The Ritz-Carlton, Tokyo

The stay at Ritz Tokyo was beyond my expectations. The hotel is very nice, clean, modern, sophisticated. The staff in the hotel are beyond helpful and welcoming. I interacted with the following hotel personnel and found them to go beyond their duties: Nagomi Miura, Leanet, HSUPR Andrea, and Johnny at Club Concierge. Thank you all for a wonderful stay in Tokyo. I am coming back to this hotel because of the staff.

Absolutely luxurious and lovely dining area for drinks or simply coffee. Located in the tourist area of Roppongi it also surrounded by restaurants and museums. The Catholic Church, only one block away has services in English and is attended by many worshippers Saturday evening and Sunday mornings. Fortunately it’s near the metro and the airport bus serves there. Word of caution: though nightlife is rather safe in the area you might get bothered by African solicitors who are insistent and a nuisance.

I stay over 100 nights traveling each year. Not surprisingly, I also try to find some new hotels to add to my favorite list. Each year I secretly rank my highlight hotel stays. However, as long as I visit RC Tokyo, the top place on my list remains stubbornly unbeaten. Natsume Takahashi and the Club lounge team (Hoshino, Charles, Nagomi) delivered another memorable experience. With a personal touch as always, my 2-year old daughter was so happy every day. Emiko Takabayashi recognized us at elevator bay and shared her love seeing my daughter growing so fast. Rina at the Heritage by Kei restaurant went above and beyond helping my parents with luggage’s on their way in, while of course ensuring us enjoying the meal. A hotel itself gets dated as human gets aged. It may get remodeled every now and then. But RC Tokyo’s soul of hospitality doesn’t fade away. It’s the only place I call home away from home.

nice hotel, great location, wonderful staff. Needs updating to the rooms but overall a great spot to be in Tokyo which is why I would put this at 4.5 and not 5 stars. I travel to tokyo a few times a year and have stayed in various parts of the city. I would recommend this location for a first time traveler to Tokyo given the proximity to sights, transit, and the overall service with the Ritz brand.

Absolutely brilliant Hotel with great customer service. The food in the restaurant was slightly disappointing as there were 30 of us for a meal. It was a bit too much à la carte for my liking. The room was incredible and the Hotel itself was brilliant Summary Room 10/10 Customer Service 9/10 Food 7/10 Overall Customer Satisfaction 9/10