Windsor Arms Hotel
Toronto, Canada
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About the Hotel
One of the most dynamic urban centers in the world, Toronto is a lively, engaging destination. In blissful contrast, Windsor Arms Hotel offers a haven of calm in the cosmopolitan storm. This intimate Canadian inn pays tribute to the genteel spirit of a past era. Time here is spent at a leisurely pace, indulging by the deck-side fireplace at the pool in the spa, socializing over traditional afternoon tea or enjoying an evening in the cityâ€(TM)s first Champagne and caviar bar.
Location
Windsor Arms Hotel
18 St Thomas Street
Toronto, Canada
M5S 3E7
Nearest Airport: YYZ
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Salon
- Spa on Property
- Activities
- Fishing
- Interests
- City
Reviews for Windsor Arms Hotel
Thank you!
I recently had a reservation concern that was masterfully handled by the staff at the Windsor Arms Hotel. With much gratitude, I especially appreciate how skillfully the manager, Jacob, resolved my query. Jacob was very patient, incredibly kind and highly professional. The politeness of all the staff with whom I spoke, and Jacob’s attentive leadership, exemplifies best practices in quality customer service. Thank you very much for resolving my concern in such a professional, courteous and timely manner. I wish all the staff at the beautiful Windsor Arms Hotel a very happy and safe Holiday Season.
Trev_from_Canada
Old Style Luxury
Carole at the front desk was very helpful in booking the room and making our stay very pleasant. The hotel is a throwback of incredible charm and quirky luxury. The service is old school and professional. A wonderful boutique hotel that is full of luxury and charm
danimax777
Luxury stay
We stayed here for the Eras Tour, every detail was perfection. The staff were warm and friendly, the suite was large and comfortable, and the room service was fast and delicious. We did not have time to check out the spa or pool but I wish we had. The jacuzzi tub made up for it a bit.
Rabia S - Pittsford, New York
FLIES on food, dirty carpets & shower, rude staff, careless management, terrible in all possible ways!
I recently stayed at this hotel and had an absolutely terrible experience. First of all, the check-in process was a nightmare. The staff seemed completely disorganized and unprepared to properly communicate and resolve issues, leading us to "figure it out." Their so-called "Continental breakfast" was a complete joke. The options were extremely limited (muffin, croissant, and coffee); to make matters worse, there were flies around the food. It was disgusting and completely unacceptable for a so-called "luxury hotel." The staff at this hotel were extremely rude, which was evident in their attitudes. As we waited for our room, I wanted to explore the perimeters of the hotel, but they had most of the area secluded for a wedding later on that day; as I attempted to walk, one of the receptionists yelled at me from the other side of the room like I was committing a crime. I felt absolutely disrespected (they could have come at me and respectfully explained that this part of the hotel was reserved for later). Next, I went to the second store of the hotel, where I was followed by a footman, making the whole experience even more unpleasant. As if that wasn't bad enough, the cleanliness of the hotel was appalling. The carpets, sofa, and shower were all dirty and looked like they hadn't been cleaned in ages. It was absolutely revolting to call this place a 5-star hotel. To top it all off, I received no room service; I left a "service please" sign at the door without success, I had to request towels (sandpapers) before going to an event and request service face to face to someone at the guest service. We made complaint through our concierge, but the hotel management cannot care less. I would never recommend this hotel to anyone. It was a complete disaster from start to finish.
Danilo R - Orlando, Florida
Charming luxury
First, advice: do a walk thru of the mini bar with staff & document it at the beginning of your stay. Second, the hotel decor is very charming, our suite beautiful if just a little run down—a lived in feeling— the spa after hours for guests was a dream. Included breakfast pastries and turndown cookies, delicious—now my favorite cookies ever. The spa services including massage and the little salt cave totally worth it. Tip-if you turn off the salt lamp it's as dark as a sensory deprivation chamber or a real cave. The only downside is that we were charged for the minibar which we did not use and which they said we would not be charged for as we left. They reversed the charges eventually. Tip 2-Since they do not know how this happened, I don't know how they'll stop it from happening again. I'd definitely enjoy the hotel again, but take precautions to not risk random charges.
annelissef
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