Shangri-La Tokyo

All met my expectations especially room space and floor plan, on a three nights business travel in Tokyo, no doubt the most conveniently located hotel nearby the landmark Tokyo Station came in as the first choice. Nevertheless the imperial garden room view was not that impressive but unobtrusively overlooking the rail tracks of the stations as many newly erected skyscrapers been partially blocking the view to the imperial palace. I am sure there is keen competition among the best Hotels nearby and looking forward to the Hotel can provide more complimentary or value for money amenities and services.

This trip was actually in December 2023, but I neglected to leave a review here and wanted to quickly recount that the hospitality and amenities we enjoyed at the Shangri-La were absolutely outstanding. I confess I no longer recall the name of the woman who greeted us daily in the Horizon Club and made sure that our every need was met, but she was a wonderful and sophisticated host who truly understands how to exceed expectations. The Shangri-La's location is not the most picturesque as it is a very busy and commercial business district (although the proximity to Tokyo Station and the Ginza was very convenient) but even so, I'd probably stay there again simply because the hotel was so fabulous.

Good location next to Tokyo station Good sized room with a really comfortable bed Breakfast was very good and had variety ( Chinese. Japanese, western, healthier options) Did not get a chance to go to the lounge but it looked really nice on my checkout out day as it was the weekend brunch

My wife and I stayed for 4 nights recently for a wonderful adult getaway to Tokyo, sans kids. The hotel far surpassed our expectations. We booked because of a competitive price and central location, but after arriving we discovered so many wonderful things about this property. We certainly hope yo return to this hotel and make it “our place” in Tokyo. Here’s what we liked: - Service. Hands-down, some of the best hospitality we’ve had anywhere. You’d be hard-pressed to find a better “can-do” team anywhere in Tokyo. The breakfast team in the main restaurant deserves a special shout-out, especially to Elena, who made each morning special. The front door team is also pretty special - it’s always a genuine welcome, with a scramble to help you with the door or elevator. - Location. We really liked staying adjacent to Tokyo Station, given how convenient it is to get anywhere in Tokyo very quickly. In addition to the trains at the station, the majority of the city’s subway lines are within a couple blocks or 5 min walk of the hotel, which opens up so many options. We also loved all the food and shops at the station, including the Daimaru department store and its amazing food hall. The east, or Marunouchi, side of the station - where the hotel is located - is more vibrant and has more shops and food than the other side of the station. - The Room. We were upgraded to a Premier Room, which was a very spacious and comfortable corner room on the 31st floor with windows looking west over the station toward the Imperial Palace and also north, up the train tracks. We could also see the Tokyo Skytree from the room. Even the bathroom had a large window above the tub. The room was comfortable and timelessly stylish. We were a little concerned that the hotel would feel dated, but were pleasantly surprised that, despite all of the chandeliers, it’s a very classy feel and not overly dated. - Breakfast. This was a highlight of each day. Some open have complained that the buffet is too limited, but I think those people are missing the point. The buffet here is not the main event; rather, it is a nice accompaniment to a fairly comprehensive a la carte menu - you order a main dish, then go to the buffet to add fruit, yoghurt, congee, pastries and other items that our like to add to your breakfast. We really enjoyed several items on the menu, including the Japanese breakfast, several of the Benedict’s, and of course the star, the soft and fluffy ricotta soufflé pancakes, which we ordered 2 days in a row. Again, a major shout-out to Elena for making breakfast (and our stay) a really wonderful experience. We hope to be back soon!

We’d booked the Shangri-La Tokyo in advance ( 3 Imperial Garden View Deluxe ) and all was going well . I and my partner arrived on 28 Dec and we stayed until the morning of 1st Jan 2025 as we had to catch an early flight . All the staffs at breakfast were amazing this time and they’ve the breakfast room to the Italian restaurant which was a wise move as they are seats instead of sofas . Staffs at the Japanese restaurant we had NY’s eve dinner at were also amazing . Upon checking in I gave ¥80,000 in cash as incidental charges and my sister had put her credit card on the system to cover ALL our expenses for ALL 3 rooms because it was her NY treats to all the family . On 1st Jan I’d ordered breakfast for in room dining at 6.30 and the woman who delivered it told me she remembers me as I had stayed at Shangri- La Tokyo many times prior and sometimes in the Horizon Club and my sister is their Jade member . 30 mins pass and I heard someone was knocking on my door so I opened the door and found a man in front of it . I have no idea who he is but he was demanding my credit card saying the ¥80,000 deposit in cash I had put down was sufficient enough to cover the breakfast this morning . I told him I would settle everything at check out but he insisted I gave him my credit card RIGHT NOW . So this happened at around 7.20 , car was coming to pick me up for airport at 7.40 . Stupidly I gave him my credit card and ¥ 80,000 yen was swiftly taken out of it . I did not get ANY phone call from front desk or anyone to inform me that this man was coming to take my credit card so I called the front desk ( Sheila - who I might add should not be in the servicing industry ) told me I had gone over budget and needed the payment NOW so I said why didn’t you just call me and ask me NICELY instead of sending a complete stranger to my bedroom and demanded my credit card . She said my sister had said she would only pay for 2 rooms which I told her was a LIE . The lying I did not mind but to send someone to a guest room to take their credit card WITHOUT informing them is just so dangerous and rude . I told her what do you think I would do ? Jump off a 33rd floor window to escape a ¥20,000 + payment ? Also I tipped all the staffs from the concierge to the restaurant staffs every single day . I know it’s not customary in Japan but it’s NY and little gifts I think are appreciated. So I demanded the return of my credit card immediately because it’s strange practice to not wait for the guest to check out / show them the bills etc Pook checking out and hey we were checking out at 7.40 AM . You can sell our room and we had paid for the night of 27tg Dec so we could go straight to our room on the morning of 28th Dec as our flight arrived at 6.55 AM . I would advice front desk staffs esp Sheila to KNOW THE VALUE of your RETURNING GUESTS and don’t treat them like they are criminals . Why didn’t she just simply call me ? She ruined the New Year Day’s sunrise for us . No communication skill whatsoever. Also the window seals of the room were leaking from Condensation very badly so Shangri-La - why don’t you fix that first before assuming that we would run off without paying for that ¥20,000 + breakfast . 5 stars for the stay . 0 star for Sheila at front desk . ( I don’t blame the man who came to take credit card from my room because he was under HER ORDER .)