Keio Plaza Hotel Tokyo

We stayed in a Premier Grand King room for 3 nights. We were treated like royalty from the moment we entered the hotel. The room was spacious and well appointed - and scrupulously clean. High end skin care amenities were restocked every day. Premier Grand rooms are located on the high floors of the hotel and include access to the Club Lounge on the 45th floor. Here, you'll find your included breakfast and evening drinks and appetizers - all of which are included in the price of your room. The choices are varied and in the morning you can get eggs cooked to order. The evening appetizers would pass for a small meal. Try to get a seat along the windows so you can watch the evening's light show on the Government building. The Lounge is also open during the day and has two sections - one with tables for eating, one with sofas and other easy sitting chairs. Note that if you need an earlier start, the Premier Grand breakfast is also offered in two of the main restaurants on the 2nd floor - these have a much larger selection. Our room was quiet and comfortable and looked over the Government Building. The bedding and linens were high quality as was the bed and bathroom fixtures - the shower was heaven. The hotel's location was excellent for us as we walked the Shinjuku, visiting everything from Shibuya Crossing to Kabukicho. Be sure to check out the Keio store near Shinjuku Station. The staff were simply perfect. From bellhops to front desk personnel to those staffing the Lounge and restaurants - they all made our stay magical.

Great location, rooms were spotless and can’t fault the service. What let it down for me was the long lines to get a seat at breakfast after 7am and I wasn’t able to go into the sky bar to have a drink as group had booked it for the evening. Lots of toiletries and accessories in the bathroom and great view

The room is much larger than what you get with most hotels in Shinjuku and accepts reservations for three people in a single room. The beds are comfortable, our bathroom had a shower separate from the bathtub and also a complete set of toiletries. Our room also had a great view of the Tokyo Metropolitan Building and we were lucky to catch the Godzilla projection show on our first night. The staff was very polite and unobtrusive. The hotel is easily accessible from both Narita and Haneda, as the Airport Limousine Bus stops directly at the hotel. The hotel provides a free shuttle to the Disney Parks, and is also very close to the metro - the Tochimae Station is right outside the door, while the West Gate of Shinjuku Station is a very easy straight walk. The location is also great for nearby dining, shopping, and nightlife options. Very pleased with our stay. This was the second time, and will surely return for a third if we ever stay in the Shinjuku area again.

Spacious rooms for Tokyo and very polite staff. We used the in house 7-11 which was very useful. Rooms overlooking the municipal building get a front row seat to the best light show in the city every night! Easy access to the Shinjuku station but it took us a while to work out the best route to the entrance- ask the hotel staff for tips!

Check in service totally disappointed. 1 point from the 5 while compared to Thailand 4 or 5 star hotel brand such as Okura Prestige Bangkok with 5-Star Luxury Japanese Hotel. Here in my opinion was under standard. Ryokan derive I had experienced with, was much better service offered to arrival guest and in-house guest.