Windsor Arms Hotel
Toronto, Canada
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About the Hotel
One of the most dynamic urban centers in the world, Toronto is a lively, engaging destination. In blissful contrast, Windsor Arms Hotel offers a haven of calm in the cosmopolitan storm. This intimate Canadian inn pays tribute to the genteel spirit of a past era. Time here is spent at a leisurely pace, indulging by the deck-side fireplace at the pool in the spa, socializing over traditional afternoon tea or enjoying an evening in the cityâ€(TM)s first Champagne and caviar bar.
Location
Windsor Arms Hotel
18 St Thomas Street
Toronto, Canada
M5S 3E7
Nearest Airport: YYZ
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Salon
- Spa on Property
- Activities
- Fishing
- Interests
- City
Reviews for Windsor Arms Hotel
FLIES on food, dirty carpets & shower, rude staff, careless management, terrible in all possible ways!
I recently stayed at this hotel and had an absolutely terrible experience. First of all, the check-in process was a nightmare. The staff seemed completely disorganized and unprepared to properly communicate and resolve issues, leading us to "figure it out." Their so-called "Continental breakfast" was a complete joke. The options were extremely limited (muffin, croissant, and coffee); to make matters worse, there were flies around the food. It was disgusting and completely unacceptable for a so-called "luxury hotel." The staff at this hotel were extremely rude, which was evident in their attitudes. As we waited for our room, I wanted to explore the perimeters of the hotel, but they had most of the area secluded for a wedding later on that day; as I attempted to walk, one of the receptionists yelled at me from the other side of the room like I was committing a crime. I felt absolutely disrespected (they could have come at me and respectfully explained that this part of the hotel was reserved for later). Next, I went to the second store of the hotel, where I was followed by a footman, making the whole experience even more unpleasant. As if that wasn't bad enough, the cleanliness of the hotel was appalling. The carpets, sofa, and shower were all dirty and looked like they hadn't been cleaned in ages. It was absolutely revolting to call this place a 5-star hotel. To top it all off, I received no room service; I left a "service please" sign at the door without success, I had to request towels (sandpapers) before going to an event and request service face to face to someone at the guest service. We made complaint through our concierge, but the hotel management cannot care less. I would never recommend this hotel to anyone. It was a complete disaster from start to finish.
Danilo R - Orlando, Florida
Charming luxury
First, advice: do a walk thru of the mini bar with staff & document it at the beginning of your stay. Second, the hotel decor is very charming, our suite beautiful if just a little run down—a lived in feeling— the spa after hours for guests was a dream. Included breakfast pastries and turndown cookies, delicious—now my favorite cookies ever. The spa services including massage and the little salt cave totally worth it. Tip-if you turn off the salt lamp it's as dark as a sensory deprivation chamber or a real cave. The only downside is that we were charged for the minibar which we did not use and which they said we would not be charged for as we left. They reversed the charges eventually. Tip 2-Since they do not know how this happened, I don't know how they'll stop it from happening again. I'd definitely enjoy the hotel again, but take precautions to not risk random charges.
annelissef
Great hotel - will stay there when we return to Toronto
This is the second time we’ve stayed here and it’s been fantastic both times. The location is great, the staff are friendly and helpful and the rooms are spacious and comfortable. We’ll be staying next time we’re in Toronto. There’s a nice pool and good gym.
E8822ASandrews - London, United Kingdom
What to do when a belle falls apart??
1. Restaurant 8/10 With a fabulous old time jazz blues But totally overcharged for a martini 2. Room 6/10 Beautiful room With no updated bathroom 3. Pool 4/10 Fantastic to have in Yorkville!! But the liner is falling apart and gross! 4. Room service 4/10 A wonderful woman on the phone, but the young man forgot the cream for the coffee?! 5. Breakfast 4/10 Gorgeous decor- but no food? Just croissants and canned juice that the crotchety server needs 15 minutes to get? Oy !!! This place is gorgeous but it needs so much work and help!!! I love the physical place, the location- but it's actually falling apart!!!
Jewel S
Housekeeping Staff Need Training
We stayed at The Windsor Arms the weekend that our daughter got married, we had a junior suite. The rooms itself are somewhat dated with older carpeting and furnishings. The lighting in the rooms in also very poor. In our room the phone handset was broken, the shower hose and head were also broken. We did report these to the front desk but only the shower hose was fixed during our stay. More concerning is that the housekeeping staff came to clean the rooms and instead of taking just the garbage they decided that other belongings which were nowhere near the garbage should also be thrown out. The manager (Jake) did very little to help this situation. Even more concerning is that when the reservations were made the hotel was informed that our daughter has a severe nut allergy. During both nights we stayed they sent up macadamia nut cookies. Thankfully, she did not eat one. Very disappointing service.
KarenB1786
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