IBEROSTAR Grand Hotel Trinidad

Its a nice hotel, in the central area of the city with very friendly smiling staff. The problem was with the air conditioning which cut off 5-6 times a night. Finally we had to change our hotel the last night because there was no power left so no water or anything. Would be careful about choosing this hotel. I mean if the main must amenities dont work nothing else can save ypur reputation. Your main job is a cool climate and power in the room

The staff is friendly and ready to help at any time. They call you after you go to your room and ask if there is a problem/malfunction. Thank you for everything.,,...................................................................

This Luxurious, 5-Star hotel in colonial Trinidad (a UNESCO Heritage site) is the Best! The Manager of Reception, Ilen Escobar, treated us royally during our time. Ms. Escobar had some time to offer a quick tour: made us feel honoured and very welcome! Top-class service! ---From the moment you leave the hot, sunny tropical heat, the doorman and gracious staff welcomes you into a cool, quiet, wood trimmed foyer. A friendly Concierge and Reception personnel greets you (perhaps you’ll see Ilen). Before you is a grand, open courtyard lobby with comfy seats and tropical plants circling a tall fountain? Through a doorway is a classic, comfortable Lobby Bar/ Lounge, where you may enjoy a cappuccino or a classic cocktail and food. ---Their hotel restaurant is reviewed as 5-Fork with top level service. Many of their rooms overlook a colonial Trinidad square with gracious appointments of luxurious linens and ample space, décor and huge windows. There are also lovely views from their rooftop. **** THIS hotel is well-worth visiting to enjoy a pampered, lovely stay! And Ms. Escobar is very helpful, welcoming and knowledgeable! We highly recommend a stay at this gem of old-world elegance in central, gorgeous Trinidad, Cuba.

Very nice Hotel. The staff was very frendly and helpfoul. The food at the Hotel neds improvement.In Trinidad as We understood they are is blackout(no electricity but the Hotel has backup generator. We loved the spot of the Hotel,! We recomend it. They nead to do something with there kitchen.

We vacationed at Iberostar Trinidad in February 2025 and were quite impressed and would love to stay there again when back in Cuba. We had many questions and were helped by the receptionist, Ilen. She was very polite and answered all of our queries.