Northstar Lodge by Welk Resorts

Didn't make it to this desired location. Was at a concert at Chase Center in San Francisco and there was a kiosk with a friendly representative for this 3 night /4 day premium hotel offer at Hyatt Vacation Club at Northstar lodge for only $200. I asked many questions and specifically, if this was all inclusive - no other fees. She said yes, you just have to make $100k+ /year and attend a 2 hour timeshare presentation. Well, I called to make reservations and the customer service agent said the location only has two or three studio units reserved just for this program.... and if I paid a $250 more, I could have a fully appointed room that is more comfortable and in cloase proximity to the restaurants and services...seriously?! I reiterated the kiosk employee's statement of "no additional charges" and he said that is not possible. I forfeited my $200 and hung up. Hyatt Vacation Club is a dishonest scam. Do not waste your time and money on this timeshare company.

We were driving through on a roadtrip, and this place was so comfortable we decided to stay for an extra night. The resort village is quiet in the summer, but it was fine for our family. We ordered pizza, enjoyed the pool and game room, and spent time in Lake Tahoe. We had a two bedroom condo, and it was clean, comfortable, and spacious. Highly recommend.

Other critical reviews here accurately reflected my experience. Pros: The 2 bedroom "villa" was clean and spacious. The hot tubs and pool were clean, the water very clear. Grasshoppers in and out of the water, alive and dead, were notable but didn't bother us. Cons: #1 problem is the concierge/service and amenities are not up to par for the price and for 4-star property. Concierge gave wrong info or didn't know anything about the Northstar resort (ie. when the gondola runs) even though the property is right next door. To make the experience better for guests, the front desk should make the effort to do some research and be prepared to help guests. Second, a call for extra towels took hours for it to be brought up. Four separate calls for an extra blanket were completely unheeded. Third, other 4-star properties for this price provide extra touches to make guests feel welcomed - drinks in the lobby, newspaper, flashlights. But I realized the amenities and service are probably subpar because this is a timeshare property and not a hotel per se. So as long as you go in realizing that, then you might not be disappointed. Finally, during the summer, there are hardly any places to eat on the property. We would not stay again.

We’re currently staying at the Northstar. The info listed says “10 restaurants within .75 mile”, here’s the deal, not a single one was open for dinner last night or tonight! The resort is beautiful and has a village across the street, almost nothing is open because it’s “The off season”. Had we been told that we would’ve stayed elsewhere. A resort like this should have at least one restaurant open.

The Hyatt Vacation Club at Northstar Lodge offers spacious accommodations with well-maintained grounds and exteriors, making it a great base for exploring the area, especially during ski season. The units are clean and equipped with full kitchens, private balconies, and fireplaces, providing a comfortable stay. However, the service at this property leaves much to be desired. During a recent off-season visit in May, guests were not properly welcomed at check-in and felt ignored by the staff multiple times. Communication from the staff was also lacking, which can be frustrating for guests. One major drawback is the lack of on-site dining options. The resort does not have its own restaurant, and during the off-season, many nearby establishments in the Village at Northstar are closed, with only one pizza place open. This can be inconvenient for guests looking for diverse dining options. Although they offer a convenient 24-hour fitness center, it is small and their equipment is outdated and not well-maintained. Another issue is the presence of pushy salespeople who try to sell timeshares. These salespeople can be rude and disrespectful to guests, making for an unpleasant experience. While the Hyatt Vacation Club at Northstar Lodge offers comfortable accommodations in a scenic setting, the subpar service and lack of on-site amenities can detract from the overall experience. Unless Hyatt improves their service level, it may be difficult to recommend this property to potential guests.