The Ritz-Carlton, Toronto

I had the pleasure of dining at LANO on January 2, 2025. Robyn, Isaiah and Harsh provided excellent customer service to us. Robyn was a spectacular server. She provided thorough descriptions of the food and drink options so we could make an informed choice. Isaiah recommended a delightful parfait and told us all about the preparation of the dish. I brought my Mom for her birthday before a show and Robyn, Isaiah and Harsh surpassed my expectations.

Staff, room and facilities were a 5/5. Customer experience and awareness of the events happening in the vicinity 1/5. Knew right away there was going to be an issue when the room started to vibrate from low-frequency bass. Initially thought it was coming from inside the hotel (reception hall) until I clued in it was emanating from across the street. Returned from a Raptors game and the bass was non-stop, disturbing and nauseating. A 5-star hotel should be aware of the scheduled events from across the street (especially if the venue is called The Metro Toronto Convention Centre) and therefore assign all guests, if possible. on the opposite side of the hotel (or at the minimum not directly facing the MTCC). However, what annoyed me the most was the non-response to the email sent about the situation. Furthermore, my ‘eloquently written’ response to the Ritz-Toronto satisfaction survey also went, “surprisingly”, unanswered (I suppose it was a classic case of ‘sweeping it under the rug’). A sincere apology by email would have sufficed but not responding, twice, is unacceptable. I would expect poor customer focus/experience from a road side Bates Motel in the middle of nowhere on Route 66 but not from the Ritz Carlton. Ironically I’ll have their attention once ‘Submit Review’ is clicked on. Overall, the experience has soured us from staying at this hotel in the future. Suggestion to all..ask for a room away from the MTCC.

My wife, my 2 children and I stayed @ The Ritz-Carlton in Toronto for 2 nights (weekend) in late August 2024. We took the train; the station was walking distance to the hotel. Check-in was ok. There were lobby renovations ongoing. We were hungry so we all went to the hotel restaurant and shared a pizza based on a recommendation from the front desk staff. The pizza and drinks were good. We chose to stay in a one bedroom king suite with a sofa bed. The rooms were beautiful, especially the bathroom. The beds were comfortable. For breakfast, to get out (in lieu of the hotel restaurant), we walked next door to the diner. The night before, upon checking in, the gentlemen who was assisting us told us to come back in the morning for the kids scavenger hunt. So, that's exactly what we did after breakfast. The kids liked the short hunt, collected stamps in the process, and even got a small prize/gift after completing it. This was a nice touch. We went for a swim next. The pool was beautiful, absolutely no issues with the spa area. Plenty of towels, water, and space to sit/lay. We went to the afternoon Blue Jays game afterwards (walking distance). After dinner, we came back to the hotel to relax. Every time we came in and out of the hotel, the staff members were smiling and courteous. The next day, as we briefly toured the city, we left our luggage in storage. Dropping the suitcases off and picking them up was easy. The Ritz-Carlton is expensive, but worth it.

Wow! Stayed at this property for 2 nights during a week-long visit to the Toronto area. The entire staff could not have been more friendly and helpful - and really made our stay extra special. Prior to our visit, Dabby in guest relations was able to arrange for two kids club experiences for us (even though one was out of season) and then she was kind enough to greet us upon arrival. Our room was spotless and of high standard. Emma in the club lounge was so kind to our child during their scavenger hunt. Brian at the bell desk was so kind. The pastry chef was fabulous. The breakfast was amazing. Would return in a heartbeat. Hotel is located perfectly within walking distance to many Toronto attractions and neighborhoods.

I can’t say enough about the incredible experience we had at The Ritz-Carlton Toronto for my friend’s bachelorette weekend. From the moment we arrived, the service was exceptional, but it was the Guest Services Supervisor, Indrani Roy, who truly made our stay unforgettable. Indrani went above and beyond in every possible way to ensure that our group of 18 had the most amazing weekend. She took the time to personally coordinate every detail, from arranging special amenities for the bride-to-be to ensuring that all our activities and requests were handled seamlessly. She anticipated our needs before we even asked and made sure the weekend flowed effortlessly, from check-in, to check-out, allowing us to focus on celebrating. The Ritz-Carlton staff, under Indrani’s leadership, made us feel like VIPs throughout our stay. Her attention to detail, warm hospitality, and personal touch transformed what could have been a regular weekend into a luxurious, memorable experience. I highly recommend this hotel for any special occasion, and if you’re lucky enough to work with Indrani, you’re in for a truly exceptional experience. Thank you to the Ritz-Carlton Toronto and Indrani for making this bachelorette weekend one for the books! PS: John on the valet team is one of our favourite humans. From the second I get out of my car, John remembers my face and name, and holds my coffee while I get all my things and settled back into the car on my way out. Coming and going out of the hotel is always a pleasant experience with John and the valet team at the desk out front. Just wanted to give praise to a stellar team all around!