Hacienda Del Sol Guest Ranch Resort

My wife and I found our stay at the resort most relaxing. The staff were super friendly and helpful. The property itself is very nice, with a very pleasant southwest feel - lots of courtyards, fountains, and various rooms (like a library). It feels like a resort, not a traditional hotel like a Marriott, which we really enjoyed. The restaurant food was quite good, although they seemed understaffed a couple of nights and service was a little on the slow side. The pools and hot tubs were very nice and hardly anyone else was using them. The room itself was spacious with excellent decor. Highly recommended!

Mixed feelings about this place. There is no denying its physical charm, and most of the staff is wonderful, friendly and welcoming. But the booking process was awful, and despite our best efforts we were put in a room overlooking a busy road and a construction project which started up at 7 am on the weekdays! I mean seriously, for $400 a night?? I have to say, the people I spoke to on the phone and at reception were pretty much the worst ever, and the hotel policies are mystifying. Example: two of the three nights we booked offered a AAA discount, but it was impossible to book all three nights together. Instead we were told to book one night at the full rate and the other two at the discount, but they could not guarantee we'd be in the same room all three nights. We wound up using booking.com and I suspect they put people who use it in the bad rooms. When I spoke to reception about switching rooms, they offered what was admittedly a worse room. What was the point of that?? If you must go here, be sure to ask if there is a large wedding, because there was one during our stay and the loud disco music in he outdoor reception overwhelmed the lovely little jazz combo in the Terrazo restaurant. Another tip: reception will tell you the restaurants here are fully booked but when we walked by, they were barely half full. My husband chatted up a server and we were seated immediately. It's like management wants you to have a crummy time.

My wife and I stayed at the Hacienda del Sol Resort for the 5th time, I believe, but this was the first time we left feeling upset over our stay. The Resort, the Room, and the Customer Service were all as good as any other time we had stayed there, until the last day, when we tried to get a Late Check-Out and were told that they could not accomodate us.......even though we were I-Prefer members and it was "physically possible" for them to do so! :-( We have never asked for a Late Check-Out before, but this time we really needed it, since we were going to their Sunday Brunch (which didn't open until 10:00am), and we had purchased perishablle food items that we needed to keep refrigerated until we left. We also wanted a chance to "freshen-up" after our Brunch before hitting the road. We asked only for a 12:30pm check-out, which would still have given them 3 1/2 hours to clean the room (which we kept in spotless condition AND had received Housekeeping Service the previous two mornings!) and have it ready for their next customer to check-in at 4:00pm (their advertised check-in time), and the Director of Operations (Ryan) told me that they "couldn't" accomodate our request! He eventually admitted to me that they "could" but that they "wouldn't," when I pointed out to him how all that they had to do was start on other rooms first, and wait to start cleaning ours until a little later, I was told that even though that was "physically possible" (which, obviously, it was!) they still wouldn't do it! It took all of the good vibes that they had created and ruined them by being unreasonably obstinate and downright rude! We will be thinking long and hard when we come down to Tucson the next time, over whether we wish to stay there or not! P.S. A special shout-out to Yisinia (a Supervisor) for giving us 20% off of our Sunday Brunch for the 7 people at our table. That helped a little :-)

A fabulous place to stay with magnificent views of the Catalina Foothills. Amazing wildlife around especially birds in the pristine gardens. We even saw a Bobcat wandering past the window at breakfast. Our room was spacious with patio's to front and back. Very clean, comfortable beds/pillows, and a kettle provided. Good menu's in both restaurants and great bar service too. A special mention to Able one of the valets, he was very friendly and had helpful suggestions. Also Austin in the Terraza, who gave us advice for our visit to Mount Lemmon. A fabulous stay in a fabulous place.

The room was good. However, the Terraza restaurant is a definite NO GO! I requested a quiet table and we were seated right next to the band on stage. Then when we ask to split a dish, our waiter rather rudely informed us there would be an”up charge”, no problem, but it seemed to be an issue for our waiter. When our chicken enchiladas arrived, there was plenty of food; however, the beans and chicken enchiladas were cold. Our waiter ask how our meal was and I politely informed him that the enchiladas were cold and he offered to take them back but it was so loud we just wanted to get out of there. We ended back up in the Lounge with Jensen as our server. We had started there with apps and a marg. He is great! Then we ended there with dessert (strawberry shortcake) and cappuccinos. Again Jensen was there smiling and being fantastic!!! He is the best asset they have!