SoHo Metropolitan Hotel

I made a reservation as a surprise for my wife. Her work schedule changed. ZERO flexibility by SOHO to even let me move my reservation one night. Paid a thousand dollars and never even stepped foot in the hotel. Any place with that type of approach to customer service and flexibility is one to avoid at all costs.

Our time at the Soho Hotel was one of the very best hotel experiences we have ever had (and we travel a LOT)! I have never been inspired to write a review, but this hotel deserves one. From the check-in, where the superb concierge, Xavier, came to introduce himself, to the everyday staff, to the room amenities, to the excellent location, we truly enjoyed our stay and would love to return. The hotel is situated close to just about everything (tourist sites, restaurants, theatre, for example), and that is always a plus, but what really made our experience special was the staff. Xavier, and the rest of the Concierge team, Manoj, Khryzz, were available for our every need (extra towels, directions, recommendations, etc.). We have never felt more special! I cannot say enough nice things about this hotel. I highly recommend it, to the point of encouraging people to visit Toronto just to stay at the Soho Hotel!

The staff could not have been friendlier or more eager to help. We had a seamless weekend, the room they gave us exceeded our expectations for our quick trip. The bathroom was pure luxury - love the heated floor! We walked to the BIlly Bishop airport to leave the city, a stress free vacation!

Our hotel was located perfectly for accessing everything. It had a great cafe for breakfast and restaurant for evening meals or drinks. The room was very spacious and had more amenities than most with a nice city view but was quiet. The housekeeping staff always stocked up on what we asked for. The hotel staff were always friendly. Checking in and out was very easy. Concierge went above and beyond as it was my husband's 50th birthday and although I asked for a balloon and prosecco I actually got way more balloons, fancier fizz, a birthday cake and card too. This was an amazing surprise. We would recommend this hotel for your city break.

I had an absolute perfect experience at the SohoHotel Toronto. As I checked in seamlessly with a quick and pleasant process. Additionally Smily, the front desk (such a fitting name btw) surprisingly informed me of a complementary upgrade. Later that evening, the concierge, Khryzz, learning it was my birthday brought up some macaroons and balloons to my room. That was the start of the most perfect solo birthday trip. Krhyzz made me feel so special the whole time. She brought up a list of great restaurant recommendations, gave me a late night burger spot, and always had the brightest smile on her face every-time I saw her! If the resort style bathroom, around the clock cleaning service, indoor pool, and prime location wasn’t event the staff was the icing on the cake! I was doing a solo trip for three nights and safety was very important to me, but I felt at peace and very comfortable knowing there was amazing staff there to support me.