Conrad Tokyo

I had stayed at Conrad Tokyo at least 4 times. I can honestly say, the service is consistently excellent. The staff- from reception, restaurant, concierge, to housekeeping- are polite, friendly, ready to assist. As Diamond Hilton, we were given upgrades to a Bay View room. However, on one occasion during peak Cherry Blossom season, we checked in at 9pm and there were no longer upgrades available. So the first night we stayed in City View room, but were upgraded to Bay Room the next 4 nights of our stay. From previous stays, I had received the most excellent service from Shuta in concierge, and Maako at the front desk. One doesn’t realize how Conrad Tokyo handles problems until a problem arises. In my case, the issue arose on my last stay that had to do with billing and my misunderstanding. I was fortunate to have Maako, who has been promoted to Front Manager, help to resolve my issue. She offered an amicable solution, which convinced me that Conrad Tokyo places customer satisfaction as their top priority. I had recommended Conrad Tokyo to a number of my family and friends. I’m happy to say, they returned from their stay raving about Conrad Tokyo as well!

We loved our visit to the Tokyo Conrad. It is a beautiful hotel and the service is fantastic! We were lucky to have a gorgeous room overlooking the Hamarikyu Gardens. We also had access to the Executive Lounge which was beautiful and the food there was excellent. One of the best parts of our trip to Tokyo was the teppanyaki meal in Kazahana. It is such an art to watch the preparation and presentation. The taste was amazing! The hotel staff were fabulous!

We stayed at Conrad Tokyo in March 2024 but kept forgetting to leave a review… We found the hotel and its staff absolutely wonderful. We were particularly impressed with the service provided by Mika and Mina in the Executive Lounge, Izumi in the Guest Relations team and Akane in the spa. They were always warm, friendly and professional with big smiles, remembering our names, the purpose of our trip etc… I don’t know how they do that with hundreds of people they see daily! The ability and expertise of hotel / service staff becomes more apparent when there is a problem in my opinion, and the executive lounge staff handled an unexpected incident (which was out of their control) so seamlessly. Very impressive. The only negative thing I would say is that we didn’t not receive room upgrade even though we had booked our room through the Amex Fine Hotels + Resorts. It was very busy during the cherry blossom season though. I would also like to mention that we never felt uncomfortable as a same-sex couple with a small child. In fact, we felt so welcome throughout our stay at the Conrad. There may be other newer or more luxurious hotels in Tokyo and we have stayed in many. But next time when we go to Tokyo, we will return to the Conrad as it felt like our “home” whilst we were there. In fact, we are thinking of staying there again next year!

This is everything you'd want in a hotel. Exceptional employees and service, lovely view, comfortable beds and bedding, amazing breakfasts...and a beautiful swimming pool and workout facility. Pajamas and nice robes provided, plenty of space, great bathroom products and amenities. Our only small request might be for a nightlight that would avoid the bathroom shades spreading light into the main room when someone gets up in the middle of the night. Aside from that, our stay was perfect and spoiled us for the rest of our time in Japan. I'd stay here at the end of the trip next time, not at the beginning, because the luxury was unmatched.

Excellent hotel! Beautifully appointed rooms. Amazing staff! Great location. Cannot say enough good stuff about this hotel. If you are thinking about staying here, book now! The spa is also incredible! There is a beautiful gym, a lap pool, and steam rooms and saunas at your disposal. I could not have asked for a better stay in Tokyo.