The Ritz-Carlton, Toronto

We had a wonderful trip to Toronto, and our stay at The Ritz-Carlton was truly fantastic! From the moment we arrived, we felt welcomed and appreciated. The entire team went above and beyond to make our visit special. A special shout-out to Maya, the Concierge, who was outstanding. She helped us plan our daily trips and gave us excellent restaurant recommendations. We asked for three dinners—Middle Eastern/Eastern Mediterranean, Spanish Tapas, and Japanese—and each choice was perfect! Thank you to the entire Ritz-Carlton Toronto team for such warm hospitality. We can’t wait to return!

Hotel is well located within easy reach of all main areas and rooms are clean, comfortable on spacious. Downside is the hotel seems to host a lot of events/ high profile guests. Baseball teams were staying during our stay and literally took over the hotel - reception turned into the players lounge and staff very distracted. Taxis couldn’t pick up due to coaches - staffs attention to the teams meant other paying guests received a poor service. Concierge is poor, we asked for advice for dinner options and were given 2 names, we walked to both to find they are reservation only and couldn’t get a table - would have expected the concierge to know this and warn us or or perhaps even offer to reserve? Overall an average experience which would have been good if not for the “more important” guests taking away the staffs time and attention.

We chose the Ritz-Carlton for our first night in Toronto after disembarking from a cruise. The hotel kindly stored our luggage while we traveled to Ottawa and Montreal, and on our return everything was perfectly taken care of. We stayed another night before flying home, and both visits were a pleasure. Service was flawless—from the attentive bellmen and concierge, who made every effort for a guest with reduced mobility, to the caring housekeeping team. Even when the restaurant had already closed, they welcomed us in and served excellent lobster pasta. A memorable experience that confirms the Ritz-Carlton’s reputation. And never forget: What you call into the forest is what echoes back.

Nicely located in downtown - near Rogers Center, Scotiabank Arena, CN Tower and Waterfront. Lots of restaurants in walking distance. Easy access to the Path (indoor walking path with runs for miles downtown). Shampoo, conditioner, shower gel, body lotion, mouthwash, makeup, removers, comb, shower, cap, cotton swabs, hairdryer, room, (finally a hotel that has a decent amount of towel bars in the bathroom). Safe, robe, slippers, coffee maker, iron and board. 2 peloton bikes, 1 recumbent bike, 2 ellipticals, 4 treadmills, technogym weight machines. Pool approximately 10 yards long. Some corridor and room to room noise; minimal noise from the street.

I would definitely not recommend this property but then again a lot of the Ritz Carlton‘s as we all know tend to put their nose up. There are corporate hotels and there’s corporate hotels. This one is the most corporate property I’ve ever been to. They’re actually 130% by the book exceed 100% mark zero exceptions This one definitely if you have an issue with the property the room or anything my suggestion is you go and you talk with a supervisoror any or duty manager do not try to do it by email definitely don’t phone them. They don’t respond whatsoever only in person and then you can get your issue resolved, but they do make a lot of false promises. Your status means very little it’s more what rate you paid for the room. I will not be returning