Grand Hyatt Tokyo

Great location, beautiful hotel, excellent customer service. Hotel is adjacent to an upscale mall and within a short walk to the subway station. The two Japanese restaurants had a very good menu and the live jazz bar had an elegant glamorous ambiance. The concierge and breakfast staff went above and beyond most hotels. Special thanks to Keiko the concierge and Ashok and Taiyo at breakfast!

Spent two nights prior to a cruise. Room was very clean and comfortable with great amenities including the best shower pressure I have ever had in a hotel. Impeccable service, great breakfast buffet and convenient to everything Roppongi has to offer.

Wonderful 5 Star hotel located in a great Tokyo neighborhood (Roppongi). The rooms are big, clean and modern. The Grand Club is probably the best in the entire Hyatt system. Subway and shopping right below the hotel. The service is impeccable. Maybe the best hotel in Tokyo.

As a lifetime globalist who has visited 91 countries, spent 5,000 nights in hotels - I have seen it all. NEVER EVER at any hotel anywhere in the world - have I been more frustrated with a hotel concierge. After 30 emails - and explicit instructions … they still cannot get it right. Compared to JW Marriott in Nara, St Regis in Osaka, or Hotel Mitsui in Kyoto… Grand Hyatt in Tokyo just flat out sucks. It takes them a day or two to respond. They have not been helpful at all, zero recommendations, they have asked me the same questions 6 times now… they changed times / days for our guide at the last minute… this is NOT the Japanese way or the Hyatt way. Very disappointed. I am happy to take down/ rewrite the review if the hotel resolves my issues.

Honestly staying here felt like a waste of money. For a 5 star hotel, the rooms are small and the staff were not exactly accommodating. Not what I would expect from a Grand Hyatt in Tokyo. We asked for a different room from the point of check in, they said they didn’t have anything, when I went back down because I was unhappy with the small noisy room practically on the ground floor, they did at least move us to a higher floor, with the same small room. This was a very expensive splurge on what was supposed to be a 5 star, which felt more like 3 star. At least the spa and breakfast are very good.