Toronto Don Valley Hotel & Suites

I stayed at the Toronto Don Valley and everything was fantastic! I really enjoyed the facilities, especially the pool, which was a great way to relax. The food was delicious, and although breakfast is an additional cost, the prices were quite reasonable. The hotel offers great value for money, not expensive at all. The parking is available, but it’s paid. The reception staff were incredibly friendly and helpful, always ready to assist with any needs. I will definitely choose this place again for my next stay!

This is one of the worst hotels I’ve ever stayed at. First off, our room was freezing cold, the heat was not working and our room was 66 degrees for our entire stay. (The front desk offered us a space heater to compensate). There were no extra blankets in the room. Also, some of the channels were not working on the tv. The hotel claimed the rooms were soundproof, but we heard the people in the rooms next to us partying it up all night. Our bed was as hard as a rock and we got two pillows that were about toddler size pillows. They charge about $12/day plus tax for parking. (What’s up with that)? There is no continental breakfast included, so be prepared to pay for breakfast. The website said they had a breakfast buffet, which was not available for our stay. We were going to sit down and order breakfast but the server told us the wait would be at least 30 minutes. (Which we knew it would be longer). The majority of the staff were very nice, with the exception of a maid that gave us dirty looks and was extremely rude when we left the hotel. (Again, what’s up with that)? For the amount of money we paid for our stay, it was very disappointing. Definitely not worth the money and we could have stayed somewhere cheaper and been better taken care of. Even with the complaint of the heat in the room, we were offered like $10 off our stay. What a joke! I do not recommend this hotel, especially for the prices of the rooms.

Tired hotel booked as thought they had pool opened but they closed it on my 3rd day despite weather being 23* + No facilities staff on reception were lovely apart from one rude guy who stated pool is closed - no kidding batman your sign outside says it's open Wouldn't stay here again

This hotel still has bed bugs, over priced for the quality of space. The accessibility for individuals with wheelchairs and walkers is non existent because sometime is always broken. The beds are over 20+ years with blood stains on them from the bugs. The staff have absolutely no compassion or empathy for the patrons. The meals are over priced while waiting over 30 minutes after being told it would be 5 minutes. The bed frames are sharp, outdated.

Underwhelming stay - rooms were dated, basic, run down, dirty in areas, beds were very uncomfortable. Check in was smooth, pool area decent, location central, sheets and towels were clean. Ice machine, pop machine and phone were broken and not fixed during our 4 night stay. Did not want our room cleaned, just clean towels but it took about 4 requests. $20 breakfast buffet was decent but service was slow. The room rate was reasonable but would still go elsewhere next visit.