Keio Plaza Hotel Tokyo

Had an incredible stay at Keio Plaza Hotel Tokyo for my partner’s birthday! Our room had a stunning view of the government building’s light show—just perfect. The top-floor bar/restaurant had amazing views and delicious food. Staff were polite and friendly. Only downside was the pool being closed, but overall a 5⭐ experience. Would love to visit again!

Pro: Location: Pretty good place to stay since it’s close to shinjuku station and a number of other metro stops Amenities: a little old but obviously well kept Service: very efficient Room size : quite large for Tokyo standards. We were 3 adults sharing a room and it was quite comfortable Bathroom: sizable , again surprising for a Tokyo hotel Con: I wound say is that it’s not very close to shops so area is generally quiet at night Cute trivia: it’s close to the Tokyo metropolitan building , it has a light show projection of Godzilla when I was there Would I stay here again , yes

All was working well, its a bic complex so look for suitable elevator to find your room. Lobby was big and they had many restaurants in hotel. From the upper level of rooms you van enjoy in the evening a lightshow that is in the next buildings wall

We stayed two nights after a snowy adventure in Niigata. We had sent a luggage ahead and when we checked in, the receptionist informed us that the luggage has indeed arrived. So civilized. Do note check out is at 11 am with a little leeway till 11:30 am. Three of us were in a double room in the South Tower. As the rooms at Keio Plaza is not the typical Tokyo hotel room size, it was a very comfortable stay. The extra bed was already made when we checked in with extra towels etc. The room is well appointed. Mini fridge and kettle with tea and coffee. The in-room safe was cleverly concealed in one of the drawers and a small ironing board included in case a bit of ironing is needed. We skipped breakfast at the hotel as we wanted to grab food outside. Although we did enjoy a fantastic Teppanyaki meal at the restaurant on level 7. It was delicious. Staff were uniformly polite and helpful. And if anything, the level of English was very high. So no issue at all. To top it all, guests at Keio Plaza were given an additional 5% discount while shopping at the Keio Department Store down the road by Shinjuku Station. But note not every item qualifies for the discount. We also had a night cap at Aurora on level 45. Beautiful view of the city with the Tokyo Skytree clearly visible in the distance from where we sat. Not cheap but well worth the experience. Will definitely consider the Keio Plaza if we are again in the area.

I suffered bruised ribs from being caught by the lift doors in this hotel. Despite irrefutable evidence from the hotel cameras this hotel showed NO CUSTOMER CARE and accepted no responsibility. They would not even arrange for a doctor to check me over. If this had involved a child instead of an adult the result could well have been fatal.