Omni Tucson National Resort

The service was superb from arrival to departure. Courteous, helpful, respectful, & happy staff. Ate at 3 restaurants and food and service top notch. Location was close to city activities and shopping yet resort haf long driveway and was tucked away in beautiful landscapes that made it feel very private, peaceful and calming. Would go back in a heartbeat.

The front desk team—especially Jalen—did a fantastic job with the accommodations. He addressed all of my concerns and showed exceptional hospitality throughout my stay. Overall, it was a great experience, and I plan to return with my family in the near future.

When we checked in the hotel upgraded our room at no extra cost. I highly recommend breakfast. Excellent food and wonderful staff. Staff was friendly and showed us all the amenities. I wish I had more time to stay there. Definitely coming back.

We arrived early and they said there was actually one room ready so we could store our luggage. We entered the room, and I was immediately sick from the odor. It wasn't just mold. It was as though something was dead somewhere. I had to exit immediately. We went back to check-in, and they took us to another room. It was passable. The hotel is so very tired. It should be torn down and rebuilt. Our room looked like it was out of the '50's and probably was. The sheets were threadbare. There is so much furniture it's almost impossible to walk around without hitting something. We had two rooms, one for us and another for our daughter. We both put money on the bed and asked to have the sheets changed. We arrived late from the Gem show and the bedding hadn't been changed. The rug in front of the sink was still turned over and there was no Kleenex. The top of the counter in the bathroom and sink and mirror weren't touched. In other words, it wasn't cleaned but the money was gone. The rugs are dirty as well. The rooms are very expensive ironically. I've paid the same for ones at the Ritz Carlton and they are opulent. The grounds are beautiful. It is their redeeming feature.

This is our 4th time staying at Tucson Omni, each and every visit has been very enjoyable. We believe the greatest asset of the Tucson Omni is their staff. All of our visits have been met with professional, friendly, knowledgable and polite staff members. From the valet, concierge, front desk, environmental services...etc all share the same desire to provide excellent customer service. The staff at Tucson Omni certainly exceeds the definition of customer service.