Casa Malca
Tulum, Mexico
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About the Hotel
Gorgeous views, wide-open living spaces and a superb beachfront locationâ€"welcome to Casa Malca on Mexico's Yucatan Peninsula. Just outside Playa del Carmen in the pueblo of Tulum, this delightful sanctuary, whose name translates as The Pure House, consists of two villas featuring 14 bedrooms. You might stay here for an intimate pas de deux, or take over the entire complex for a gathering of family and friends. Along with the casually elegant Mexican Riviera ambiance you may also take part in beachside yoga or a massage, and you will be sure to enjoy the services of a full staff, including a private chef and concierge.
Location
Casa Malca
Carretera Fed.Tulum-Boca Paila km 10.5
Tulum, Mexico
77780
Nearest Airport: CUN
Features and Amenities
- On-Site Amenities
- Beach Access
- Interests
- Beach
Reviews for Casa Malca
If in Tulum, you need to stay here!
If in Tulum, Casa Malca is THE place to stay! The hotel is superb, the staff is the friendliest you can encounter. The suites and views are perfect, the restaurants and food is of the highest stanard. We couldn't be happier and can highly recommend it!
Daniel M
Disaster - Rude staff, additional charges for things we didn’t buy, horrible management
I recently stayed at an allegedly five-star hotel, drawn in by its stunning architecture and promised luxury. However, the experience was far from stellar, marred by a series of disappointments and shocking service. On arrival, it was clear that the hotel itself is visually delightful — a true masterpiece with elegant decor and picturesque surroundings. Unfortunately, this beauty was overshadowed by the behaviour of the staff, who were consistently rude and unhelpful. From check-in to check-out, their attitude was dismissive at best, making us feel unwelcome and more of an inconvenience than valued guests. Adding to the unpleasantness, we encountered unethical billing practices. We were unexpectedly charged for meals we never ordered, and when we queried this, the staff were abrasive, insisting on the charges without providing any justification. It felt like a calculated move to exploit guests. Furthermore, we were stunned to be asked to pay $20 for a simple laundry bag. This audacious attempt at extracting more money was the last straw in a series of questionable charges that left a sour taste in our mouths. While the hotel may offer an aesthetically pleasing stay, the appalling service and blatant money-grabbing tactics make it anything but five-star. I would reconsider before booking here, as the disappointment far outweighs the delights of its beautiful design.
Ethan N
Difficult staff to deal with
I travelled at casa Malca over the Christmas period in December 2024 with my wife and 3 kids. The hotel is beautiful and well located in tulum. The rooms are beautiful although humidity is problematic and the smell never goes. The service is ok but the front desk is the real problem of the hotel. They included some other room bills to our lunches (~900$ bill) and although the bill was showing a different room and a different signature, they still claimed it was mine to pay. The front desk staffs was very rude and it took me a long time to check out as they didn’t want to accept the obvious. They then wanted to charge us a laundry bag we used to carry some wet clothes for 20$. They came to recover the laundry bag in the taxi as we were going out. I rarely write and can survive with average service. But I have never seen such a rude front desk so I thought I’d share my bad experience this time. It's a pity as the hotel and location are great. But I find it difficult to deal with this type of behaviour when you pay that much money to go on holiday.
Greg N
Love Casa Malca!
I have been coming to Casa Malca at least once a year for the last 8 years. A very special boutique hotel on the best beach stretch in Tulum, perhaps in all of Mexico. Cool vibe, great personalized service and fantastic food options. I love my second casa in Mexico! Can’t wait to return!
Osvaldo F - Plano, Texas
Not for families
The hotel and its rooms are truly excellent. The rooms are very spacious, and the decor is beautifully unique. The beach is clean, and room service was impressive. However, there is a significant safety issue that cannot be overlooked. Some members of our family were caught in a rip current while at the beach. Despite their cries for help, the security staff and lifeguards stood on the shore and refused to enter the water to assist. It was clear they showed no concern for anyone’s safety. Thankfully, our family members were rescued by other relatives, but even after they made it back to shore, the hotel staff was unhelpful and indifferent. When we reported the incident to the manager, they displayed a dismissive attitude and showed no genuine concern about the seriousness of the situation. Due to this lack of safety and care, I cannot recommend this hotel for families, especially those with children. The management’s failure to prioritize guest safety and the lifeguards’ refusal to act in an emergency is deeply concerning. This experience could have ended tragically, and the hotel’s response was unacceptable. Please be cautious if you choose to stay here.
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