Mandarin Oriental Tokyo

Wonderful Stay at MO, from the moment I arrived, the staff was incredibly welcoming and attentive and every detail of my stay was perfect. The room was spacious, spotless with mountain Fuji view. What stood out the most was the excellent customer service at reception. The staff went above and beyond to accommodate my requests and make me feel at home. I highly recommend this hotel to anyone looking for a perfect getaway. I will definitely be returning for my next visit.

Service: night or day, no matter the service line, perfectly attentive without being obtrusive. Everyone is truly fluent in English or fluent enough (you’d think this is true of major international hotels in Tokyo/Kyoto/Osaka, but you’d be surprised). Facilities: The view is a sight to behold. Obstructed view of Skyline on the Tokyo Tower side and Mt. Fuji. Pictures do not do it justice. There’s some differing opinions on the room. We were in a suite, and I thought it was divine. My brother said his room was dated though. Breakfast - the usual (but well done) hotel buffet, the difference being you can also order off the a la cart menu which is included. And you can order more than one of the a la cart dishes each breakfast. The space does not feel overcrowded (we ate at 830-845). Location: hotel sits above a middle stop of the Giza line. Short walk underground to other lines possible. Underground also to Mitsukoshi Nihonbashi. I love the location. It’s perfect.

We just had an incredible stay at the Mandarin Oriental Tokyo to celebrate our wedding anniversary! We were thrilled to receive a room upgrade with a stunning view of Mount Fuji, which made our stay even more memorable. The level of detail and hospitality truly surpassed our expectations. From the moment we stepped in, the staff from Front Office and concierge greeted us warmly. They helped with our luggage and provided fantastic recommendations for sightseeing and dining. The view from the lobby is absolutely breathtaking, and the fan-shape centerpiece is perfect for photos. We managed to secure the iconic table at the Mandarin Bar for our celebration, where we enjoyed a delightful fusion of Chinese, Western, and French bar snaks, along with cocktails and champagne! The following morning, we indulged in a leisurely late lunch at Signature, where we were blown away by the attentive service. It was truly one of the most enjoyable and relaxing dining experiences we've ever had! A heartfelt thank you to all the staff for making our celebration unforgettable!

It is one of the world's best hotels, without any doubt. It has warm, welcoming, great rooms (soundproof and all with a fantastic view, some even with a view of Mount Fuji), and friendly and helping staff (probably a bit understaffed, though, especially the room service staff). It is always a great experience to be here.

We had a fantastic trip to Tokyo, and this would be our 4th time staying at the Mandarin Oriental. As usual, we were exremly well looked after by the friendly and helpful staff members, who always goes above and beyond to make our stay memorable. Special mention to Weijie who went out of his way to make sure we are well looked after. Can't wait to come back again!