Royal Park Hotel The Shiodome, Tokyo

Check-in was friendly and efficient. The room was a disappointment - small, although efficiently designed, but with aging decor. The 'plastic' bath and shower walls did not exude '4 star' quality. Most of the staff were friendly and responsive to our few requests. There are three or four washer/dryers (free), three ice machines and three or four vending machines (snacks, juice and beer) on level 26. The gym is tiny, poorly equipped and stuck away on B2. Reception is on Level 24, which means two lifts journeys are required to reach ground floor. A slight annoyance. We visited the bar one evening, but we were the only patrons, so that was an unsatisfying experience. We then attempted to eat in the dining room, only to be advised that it was fully booked. My partner was skeptical of this and was incredulous to see that the dining room was almost empty. The slick website for this hotel is a fantasy of what is offered in reality. We stayed 4 nights - if the booking had ben for longer we would have relocated. There are other hotels nearby, some in the same price bracket, and others substantially more expensive. Breakfast was the highlight - an extensive buffet, and table service for four cooked 'set' breakfast items. And with views to Mt Fuji - the weather was bright and sunny for our stay - it was a pleasant way to start the day. Close to Tokyo Tower, and conveniently situated near the junction of a few metro and JR East railways, the location is excellent. Just avoid peak hour on the metro if you're a tourist. Nearby is 'Little Italy'. so that was a surprise and opened up a few interesting dining options. Overall, it was a disappointing experience, not to be repeated.

I usually stay at another hotel nearby our Tokyo office but had to stayed here as the other hotel was full. The hotel was sparkling clean and everything working as it should be. The staff was very helpful with a cheerful smile, greeting us whenever we walked past them. It made me felt that I was right to choose this hotel for this stay. The room is of a good size and in some rooms, it offered a nice view of the bridges as well as the iconic Tokyo Tower. The climate control was easy to adjust and the beds were comfortable. The breakfast area could be busy during peak hours and I unfortunately had my drinks over my shirt when someone knocked onto me in the tight spaces. The food was the same everyday though it was nice. There were also other options of breakfast venues available catering to vegetarians and traditional Japanese. The hotel was nearby to a train station as well as several restaurants and convenience stores. It is also about a 10-minute walk to Ginza. A very good hotel at a good location indeed, I will choose this hotel again if our usual hotel nearby our office is full.

This was my third stay at the Royal Park over the past 12-months. While I enjoyed my first two stays, unfortunately my most recent stay was disappointing. I had emailed in advance asking for a specific room. I was told that due to renovations on that floor they would be unable to accommodate me which I totally understand. But they said they’d try to still put me on a higher floor which they did not end up doing. The biggest issue was finding some dirty underwear and socks in the drawers of my room after checking in. I’m assuming it was left by the previous occupant and missed by housekeeping. I called the front desk and got someone to remove them, but it was not a great way to begin my stay in Tokyo.

I recently stayed at this four-star hotel, expecting the level of service to match its rating. Unfortunately, I was met with shockingly poor treatment that left me frustrated and disappointed. I had an early flight and requested a takeaway breakfast—a reasonable request that countless hotels, even lower-rated ones, can easily fulfill. Instead, the staff outright dismissed my need, suggesting I “go outside and buy a sandwich if I wanted something to eat before my departure". This was beyond unacceptable, especially not at this supposed “luxury” level. I would not recommend staying here to anyone who values even a basic level of service and professionalism. This experience has definitely left a bad impression, and I won’t be returning.

Hotel is in a great location right next to a Train station and walking distance to all the shops /restaurants in Ginza. The bed was comfortable and the room was clean but the rooms were small and in need of refurbishment. Breakfast was average at best.