Cerulean Tower Tokyu Hotel

Loved this hotel! Great location in Shibuya - very close to subway, Shibuya scramble and may shops & restaurants. Hotel room was large and very comfortable with many amenities provided. Buffet breakfast we delicious and the staff were very friendly and accommodated. Would recommend staying here!

I’ve stayed at the Cerulean tower on 4 separate occasions on 2 extended trips to Tokyo. Once personal and once for business. It’s the first hotel I recommend to any of my friends traveling to Japan, and regardless of my duration or stay, I always book nights at the Cerulean Tower. They had the best concierge and actually seemed to care about their guests. Even though it’s an older building the staff were extremely friendly, helpful, and went above and beyond to attend to the guests. My first trip back to Japan since COVID, and it’s supposed to be for a very special occasion, our birthdays and a proposal. I reached out to modify my reservation weeks in advance with Amex Platinum Travel and The Cerulean Tower, knowing that during Sakura season it’s packed. I wanted to move my check-in date back one day as we were invited by Japanese friends to an onsen in Matsumoto for 1 overlapping night. Turns out they refuse to allow me to modify the reservation and are unwilling to enable any flexibility on pushing the date back 1-day. I’d never imagine a hotel making such a huge deal and being completely inflexible, when I’ve adhered to policy and provided advance notice. The representative I spoke to insisted I adhere to there inability to change anything or help Amex either. This means I’ll likely have to cancel my entire reservation with the Cerulean Tower and find a replacement with no time because of how inconsiderate they are with their own booking policy. I also had booked the Cerulean Tower for my 2nd leg in Tokyo, after returning from Kyoto. Seems like I’ll be canceling that too in the next 24 hours since they don’t appreciate my business. Sad that now I’ll have nothing good to remember or share about the hotel with friends.

This hotel is in a great location with easy access to Shibuya station if necessary. We had a very comfortable, well-appointed room on the 33rd floor with magnificent views of Shibuya. Staff were very accommodating. Great breakfast buffet. Will gladly stay here again.

We could not fault this hotel at all. From them arranging the airport transfer to checking in, all seamless. The hotel room on the executive floor (34) was very good and large with a bathroom that you don’t want to leave. The executive floor (35) was lovely and modern and lovely staff with a good variety and slightly evolving menu with breakfast as well as afternoon tea followed by cocktails. We enjoyed this every afternoon and evening and loved the attentiveness of the staff who were very friendly. The breakfast buffet on the LGF level in Caramelo restaurant was also very nice and again the staff were extremely friendly. If there could be a very slight criticism, it would be the breakfast buffet being the same for 4 mornings with no change and perhaps some of the junior staff attendants knowing a little more English as my Japanese is non existent. But this was minor. Loved the hotel but you are paying for it but I will always stay here as it is close to everything.

Cerulean is a truly wonderful hotel, providing a relaxing, luxurious experience. We stayed 4 nights in a King Club room on the 33rd floor. The room was well designed, spacious and clean with fabulous views across Tokyo from the large front facing room windows and side, corner windows. The room was so well maintained and clean, with a turndown service each evening. The amenities included the usual slippers/gowns/combs/toothbrushes but also two sets of great pyjamas changed daily and generous quantities of l'occitane products including face creams, gels, cleansers, oils, hair shampoos, conditioners, soaps and bath salts. The exercise facilities were comprehensive. The gym was very well equipped and there was also a large heated pool with spa, massage chairs and sauna. Each time I went, there were only one or two other people there. The club lounge on the 35th floor had striking views of snow covered mount fuji and the greater Tokyo area. Food and drinks were available all day and staff were all excellent - friendly and welcoming. Club lounge from 6.30pm was a beautiful space with mood lighting and a wide selection of alcoholic drinks with Laurent-Perrier champagne, sake, Japanese wines and cocktails. More vegetarian options for afternoon tea and evening canapes would be great. Definitely recommend booking a club room!! Breakfast was a choice of three venues. A buffet on the lobby floor, club lounge buffet and a traditional Japanese set breakfast with vegetarian options. We loved the Japanese breakfast the most as the restaurant was beautifully designed with lovely views across a garden area, terrific food/drinks and the most amazing service from the professional, friendly staff. So many great things about this hotel and all the excellent staff. It was a wonderful space to come back to after exploring busy, bustling Tokyo. Next time in Tokyo will book Cerulean without hesitation.