Mandarin Oriental Tokyo

The hotel is very welcoming. The room very comfortable with good very large bed and wonderful view of Tokyo from the window The service was very efficient and good. Breakfast was excellent in the choices and taste - a real very good high quality place - we will definitely come again

Totally, the experience is pretty good and I always believe Mandarin Oriental's quality. Besides, I would like to take a moment to specifically commend Zhao Weijie at the front desk of the hotel. During my check-in, I shared my love for Mandarin Oriental, and he responded warmly in fluent and familiar Chinese, making the interaction feel personal and welcoming. He also shared with me many of Mandarin Oriental’s philosophies, which left me deeply impressed by his polite and enthusiastic service attitude, as well as his profound understanding of the hotel’s culture and keen insight into guest preferences. Additionally, he personally escorted me to my room and introduced the room’s facilities in detail. During our conversation, I casually mentioned that I hadn’t had much fruit during my time in Japan. To my surprise, he thoughtfully took note of this and later sent a fruit platter to my room. I am truly grateful that Mandarin Oriental Tokyo has such a considerate, engaging, and professional staff member who strikes a perfect balance between enthusiasm and courtesy in delivering exceptional service. Because of the outstanding experience he provided, I will undoubtedly choose Mandarin Oriental again on my next visit to Tokyo.

The stay experience was wonderful and I am truly impressed with the service and offerings. From a series of pillows to choose from to the giant in-room bathtub, I can truly relax and unwind when I return to my room. Not to mention the beautiful city view from my room no matter night or day, it’s always a beautiful sight. I did “gym with a view”, “sauna with a view”, “bath with a view” “dine with a view”, just so nice!

Staying at the Mandarin was something we had been looking forward to for months. It was a wonderful experience during our vacation, everything was great and the food at the restaurants was amazing thank you to all the staff who took care of us! We will definitely come back

This hotel boasts stunning views from its 38th-floor reception, making it a great place to unwind after a long flight. The staff is incredibly warm and welcoming, which is a big plus. Our room was beautifully decorated with a fantastic view of Mount Fuji. While some reviewers have mentioned that the rooms are outdated, we didn’t feel that way. The room was impeccably furnished with thoughtful touches like aromatherapy oil left out each night. The bathroom may be small, but the design is clever, and there’s plenty of storage space in the room. The food was a bit of a disappointment. The breakfast selection is limited, but at least you can order room service breakfast if you prefer. We tried the Sense Chinese restaurant one night, but the food was uninspiring. As a result, we didn’t bother with the Italian restaurant we had reserved. There are better options elsewhere, especially if you have special dietary requirements (like us, we’re Halal). Overall, this is a luxurious hotel with top-notch standards that offer great value for money compared to some newer rivals.