Royal Park Hotel The Shiodome, Tokyo

This was my third stay at the Royal Park over the past 12-months. While I enjoyed my first two stays, unfortunately my most recent stay was disappointing. I had emailed in advance asking for a specific room. I was told that due to renovations on that floor they would be unable to accommodate me which I totally understand. But they said they’d try to still put me on a higher floor which they did not end up doing. The biggest issue was finding some dirty underwear and socks in the drawers of my room after checking in. I’m assuming it was left by the previous occupant and missed by housekeeping. I called the front desk and got someone to remove them, but it was not a great way to begin my stay in Tokyo.

I recently stayed at this four-star hotel, expecting the level of service to match its rating. Unfortunately, I was met with shockingly poor treatment that left me frustrated and disappointed. I had an early flight and requested a takeaway breakfast—a reasonable request that countless hotels, even lower-rated ones, can easily fulfill. Instead, the staff outright dismissed my need, suggesting I “go outside and buy a sandwich if I wanted something to eat before my departure". This was beyond unacceptable, especially not at this supposed “luxury” level. I would not recommend staying here to anyone who values even a basic level of service and professionalism. This experience has definitely left a bad impression, and I won’t be returning.

Hotel is in a great location right next to a Train station and walking distance to all the shops /restaurants in Ginza. The bed was comfortable and the room was clean but the rooms were small and in need of refurbishment. Breakfast was average at best.

Stayed here 4 nights in one of their concepts rooms, which was around 340€ per night. First the pros: - The location with several underground and Jr lines minutes away, in an area with shops, restaurants… - on the 26th floor there are facilities to do your laundry, but also a microwave, vending machines… - The Japanese breakfast they offer during the weekends was lovely. Cons: - My hotel room was outdated and needing an uplift asap. - The cleaning… omg! When I arrived Under the tv set there were 2 boxes from previous guests and stayed there for 2 days, from that you can imagine the standard. - I got mixed information from the reception regarding the forwarding of my luggage to the Royal Park Haneda Airport hotel. I was leaving on a Tuesday and first they told me to leave my luggage on Monday before 3:00 pm. Then on Sunday I go to check the time and they tell me I should have sent my luggage on that day, just to be sure. As my plane is leaving Wednesday early morning I didn’t want to chance it and finally took a taxi on Tuesday with all my luggage. - The buffet breakfast was average to say the least.

All the flights from delhi are early. We asked the hotel for early checking they denied even we want to pay. There was a lady who was rude. Other receptionist want to help but because of the head manager we didnt got the room. We were travelling for leisure abd we had kids.