The Ritz-Carlton, Toronto

The thing that makes the Ritz Carlton Toronto special is the people and the quality of care and service. In my overnight stay for business travel , I was thankful to experience two acts of kindness by the wonderful staff. The young gentleman with wavy hair at the front desk went above and beyond to fix a handle on my luggage that Porter airlines had broken when doing a gate check. He took it upon himself to find the right screw and put it back together while I was at the conference, for which I was so appreciative. Secondly, as I was leaving and about to call a cab to Billy Bishop, Paul a house man, offered to take me to the airport. I must have looked to be in a rush, as he was caring and expedient. Thank you again for making each guest feel seen and cared for

I had an excellent experience during our little staycation at the Ritz Carlton. We celebrated our anniversary and they did a great job in assisting my boyfriend with extra little decorations for our room. The rooms were impeccably clean, beautifully designed, and very comfortable. Prior to check-in, we visited the on site coffee shop and enjoyed a chicken sandwich, which was outstanding. Overall, the service and amenities exceeded expectations. I would gladly return and highly recommend this property to others.

We had an absolutely fabulous stay and I cannot recommend the Ritz-Carlton in Toronto enough. The location was great of course, but their staff’s attention to detail was incredible! We went with our two little ones and they had a hard time reaching the sink, but we thought no problem and brought one of the chairs over. The next day after our room was cleaned a step stool magically appeared for them. We didn’t ask for it, they just saw a need and fulfilled it. I had tried to DoorDash two pool floats for my girls and they never arrived. The app said they had, so the staff not only helped us look but when it was clear they weren’t there they left us a sweet note with treats in our room letting us know that they have floats for us whenever we want them. These are two examples of many ways they went out of their way to make us feel cared for. We will 100% stay here again. Thank you!!

Lovely hotel. Perfect location less than 10 mins walk from union station. Had a club level corner room which was well worth the extra money for the club level food/drinks. Had one issue which was immediately addressed/resolved by speaking to the manager. Thanks for a great stay.

My impressions after staying here with my family for a long weekend: Pros: Great ambiance, nice dining options, very clean rooms with tasteful decor. The staff at the hotel are fabulous and set this hotel apart. Incredibly attentive, helpful, and friendly. Very high quality hospitality and customer service. A special thanks to Gureen (I’m sorry if I spelled your name wrong!) at the front desk for giving us the nicest, friendliest check-in experience ever. Cons: We unfortunately were very disappointed with our room and how different it was from what was advertised on the website. My family and I always book one bedroom suites so that my husband and I can have our own bedroom and the kids can sleep on the pullout bed in the living room. Every one bedroom suite that I’ve stayed in previously has had an actual door to create the separate bedroom. We expected that this was what we were getting when we booked a corner one bedroom suite at this hotel. The room description specified that there was a separate living room and even included a floor plan that made it seem like there were actually two different doors separating the bedroom from the living space. Unfortunately this was very misleading and there actually weren’t any doors/walls separating the “bedroom” from the living space, just a very small open space in front of the bathroom between the two. There wasn’t much more privacy than you’d get if you were in a regular two queen hotel room. This was a big disappointment, and we definitely wouldn’t have booked this room had it been accurately advertised. This was not at all the hotel staff’s fault, since I know that they’re not in charge of the website and booking system. They were still very apologetic and considerate about the situation, which we really appreciated. I absolutely would have given the hotel 5 stars had there not been this discrepancy with the room, but this was a major negative for us.