Park Hyatt Tokyo

The Park Hyatt offers a highly crafted experience from walking through the door —past the welcoming presence of a world class bakery (if you go to breakfast bump into the baker they’ll introduce themselves with a little treat that’s straight out the oven) —you get past the bakery and you’re hit with art & sculptures positioned to slow your transit —as you’re guided up to lobby —everyone has their first wow moment seeing the peak lounge (perfect spot to slow it down at night at grab a whiskey or share the experience with cake & cocktails) —you’ll pass by one of the restaurants Kozue (it’s fantastic food & offers a unique subtle introduction to a take on a Japanese breakfast experience or something a bit more western —unlike almost everything else at the park Hyatt Tokyo it’s not a uniquely special) —smooth check in experience & you’ll have access to the concierge here when needed (uncharacteristically reactionary compared to normal ethos seen throughout the Hyatt of proactive anticipation, although helpful throughout) —you continue through the hotel to your room where the room will greet you every time you open the door (fantastic use of modernisation —showcasing a fantastic view that always get a wow. (The room itself is designed to be a perfect experience— the minibar felt there to be used (not just your usual cash grab) —combine that with statement piece tv (running some of the best software I’ve seen from hotel; perfect for adding even more ambience very easy to connect to with personal devices works great to cast a fireplace to the tv) —you’re encouraged to explore the room with hidden prompts to try out the bath tub or spend time in an iconic Komono. My final wow moment of stay was visiting the New York bar on the 45th floor —the energy stepping off elevators is harshly juxtaposed to the calm ambiences found everywhere else in the Park Hyatt —definitely a wow moment accidentally stumbling into this little gem —such a unique Jazz experience & has the vibes of a New Year’s Eve party every night.

One of the best big city hotels I have ever stayed in. Great staff, service, views , and wonderful room. Stay here if you can!

Compared to my stay at PH Kyoto last year, PH Tokyo felt like a step down. On arrival I was not escorted to reception, only taken to the elevator and pointed on a map where to go. Signage was not clear on how to get to reception. This was especially insulting since on my departure I saw several guests being personally escorted to reception. I guess they were more important than me. At check-in I had to wait an extended period and was only offered a bottle of water. PHK walked me to reception and then offered me a selection of drinks and small snack while I waited for them to check me in. In my room I was only given a bottle of sake for my golbalist status. All of my other higher end Hyatts provided me a nice selection of fruit and/or desserts. Also, since I do not drink alone, I never drank the sake. I would have expected the fact that I was the only guest on my reservation that this would have been taken into consideration. Turn-down service was also just simply a bottle of water next to the bed, some tea bags set out, and the ice filled. Once again, as I was alone I did not need any ice. PHK laid out slippers and my yukata on the bed with a small treat along with water. I did not bother with turn-down service after the first night. The yukata in my room was also not great quality. I had to pull it apart like it was pressed folded and it ended up being very wrinkled. A second one was not much better. Breakfast my first morning had a long wait with what seemed to be an issue of understaffing as there were plenty of open tables that could be seen while waiting and the staff were going back and forth in a disorganized manner, only sometimes seating guests. After being seated, I ordered the eggs Benedict. It came out with the eggs being almost hard-boiled. I flagged down a server and asked that it be remade since the eggs were overcooked. It came back out almost exactly the same. I ended up pushing the eggs to the side and eating the muffin and ham only. No one asked if they came out correctly that time. I ended up skipping breakfast the next two mornings due to early appointments and I could not afford to wait to be seated and the egg situation turned me off. PHK seemed to be even busier at breakfast and sat me immediately. The shuttle situation was also not ideal as the pickup point was not clear online and was difficult to find in the complex Shinjuku station. I ended up taking a taxi after giving up. Then when I used it during my stay it turned out to be on a side street with no obvious signage and no cover. It also did not operate before 9 or after 9 so in many cases I ended up taking a taxi or walking to the station. The spa situation was also awkward as you must take one elevator down and walk through reception to get to another elevator. I did not want to walk in my robe in a busy area and ended up not using the spa during my stay. On check-out I was not asked if I needed a taxi to the airport, I had to request this myself. It was also not offered to have my luggage taken to the taxi like I saw for some other guests. I informed that I ate one jar of gummy bears in my room when asked, but my bill afterward showed two items were charged on multiple days. I assume this was due to not being asked if the charge already showing from my first night was the same and assumed I consumed two jars. I did not realize this until I was on my way to the airport and did not bother to get it corrected due to the small amount. Overall, my stay was a disappointment compared to my previous stay at PHK and was a poor value for my points. In the future, I will be staying at one of the other Hyatt properties in Ginza.

The Park Hyatt Tokyo defines genuine and heartfelt luxury hospitality of the most special kind. Every single person we encountered was helpful, friendly and professional and made us feel so welcome. Every single food outlet is incredible (we had multiple meals at each and everyone of them). The special dining events at Girandole and Kozue will always be remembered for their culinary excellence and service. Housekeeping is immaculate. Front desk, valet, bell, concierge team, the spa, and the gym are all incredible. We spend the whole year in luxury hotels and the PH Tokyo is in our all-time top 3. Our two-week stay flew by. We are very much looking forward to a much longer stay soon. Thank you everyone for making every second of our stay special. There is something unique about this place and we will always come back.

Amazing experience. Stunning room, exceptional service, iconic New York Bar and tremendous food. Service was over the top outstanding.