Omni Tucson National Resort

This is a romantic venue where you can find peace, pampering and relaxation. The staff is happy and feels well cared for by the Omni parent company. Amenities are good. Go to the bar and order from Eves. He is an excellent bar tender. Food is very good.

Worst hotel stay in quite some time. The heater would not turn off. It was like a sauna. Finally, they got it turned off at midnight. Took about an hour for the room to cool off. Didn’t get to sleep until about 2am. Then at 7am the golf carts started running by our room, then people started to get up in the room above us. Not able to sleep the entire night. The toilet sounded like a jet engine. The coffee in the room was terrible. There is no privacy when you use the toilet, and the shower is directly in front of the toilet. So if someone is showering your only choice is to use the toilet right there in front of them while they shower. For $300 a night I expected better. When we informed the person at the front desk of our terrible night, her response was “how about a free cup of coffee.”

Stayed in a Casita Suite over the Thanksgiving Weekend. Very spacious and comfortable accommodations. Staff advised that when we were ready to head to the course for our golf rounds that they would come pick us up with our clubs (though the walk from the casitas to the main building and golf courses are not far). Casitas were directly across from the Pickleball and Tennis Courts. The SPA was wonderful and staff as friendly, knowledgeable and professional and offered a complimentary mimosa. The courses were in great shape. Everyone we encountered was friendly and provided exceptional service. We can't wait to return.

The bathroom and bedrooms were so large. The staff are some of the kindest and friendliest people I've ever met. We hardly waited at all to get a ride to the bar and they were even faster getting us back to the hotel room safe and sound. I cannot wait to go back.

Not all resorts are created equal; if you have a choice for another resort - choose the other option. You are paying top dollar for substandard service. As I already expressed my concerns with the hotel, my wife and I were very disappointed with the golf resort. On a four-night stay, Saturday afternoon, I paid for the day pass at the golf range. When I arrived, only half of the station had balls staked in a nice pyramid, and all were occupied. I asked the employee if I could get some balls while I stood at station that was available but had no golf balls( about 5-8 were opened), and the employee responded, “Only the stations that had balls were opened but said, "I can give you some." They poured about 20-30 balls on the floor at my feet and asked if that was enough. This behavior was not expected from a beautiful Golf Resort. Next, we ordered strawberries and champagne in our package. They were never delivered, and we had to ask for them the following day. They finally arrived about 10:30 -11 at night as we got ready for bed. The beds are flip-and-turn mattresses and very uncomfortable, with basic sheets and comforters. I feel like we paid top dollar for the Motel 6 version of a resort. Very disappointed.