The Ritz-Carlton, Toronto

All the typical Ritz Carlton service with just a little extra personal attention made our stay exceptional. We arrived at 11:30 AM on a Tuesday and our Club Lounge level room was ready for us. The valet who received our car greeted us by name each time we saw him until the moment we departed the hotel. I approached the front desk about 12 hours after checking in and I was greeted by name by an employee whom I had yet to meet. We booked a room on the Club Lounge level and the retreat was wonderful. Beautiful bar, convenient coffee, and food served four times a day. Sparkling wine was available at three locations inside the lounge. Breakfast was our favorite meal there. All items were fresh and delicious. If you book a Club Lounge level room the Lounge attendants are your personal concierges. They booked the hotel car service for us once and Paul at the porte-cochère was fantastic and interesting. In fact, he read the room twice after our first ride and insisted on driving us to our subsequent destinations - both times when it was raining. We enjoyed afternoon tea service in Epoch and the value was incredible. We’ve paid 2x in other hotels for far less quantity, quality, and service. When checking in, don’t forget to let them escort you to the room for a brief orientation. Also, you can schedule your turndown service through the app, which is nice. The previous comments about elevator noise are difficult to reconcile. Our room was not near an elevator, but the construction of the hotel is robust and the decor is rich and soft. All noises in the hallways and elevator lobbies seem to be muted nicely. We did wait a few times for an elevator, but another guest who was also waiting with us cautioned me that she had just come from the St. Regis where three elevators were out. This calm oasis in the middle of bustling Toronto will make your visit to this great city a happy success!

My experience at the hotel was excellent, especially the hammam and sauna, which I really enjoyed. It was more than just a hotel. However, the lady at the front desk was a bit distant. Other than that,,,everything was wonderful thank you so much

We spent the weekend at The Ritz-Carlton, Toronto to celebrate my birthday, and it couldn’t have been more perfect. From the warm hospitality to the thoughtful experiences throughout our stay, everything was top-notch! And being a dog-friendly hotel was a huge bonus to bring our furbaby Charles! We stayed in a beautiful corner suite with incredible CN Tower and lake views, with a perfectly curated weekend itinerary by Raveena (huge shoutout to Raveena). We started with a lovely afternoon tea at EPOCH, then got a private tour of Canada’s only hotel-based cheese cave at TOCA, followed by a behind-the-scenes Chef’s Table dinner and an impromptu cooking class. Such a unique and memorable experience and highly recommend! The next day we had breakfast in bed, relaxed with a couple’s spa treatment at Spa myBlend that was very rejuvenating. Then took part in a really fun cocktail-making class back at EPOCH, followed by dinner on the terrace which had such a great vibe. On our last morning, we had breakfast at the Club Lounge on the 20th floor (def worth the upgrade to Club Lounge since they have 5 meal presentations daily and complementary usage of the Club Car along with other perks), and then headed out on a sailboat ride with amazing skyline views and a picnic on board. After returning, we had some delicious light bites at LANO before checking out. A huge thank you to the team for making this such a special weekend. We were so impressed not only by the suite and views, but by how genuinely kind and attentive everyone was. Special thanks to Raveena for planning such a perfect weekend, Chef Alessandro and Zaki from TOCA, Alexis and Jerico from EPOCH, and Patricia from LANO. You all made our stay truly unforgettable. Highly recommend this hotel for any special occasion in the city!

Having stayed at numerous five star properties around the world I had high expecations for the Ritz Carlton Toronto especially after the great booking experience I had over the phone months in advance. The booking agent proactively asked for for any special requests and made sure to recount them at the end of our call. Unfortunately our actual experience fell short in several key areas. We had three requests; a higher floor, away from the elevators and a late check out which as part of my Marriott Bonvoy membership is most times granted. Sadly, not one of them were. Depsite requesting a room away from the elevators months in advance we were placed directly next to them. The contant sound of doors chiming and people coming and going at all hours was less than ideal. (As a side note, there were for the entire 4 days we visited only 2 elevators functioning and at times only 1 which meant for long waits and full cabins.) As the easiest of three requests, I thought at very least this one would be accomodated. We were also placed on a low floor with no late checkout (not even an hour). I did on numerous occasions visit the front desk to see if we could be moved but each time was told that the hotel was at capacity and nothing could be done. Overall the experience felt more aligned with a nice four star Hotel. The service while polite, lacked the extra attentiveness and polish one typically associates with a true five start experience. It also made us wonder if staying under a corporate rate influeced the level of service and willingness to accodate we received. Which, if true, is disapointing and counter to what the Ritz Carlton brand stands for. The rooms were nice and room service was completed daily however, the extras like turndown service was hit and miss and at times did not feel like anyone had even been in. These are just some of the services that in my opinion justify a five-star rating. We have stayed at 4-star Hyatt properties that were just as nice. My point being...if you are looking for a 5 Star Wow experience....this may not be it. If you know, you know.

Unfortunately, while I was saying with you, I had an unfurtuate encounter with a player from the Panthers. I was in the elevator when I recived an unsuspecting elbow. I'll be taking this public if I don't get a response which will be a be big headache for your PR team.