Four Seasons Hotel Tokyo at Otemachi

We really enjoyed our stay at FS Otemachi. The location is ideal. Hotel itself is lovely. Very comfortable rooms (brand new) and the views are outstanding (from all over the hotel). They have a really impressive Spa and health club ---highly recommend the massage and personal training services. Housekeeping was the best anywhere. Breakfast buffet provides a wide selection of both Asian and Western dishes. In the evening, the bar and restaurant (Est) both provide first class experiences. Dining at Est was a highlight of our trip (it has a well deserved Michelin Star). Many great hotel options in Tokyo, and this hotel stands at the top of the list. Special thank you to Alvin Tham, Hotel Manager. We were staying for my wife's birthday, and when he found out he went out of his way to make our stay special and memorable. The whole staff here is incredible. They really care about every guest and truly embody the spirt of Omotenashi. Book early because they are popular and tend to fill quickly (especially during holiday times).

I had an amazing stay at four seasons hotel at Otemachi. The room was spacious and modern. The view was beautiful and I could see the Imperial Palace and even Mount Fuji on a clear day. The facilities were equally impressive especially the pool!

Beautiful hotel with excellent service. We had credit card issues checking in - two times - my credit card was declined and it took 10 minutes to resolve each time - But I see other people's reviews who really had a hard time with exactly the same issue. And the problems, per credit card company, were with the hotel system. So it's on Four Seasons to fix that... (Stayed in Kyoto Four Seasons, no problem with credit card there)

We don't know anyone who did not like staying at FS Otemachi. Brilliant, very enjoyable and great time there. Room Service was the highlight - spotlessly cleaned everywhere, very attentive to details, towels were changed multiple times a day, special amenities for the child, a welcome snack tray with sweets. And the view - just wow. Waking up and seeing Mt Fuji every morning was mesmerising. At night the lights brought out a different Tokyo, all thanks to huge windows. I'd like to mention Francesco from the Spa team who went above and beyond, making our stay amazing and easy with a child - thank you. And Maria from the Bar team - she was an amazing hostess with great knowledge of cocktails and a pleasant conversationalist.

We spent a week in this hotel and had the most amazing experience. The level of service was outstanding and even though it’s very stylish and chic, it’s also very family friendly. Our 4 year old had a great time being chef helper for a bit and staff attentiveness and personal touch was second to none. We were also impressed with the room service as they managed to tidy the room (put the slippers next to bed, replace water bottles, tidy any clothes lying around, etc.) few times a day without being intrusive. The pool in this hotel is breathtakingly beautiful. If you do stay there, don’t miss a swim - wonderful experience. The bar is also a must. The service was memorable and the cocktails were the best I’ve ever had. If we ever come back to Tokyo, I don’t think I’d want to stay anywhere else - the views in this hotel is something you don’t easily forget.