The Tokyo Station Hotel

Great service, great location and great breakfast. We stayed at TSH for 5 nights and loved where we were located (North part of hotel and extremely close to Marounchi North train exit area) which had its own lift where we could come and go in peace and not see anyone. rooms were very well sized and bed/pillows were extremely comfortable. Service was great as we arrived via train and a staff member came to collect us. Overall a seamless experience. Highly recommend if you are travelling to Japan for the first time and want a seamless and stressful experience holiday! Thank you TSH for such a pleasant holiday. We really enjoyed our stay and will be back again hopefully next year!

Location, food, service and ambiance were top notch. The hotel though is like a maze! Got lost finding the elevator and think I got my 1000 steps prior to breakfast on day one! But once you get the hang of it, it’s great! Easy access to transportation, shopping. Love their bathrooms. Would definitely recommend!

This hotel was absolutely on point everything about it was spectacular from the rooms to the service to the amenities to the location. You could not ask for a better place. Since I was only gonna be in town for two days, I wanted something where I could get in and out of Tokyo quickly without having to transfer trains so something near Tokyo station was going to be needed. The rooms were just amazing the bathrooms and the toilets if you know what I mean. We were near a lot of restaurants and shops so never really had to go very far. It was a great two days. Wish I could have stayed longer. Only issue I had was the location once I got off the narrator Express it would be nice to have signage that points to it. My Google maps app kept on taking me somewhere, but it did not recognize that I was on the basement level that I need to get to the street level.

We absolutely loved this hotel. The location is great, the rooms are very comfortable and big by Tokyo standards, and the breakfasts were amazing. The hospitality was also wonderful. We would definitely stay there again. (Tripadvisor will not accept this as a review unless it has 200 characters, which seems silly, but here's an extra sentence to reach that requirement.)

We stayed from 25 October through 2 November 2024. This hotel is excellent - no exaggeration. This was an 8 night stay with business colleagues due to meetings in Tokyo. The service is the best either of us have ever had at any hotel in our careers. The employees are engaged to help guests wherever and however they can help. They are knowledgeable about all aspects of the hotel, restaurants, and all other services in the Tokyo area, including (not surprisingly) the Tokyo train and metro systems. During our stay, we ate at the Lobby Lounge and had some meetings - always excellent service and food quality. We also ate at the Italian, French and Japanese restaurants in the hotel building - all excellent. The rooms were clean and well stocked. Whenever we had questions, the concierge (who is excellent) and other employees were always ready to help. We highly recommend this hotel in all service categories - truly 5 STARS! Thank you Tokyo Station Hotel team and staff.