Loews Ventana Canyon Resort

Such a well run, beautiful and comfortable hotel, but also right near the trail head to ventana canyon. We loved the native landscaping and so much wildlife! Bistro had perfect to go breakfast sandwiches, and the bar was comfortable and welcoming. The views from out king bed 4th floor room were beautiful.

Hotel is uneven, depending upon whom you interact with. In pretty location. But staff is iffy. Had a wonderful guy at front desk (Salvatore) who tried very hard to get us into a room. We arrived at 1 pm and the room wasn't ready until 4 pm, despite his best efforts. He gave us 4 coupons for free wine for our inconvenience. When I went to the bar to get one glass of wine the bartender scrutinized the coupons for a while, as if I were a criminal. Then she told me I couldn't have the wine I wanted, I could only have their cheapest wine. I said how about if I give you 2 coupons instead of 1? NO! Then I told her I would pay the difference in cost. She said NO! I have no way to account for that! So I just paid for a glass of wine and kept the coupons. At this point we had been waiting for a room for hours, I was exhausted, and it would have been nice to have an employee who tried to help (like Salvatore) rather than be obnoxious because she was obviously in a bad mood. She needs to go back to training and learn her job is to help, rather than make customers feel worse. The next night my husband went to the bar (I told him to avoid her), and she was there, but there was a second bartender as well. My husband asked the other bartender if he could have their best wine if he gave him 2 coupons. He said, of course. (Right answer!) Other than that, the rooms are fine -- walls are very thin and we had a family with a screaming baby next door. That's not management's fault though. Summary: If you are looking for a high-quality hotel with excellent customer service, find someplace else. This isn't for you. Note to hotel: Fire the woman who was working the bar on March 14-15.

First time at Loews Ventana Canyon & had an amazing experience. Amazing views, staff & food. We did not leave the resort because the experience was so good! We did Sunday’s Blues Brews & BBQ buffet and it was incredible with Cole as our waiter.

Resort with two pools, beautiful grounds and friendly staff. Rooms are clean even though the ambiance is dated. Bed was a bit soft for my taste. We had breakfast included and food was mediocre. Coffee shop was good. Lobby bar had slow service on our one night checking it out. Despite all this, we enjoyed our stay and the grounds were lovely, heated pools and great workout area. The golf course looked very nice as well. Need a car to drive anywhere as all was too far to walk. There is an additional resort fee for each night.

Absolutely beautiful! First time staying here and at a Loews. Came across the brand when in Miami Beach and thought the hotel looked great so I was excited to see Tucson had one. What a beautiful property, the friendliest staff, and now is one of my favorite resorts in the country. The room is gorgeous, the gym is fully stocked and well equiped, the pools are great and heated. The trails on the grounds are awesome. We will definitely return again and so glad we tried something new!