Marriott Tuxtla Gutierrez Hotel

I am deeply disappointed with this hotel—it falls far short of Marriott standards. The rooms are outdated and have a pervasive musty smell that hints at moisture issues. I strongly suspect that many rooms have mold, and I spent the entire week worried about the potential health risks from breathing in mold toxins. The situation is worsened by the old, smelly carpets, which only add to the overall discomfort. If Marriott plans to charge Marriott rates, they must deliver Marriott quality. Unfortunately, this hotel feels more like a poorly maintained Motel 6. Significant maintenance and updates are urgently needed to bring these rooms up to standard. On a positive note, the staff are friendly and helpful, and the food, while not outstanding, is still enjoyable. However, these positives do not outweigh the serious concerns about the condition of the rooms. Marriott needs to take immediate action to address these issues. ESPAÑOL: **Una Reseña Que Debes Leer** Estoy profundamente decepcionado con este hotel; está muy lejos de los estándares de Marriott. Las habitaciones son antiguas y tienen un olor a humedad que sugiere problemas de moho. Sospecho fuertemente que muchas habitaciones tienen moho, y pasé toda la semana preocupado por los posibles riesgos para la salud al respirar toxinas de moho. La situación se agrava con las alfombras viejas y malolientes, que solo añaden incomodidad general. Si Marriott planea cobrar tarifas de Marriott, debe ofrecer la calidad de Marriott. Lamentablemente, este hotel se siente más como un Motel 6 mal mantenido. Se necesitan urgentemente importantes reparaciones y actualizaciones para que estas habitaciones cumplan con los estándares. En el lado positivo, el personal es amable y servicial, y la comida, aunque no es extraordinaria, es agradable. Sin embargo, estos aspectos positivos no superan las serias preocupaciones sobre el estado de las habitaciones. Marriott debe tomar medidas inmediatas para abordar estos problemas.

Excellent hotel, I stayed for 6 days and the service was great, very comfortable rooms, I slept very well. Also I received help all the time to solve my different needs. I traveled with a elder woman and they helped me all the time The M club could be better, the snacks are very few and most of the time no one is there but it was ok to rest some afternoons. My only bad point was at the end, they forgot to charge me the upgrade and wrote me asking for the difference which is ok but they “invented” my husband’s email using her name and last name and adding a gmail.,com as a result they shared my information with an unknown person. That should be improved.

Im a Bonvoy Member and stayed on Marriotts around the globe, I’m so sad to say that this is the worst in my own country. The hotel, looks very old everywhere. There is zero maintenance, Front desk very cold feeling, normally a nice front desk invite you to stop by.. well not the case here. We had lunch at the restaurant that took 45 minutes to get to the table with an empty restaurant only 2 or 3 tables at the time. No air conditioning it all. They had this big floor fans that helps a bit but come on!!!!, this is a Marriott not a 2 start hotel. We originally book a 3 night stay but we leave one night early and cancel another extra night at the end of our trip. I reserve a 2 double beds City View deluxe room. They give me room 247 with a terrible parking view room. I call front desk and they change us to room 518 on the 5th floor, on that change we lost my daughter’s Oaxaca handcrafted backpack, we were not able to recovered. In the bedroom our bedsheets and bath towels were ripped off. It feels terrible to use them. Worse case at the pool, I took my youngest kid for swimming, there was no pool towels, I ask a gentlemen for some y that took 35 minutes and when they arrived, the towels conditions were worse than a mechanic shop, juts terrible condition. We ask for an extra sheets for the sofa-bed that took 90 minutes to get there. On our second night, there was tremendous party with a high volume somewhere at the main boulevard that ends close to 4 am. You feel the music as it was next door. (I know the hotel can’t control that, but they can invest on some new technology glass with noise reduction ) again, this is a Marriott!! Our room neighbors were drinking and being loud until 5 am. Terrible. We decided to leve in the morning and cancel our next reservation. So disappointed about our experience.

Bad location. Looks it’s on the main street but there is no access to the street. You have to go right around the roundabout. Not walkable. You end up spending lots on the taxis. The hotel is open to the elements as the swimming pool has trees around it and needs to be open. Hence the musty smell through out the hotel even in the rooms and the mosquitoes. Checked out three rooms but all smelled of mustiness, especially in the closets! Can’t open the windows, there is small slits under the windows but not enough to air the rooms. Comfy beds. Helpful ladies cleaning the rooms. Front desk not overly friendly, charged us $800 to check In early. Which they gave back as a voucher to spend in the hotel. Value for money breakfast.

I am Lifetime Titanium within the Marriott Rewards Program. That means that I have 40 years of experience staying at Marriott Hotels around the world. Never have I encountered a Marriott Hotel that is this pathetic- this badly managed and run. The restaurant’s food was, at best, substandard and, at worst, just plain bad. No flavor in any of the overpriced dishes. One expects to pay more at a Marriott restaurant in the hotel. One also expects to receive a good meal. Yes, the overpriced was there. The good meal was not. Far from it. Then there’s the Club M on the 5th floor. To call it a Club M is nothing short of a bad joke. They post hours for the various “amenities,” breakfast, snacks, etc. Why bother? Nobody is there. Nothing is there. Not even a bottle of water. Too pathetic! Finally, our room. There was nothing actually wrong with the room, save for the Rave Club whose noise made sleep impossible until well after 2:00 am. One might argue that the hotel is not in charge of the club and it’s noise. My counter argument is that they have to be aware of that impossible to deal with noise so when the hotel barely has anybody booked (as it did not when we were there) then, for God sake, fill up the other side of the damn place first so people don’t have to deal with this impossible to sleep through noise. I’d rather be at the end of an airport runway! No thought given to the food. No thought given to the Club M. No thought given to the comfort of the hotel guests; not even elite Marriott members. This hotel is an absolute failure and should be stripped of its franchise designation! Then, there was the room. Room