W Toronto

My husband and I stayed at the W Toronto for a honeymoon after our wedding. The property is beautiful, modern, clean, and a very relaxing aesthetic. The rooms are very nice. However, the service at this hotel is severely lacking. My husband called ahead of time to let them know it was our honeymoon and to ask if they could make the room a little special for us, a little note, or a champagne or something, even if there was a charge. He just wanted me to feel special. They were rude and cold about it on the phone. At check-in he reminded them, and front desk told him they were setting up something nice in our room and to go have a snack or drink at the bar to allow staff to finish setting up. We killed about 40 min at the bar only to go to our room and see absolutely nothing set up. My husband expressed his disappointment, and they begrudgingly sent up a bottle of champagne. They told him that they're short staffed today and don't have time to be doing this. The attitude they showed us was one of disdain. Anytime we called to request anything, such as extra pillows or towels (which we noted in our reservation), those on the phone seemed bothered. This hotel is beautiful, in an incredibly convenient location attached to the TTC, lots of good restaurants and shopping, however the hospitality of the front desk staff at the hotel is severely lacking for a hotel of this caliber. We love staying at W Hotels and they tend to have incredible service. But this hotel staff made us feel like an inconvenience and a bother throughout our entire stay. If it weren't for the service, I'd give it 4 or 5 stars.

Beautiful place, nice lounge and friendly environment full of entertainment and arts. Nice location and modern room. Staff are very helpful and close to all attractions in York ville. Value to money is more than acceptable. Will come back again for sure

Such a beautiful and quaint hotel in yorkville. We had such a lovely experience in the lobby bar, our server Kim was phenomenal! she was very knowledgeable with regards to the menu and she went above and beyond making sure that all our needs were met. Kim is an exceptional young lady, it’s refreshing to meet serving staff who actually love their work and genuinely care about making the guest experience a memorable one. Will definitely be back.

Excellent service from housekeeping, quick warm and delicious room service meals, to the friendly and (full of city tips) concierge service. They all “had my back” no matter what the question. Very responsive, very reactive, always professional and friendly. The rooms were modern and nicely decorated. The reception and hall areas were not was nice ans other W visited but this was not necessary given everything so conveniently located downtown near ICBC, Lululemon, EatALy etc. In the same building there is a metro station, an underground dollar store etc.

The hotel hosted an after party until 2am with a DJ. Unfortunately, we needed to sleep after a long day and the music was unbearably loud. We were not informed before we arrived that the party was happening, or how loud it would be in our room. We will not be returning. Highly recommend that they communicate with guests clearly, and that they keep the main objective of a hotel at top of mind.