The Ritz-Carlton, Lake Tahoe

the majority had great customer service but, We booked a room for 5 people but guess what, THEY GAVE US A ROOM FOR TWO! - am we went to the pool, no towels so my father asked for some at 7 - 1 and a half hours later then brought the towels, i would expect better from a 5 star hotel. I’m not mad, i’m disappointed.

What a delightful surprise this place turned out to be! The perfect blend of professionalism and personality made every moment memorable. The staff seemed to genuinely enjoy their work, and their enthusiasm was contagious. I found myself smiling more often than not, whether I was relaxing in my room or exploring the common areas. A real mood-lifter!

Alrighty, gather 'round, kiddos! Granny's got a tale to tell. So, I moseyed on into this place, not expecting much, you know? But boy howdy, was I in for a treat! The young whippersnappers working there were sweeter than my prize-winning peach cobbler. Everything was spick and span, coulda eaten off the floor (not that I did, mind you). Now, the music was a s

No played breakfast, no lobby bar, only gift shop self service most of the time. Limited staff who wouldn’t greet us. Only received turndown service the first night. We called for valet morning of departure and luggage service and waited and waited. We finally got downstairs and car still hadn’t been retrieved. Really disappointing service for the Ritz brand.

Over the Labor Day weekend I treated my family to lunch at the outdoor dinning area by the pool like we have done many times over the years. I ordered all the food and drink at the bar and paid for it on my credit card. When the food and drink arrived the waitress said she could not find the signed receipt . She then said on her computer the transaction never went thru. She came to our table 4 times saying the card was not charged and the transaction had been voided. I gave the waitress the card again, when we received the bill from Visa both chargers were on the bill. We have left multiple messages on the Ritz phone number at Tahoe. They have never even tried to call us back to resolve this issue. Not sure I can prove this but I think the waitress did this on purpose to get a double tip. Would never agin step foot on Ritz property , incredible horrible service and follow thru.