Thompson Toronto

My boyfriend and I had a little weekend staycation and we had such an amazing time at 1 Hotel Toronto! Check-in was seamless; the front desk staff remembered our names and preferences. Our room was spacious and extremely clean!!!! Wow! Our first night we dined at Casa Madera, the service and food was 10 out of 10! After dinner we went up to Harriet’s for some cocktails and music, needless to say we had a great time. Sunday Brunch at Casa Madera is also 10 out of 10! 1 Hotel is my favourite hotel to stay at in Toronto, it has a great location central to bars, clubs, shopping and city attractions - the staff is amazing and the property is beautiful!!!

We stayed in 2 rooms for 2 nights to catch a Blue Jays game. We wanted a five star hotel and this was the cheapest option. We have stayed at the 1 Miami years ago so we understood the atmosphere. Our had King rooms with Terrance access. What we liked: The room was huge and the seating area was very functional The terrace access is perfect and I think everyone should book these rooms in the summer The bathroom heated floors were a nice touch The bed, sheets and towels were a good quality Turn down service was appreciated The 1 Kitchen served a nice breakfast Our room was ready before check in (we asked and our request was honored) What we did not like: The crowd that gathered at the hotel for drinks in the lobby and especially the rooftop bar are obnoxious. They are young, not staying at the hotel, drunk and just there for the photos. The elevator to get to your room is the same elevator to get to the rooftop bar. This means that you need to wait in line and share an elevator with this crowd. It was unpleasant. We are 50 and disliked the experience. My 18 and 21 year old daughters were even more displeased by the show. The hotel tries a little too hard to go in on the environmental theme…..to get your room serviced there is a do not disturb or service now rock that you place on the floor. I watched a drunk couple stumble down the hallway with the rocks….so unnecessary and dangerous. Why not have a sustainable door hanger…why try so hard to be unique that you look ridiculous. Don’t get me started on the shower timer or the slab of wood soap holder that obstructs half the shower. We checked out the pool….it is tiny. Again, a handful of people could use the pool at once with only a few chairs. This is for the photos….you are not spending any time on this roof. Funny how you can love the room but dislike the hotel……the crowd just wasn’t for us.

One of the best hotel experiences I've had in recent memory. I generally stay at the larger chain hotels (Bonvoy) but I had stayed at this hotel last summer and wanted a reason to come back. This stay, as my previous stay was a great experience from the start. What stands out with this hotel is the personalized touches and friendliness of the staff. Everyone from check-in personnel and front of the house, to the bar staff and everyone in-between were extremely friendly and welcoming. The amenities in the room and in the hotel are top-notch, and the bar on the ground floor not only makes great drinks but the decor os also very beautiful and inviting. Even the location of the hotel is great. The local area is vibrant at night yet quiet because of the direction the hotel faces. This last stay was my second visit and most likely will not be my last. 5/5 would recommend!

Truly; this was a magical place to stay, I want to live at this hotel! Robin, Shemar, Kai and Thomas were exceptional in the services they each provided and I am looking forward to seeing them again on my next stay! Truly, truly a perfect hotel!

A beautiful, calm and relaxing sanctuary. Upon arrival we were greeted by Shemar. He was very welcoming, courteous and attentive, going out of his way to assist us throughout our entire stay. He definitely made our experience at 1 Hotel Toronto, a great one. The hotel is stunning! The attention to detail was extraordinary, from the handwritten notes left in the room, the sleep spray left at turn down service to the repurposed room key, it was perfect. We are looking forward to our next visit.