Grand Hyatt Tokyo

Spacious rooms. Minimalist wooden design. Functional. Ample access to cable connection to recharge. Nice touch of complimentary snacks and plenty of drinking water, roast tea, and coffee in room. Luxurious bathrooms. Love the wide opening and fully equipped amneties. Very close acess to oedo and hibiya line subway. Hills mall and restaurants Heavenly stay in Roponggi Tokyo

I'm sure this hotel is very convenient if you're in Tokyo for meetings in Roppongi but it is far from a 5 star experience. The rooms are tired and the check in experience feels more like a mid level marriott when compared to other hotels I've stayed at in Tokyo for similar prices (such as the Imperial, New Otani, and Four Seasons). For instance, we had a baby and most hotels that charge 700-1K per night in peak season provide a nice welcome package for the baby and are happy to provide you with any amenities. At the Grand Hyatt they allow you to rent or borrow things I believe? The rooms are tired and several toilet functions were not operable. They offered to move us to a worse room if we wanted a fully operational toilet (flush worked but none of the other functions). Also, if you're looking for any kind of traditional Japanese experience this isn't your place. It felt like 99% of the guests were business travelers from the USA. If their room rate was 30-40% of other 5 star hotels in Tokyo then maybe I would consider staying here.

5 star experience. Great accommodations with excellent staff and service. Great shopping and dining options in the area and conveniently located to various Tokyo metro stations. I highly recommend this property and look forward to my next visit.

Very nice hotel, central location but not chaotic. There are always taxis outside of the entrance door. From my room you could see Mount Fuji on sunny days (pretty special!). Good buffet breakfast. The staff was welcoming and the concierge was very helpful booking for restaurants and drivers.

Excellent hotel in Roppongi. Large rooms for Tokyo standards, always good service, good Club Lounge (although it can’t match the Club Lounge in the Grand Hyatt Hong Kong - why not?). Checking in can be a bit of a line unless you are Club Lounge entitled.