overseeing the Shintu shrine. You can hear the monks chanting early in the morning. The Tokyo skyline at night is magical. The front desk clerk charged our credit card upfront for the whole 12 day stay despite claiming that they only took a small guarantee for incidentals. The fake apologies and bowing for the mistake happened here as well. I was told to take the matter up with my Bank. The Bank reversing the charge however cost me extra due to the exchange rate difference at the day of the charge and the day of the reversal charge along with lots of paperwork, affidavits, emails etc... Incompetent bad intentioned front desk employee! Shame on you and shame on the Capitol Hotel. Watch out for the bait and switch and misrepresentations folks... This is not over yet! The housekeeping department was absolutely the gold standard. Best I've seen. The concierge and bellhops were great. They have artists play traditional Japanese instruments afternoons on certain days. These ladies were great. The hotel has a private tunnel leading to the Tokyo subway with a 7-11, Starbucks and Family Mart convenience store nearby. Avoid the 7-11 and try the Family Mart which has better employees and a larger and fresher selection. Absolutely avoid, avoid, avoid the in-house Origami Restaurant. I wrote a separate review about them here on Tripadvisor.. Disrespectful rude racist employees. Refused us service. Complained to hotel management weighing in on how foreign guests need to be treated. The service delivery failure or rather the racist refusal of service recovery came in the form of a fruit plate brought to the room. Great location, nice rooms, and excellent housekeeping but racist Origami employees and Financial improprieties by the front desk despite being repeat guests... Hotel guest beware!