The Tokyo Station Hotel

We absolutely loved this hotel. The location is great, the rooms are very comfortable and big by Tokyo standards, and the breakfasts were amazing. The hospitality was also wonderful. We would definitely stay there again. (Tripadvisor will not accept this as a review unless it has 200 characters, which seems silly, but here's an extra sentence to reach that requirement.)

We stayed from 25 October through 2 November 2024. This hotel is excellent - no exaggeration. This was an 8 night stay with business colleagues due to meetings in Tokyo. The service is the best either of us have ever had at any hotel in our careers. The employees are engaged to help guests wherever and however they can help. They are knowledgeable about all aspects of the hotel, restaurants, and all other services in the Tokyo area, including (not surprisingly) the Tokyo train and metro systems. During our stay, we ate at the Lobby Lounge and had some meetings - always excellent service and food quality. We also ate at the Italian, French and Japanese restaurants in the hotel building - all excellent. The rooms were clean and well stocked. Whenever we had questions, the concierge (who is excellent) and other employees were always ready to help. We highly recommend this hotel in all service categories - truly 5 STARS! Thank you Tokyo Station Hotel team and staff.

Hotel provided excellent service and the Canton Swift restaurant was terrific. The hotel is centrally located and easy walking to the Ginza and Dimaru. Staff were extremely helpful and even escorted us to our train to Osaka. Rooms were spacious and spotlessly clean.

Amazingly accommodating staff. All of the service was top of the line. It's easy to see why it has won awards for best small boutique hotel. The rooms are impeccable and they come with lots of thoughtful extras. Comfortable bed, great rain shower and bathroom amenities/equipment. Highly recommend!

We were fortunate to stay here twice - book-ending a 10 day vacation in Japan. The hotel has an extraordinarily privileged location, situated above Tokyo Station - despite which we never heard a sound in our maisonette. The staff are beautifully dressed and presented, and display a level of service far superior to many we have experienced in so-called “higher class” hotels. This level of care, plus the attention to detail in the beautifully presented maisonettes and in the serving areas such as The Atrium, marks the Tokyo Station as exhibiting a level of superlative care and service unique for its class. It is worth every yen you spend.