The Capitol Hotel Tokyu

After our flight was delayed five hours in Minneapolis, we arrived in Tokyo anxious to reach our hotel. Unfortunately, the digital entry at Haneda was disorganized, and our taxi didn't pull up to the Capitol Hotel until 20 hours after our departure from Milwaukee. As I crawled out of the back seat, a cadre of smiling attendants greeted me, ready to escort us to registration. Our luggage was whisked away as the taxi driver bowed in my direction. Walking into the tranquil expansive lobby, my stress disappeared as I took in the gorgeous water feature, sumptuous fabrics, and sultry lighting. From airport hell, I was transported to zen heaven. The attendant at Registration was helpful and kind, updating us to a corner, deluxe king room. Two lovely women continued to escort us to our room on the 21st floor, advising me the luggage will arrive soon. One of the charming ladies asked for my room key and opened the door to a large and beautiful room, with fantastic night views of the Tokyo skyline and the Hie shrine. She explained how to raise and lower the shades with the remote, how to maintain the perfect temperature, how to work the TV, where the robes and pajamas were. I bowed continuously, mispronouncing harigato (thank you) a dozen times. My spouse and I plopped down on the enormous bed with a sigh of relief. With a huge bathroom, fluffy towels, a view of the city from the shower/tub room, and a Toto toilet that not only cleanses and warms, but raises its lid greeting me every time I walked into the toilet room, the Capitol Hotel is the epitome of luxury. Three restaurants, a bar, and a sophisticated location help add some caché. Located at the basement level are convenient subway stations that can whisk you to other parts of the city without getting your hair wet. The Japanese Congress is next door to the Capitol Hotel, hence the name, and thus your safety is assured. While expensive as hell, I was able to procure a decent rate by shopping around and allowing my dates flexibility. The Capitol Hotel of Tokyo is one of the nicest hotels I have ever experienced.

Rooms were bit dated and small, but zen and Japanese. Service inconsistent, some were amazing and some of my phone calls has been quite unpleasant. Room service was delicious. Location central but hectic. Entrance can be confusing. Take cabs. Soundproofing in the rooms are not the best. No bluetooth speakers in the room. Good value at certain dates, if not definitely better choices like the Okura and Shangri-la in its price range

Luxury experience that was great for the entire family! Rooms were unreal- property and staff were fantastic. If you want a five star experience without spending $2000 a night, this is a home run. The restaurants were also delicious overall I cannot wait to get back here again.

Upon checking in is already bad service all the way. The lady at the front desk already ruined our day and very inconsiderate of my friend having a broken leg with crutches and rude as well. The hotel and environment is great but the lady is bad very bad management should take note of this person and take full attention on the service level procided by her the staff Tanaka.

We are just checking out after a one-week stay at the hotel. It was perfect for us as a family of five. We had a corner suite and a connecting room. The rooms were spacious with lots of amenities and excellent service from house keeping staff. We were aware of the age restrictions for the spa area so we knew we wouldn’t make use of the pool due to the ages of our children. Facilities are great. Breakfast was more than sufficient for us including the buffet and the al a carte menu. Access to the metro from underneath the hotel and the 7-11 made it very convenient. Hotel staff were so helpful, professional and friendly. Delighted with this hotel for our first trip to Japan.