The Strings by InterContinental Tokyo

I am IHG ambassador member. We stay at this hotel 3 nights. The front desk didn’t update my room type. I’ve reserved the room by bongo night. I think the staff didn’t help me redeem the reward. I am very angry. The staff don’t help to solve the problems.

It is one of the good hotels with name recognition as it is Intercontinental after all. PROS: Location is great. Just next to Shinagawa JR station Nespresso coffee machine Ironing board is equipped.  There is a seven-eleven on the ground floor of the building. ATM is available in the 7-eleven. There is a LAWSON in another building that is just across from the hotel.  Sofa is nice in the room CONS: Breakfast isn't included but is it standard in Tokyo ?  Lobby area is rather small. Bathroom is small and I have to say that the bathroom has room for improvement.  Room that I stayed is rather small. Amenities are ok If you are a coffee lover, you can try Blue Bottle Coffee in Shinagawa station. Although there is one Starbucks coffee in Shinagawa Station, Blue Bottle is also famous. We went to a massage place that is close to the hotel.  Shinagwa might be still a developing area but there are so many options. I love the area. We took a cab to get to Asakusa from hotel, It took about 30 minutes.

I had an exceptional stay at the Intercontinental The Strings Tokyo! The manager, Akari, was truly amazing and went above and beyond to ensure everything was perfect. The entire team was incredibly polite and helpful, making my experience all the more enjoyable. The breakfast was excellent, offering a great variety and quality. The cleanliness of the hotel was impeccable, and the location couldn't have been more convenient, especially for someone like me who relied on the Shinkansen trains frequently during my stay. The room size was fantastic for Tokyo standards—spacious and comfortable—and the premium room I stayed in offered what I believe was the best view. I would highly recommend this hotel to anyone visiting Tokyo!

stayed recently for a solo trip and this was a five star experience through and through. great location near shinagawa station, spacious and comfortable room, and amazing staff. special mention to the housekeeping team for their professional, meticulous attention to detail!

Great hotel. Responsive, kind and authentic staff. Breakfast consists of a carefully curated selection that has something for everyone. Bathrooms are superbly functional and well-designed, as expected in Tokyo. Hotel is quiet and relaxed, yet situated in one of the most convenient spots in Tokyo. Enjoying our stay.