Hacienda Del Sol Guest Ranch Resort

My wife and I stayed for a week at Hacienda Del Sol. The grounds are beautiful but, there was an overwhelming sewage smell in the newer rooms built in 2019. The staff was knowledgeable of the problem. Other guest were also complaining. If you are only staying a day or two, you can probably ignore the smell. But after a week, and the staff refusing to address the issue, we were literally sick from smelling sewage. Room 80 was particularly bad, especially after large events were the volume of occupied rooms was high.

The grounds were lovely, The Grill restaurant view overlooking the mountains was beautiful, and two out of three meals were fine. My husband and I really enjoyed the tunes played by the piano player while we ate at the Patio restaurant- such a nice touch. However, our room left much to be desired. It was very dark and the decor was outdated. We had to ask for an additional lamp in order to see well enough to make our coffee and the tiny coffee maker only made one cup at a time. One of the small track lights over the bed blinked constantly and a handle on the bathroom cabinet door was broken. The room had a musty odor and we had difficulty setting the heat, apparently it was set for fan only and not heat. The bottom bed sheet was too small for the bed, but that was a minor thing that we didn’t have a problem with. On the plus side we were treated with courtesy when we called about these other problems and someone was sent to the room to help with these issues. But the room, especially for the cost, was definitely subpar. Felt like they were resting on their laurels from yesteryear and not noticing or attending to the problems that needed to be immediately addressed.

Review also posted on Yelp Hacienda Del Sol is proof that you don't have to go all grey, clinical, and trendy to do well. Oh, did they ever do well! Personality, charm, and substance is what my two-night stay was about. The property... oh, the property. What a beaut! I'm from the area, so while I had not ever spent the night, I had certainly visited, and have always thought the environment was beautiful. There's two nice courtyards to choose from--one is more desert-y, and the other, more grassy--both are amazing. Unfortunately, the weather was cold and windy, with grey, cloudy skies, so I could not take full advantage of the grounds. I did spend some time in the beautiful, quaint lobby near the wood-burning fireplace. I booked a Sonoran king room (their newer rooms), and was placed in building K, room 605, with a nice view of the Rincons, desert, city lights, and nice homes nearby. The first thing I noticed was that there was a great attention to detail, not only when it came to interior design, but also functionality. There was a neat little shelf in the entry to put keys and wallets, dresser was located in the large walk-in closet, lamps all were equipped with dimmers, all light switches were located next to bed, charger ports were easy to access from nightstand, room had a ceiling fan and air vents could be set to move on their own automatically. Bed was firm, though very comfortable. TV channel lineup choice was well above-average, but was shocked to see no option to view the bill on the TV, streaming services, or in-theater movies. Wi-fi reception wasn't the greatest. Bathroom was generous, stylish, colorful, and had great-smelling bath products and fluffy towels. Only gripe with bathroom was that the toilet had a weak flush, shower stream was on the weaker side, and hot water could have been hotter. Overall, they really knocked it out of the park with the room. Dining... one of the main things this resort is known for. Yum!!! I ordered room service both nights I was there, and it was always on time and delicious. That salmon and gnocchi dish was to die for. I don't get where the food complaints I was seeing were coming from. Service was satisfactory. Front desk personnel had great knowledge about the facility and were very informative. Check-in area was cramped, though with two small desks the size of a restaurant hostess stand with an agent staffing each one. Needless to say, check-in did get backed-up and lengthy. Staff members encountered while walking through the property seemed happy to be there, and would greet you. I am already looking forward to my next visit.

We have stayed at the Hacienda Del Sol many times, and just returned from a trip this week. The grounds are simply amazing with desert plantings and beautiful art! The rooms are very nice, with a comfortable chair, beautiful views, very nice and spacious bathroom. There are 3 pools, each with a different feel as well as several public places to sit and enjoy the environment. The staff is welcoming, and servers at the restaurant remember us!

They were cockroaches in the “bridal suite” as well as the room we booked as parents of the bride, Five roaches were seen on the premises, three came up through the drain in our bedroom. This is a historic location with an authentic ambiance and accommodations. Horribly, unexpectedly disappointing.