The Ritz-Carlton, Tysons Corner

I last stayed here around 8 years ago but I forgot how nice the hotel rooms were. The room was so nice and comfortable. Bathroom was large and stocked up on toiletries. Gym was nice and large and enough equipment. Hotel has valet parking and also self parking which is nice rather than having to spend loads of money having to valet all the time.

After so many times visiting this hotel, I felt very disappointed in the way I was treated. The room they gave me was next to the kitchen of the club lounge. The smell of food was very strong, and we called the front desk to ask to be moved, and they told me they would check and call me back, and they never did. I went downstairs to ask again, and they told me they were going to check. We went to celebrate my husband's birthday and have a good time at the lounge. When the time came for us to go to sleep, the noise from the lounge was too much. We woke up at 6 am, ate breakfast, and left earlier because the smell and the noise were too strong. At the checkout, they ask me, and I explain why we were living so early, and she said sorry, and that's it. I will not go back again to this hotel.

My Husband and I had a WONDERFUL stay! Everyone was so friendly; the amenities were amazing. We loved the morning and afternoon drinks. The pool and spa area was clean and quiet. We loved that the hotel was right off of Tysons II and so close to the Metro, shops and amazing eateries. Alfred for shuttle was so great, I don’t think we waited more than a few minutes for any of our rides. He was informative and friendly. The Porter’s at the entrance were very knowledgeable in needs and greeted us every time with a warm welcome. They even helped us get to the Metro when the shuttle was not running on Sunday. Johan at the bar was super friendly and engaging. Blanca served us a great breakfast on Monday morning. And a STAND-OUT Kudos to Benjamin, who greeted us at check-in with a pleasurable and caring welcome. He got us right off to our room and every interaction after that was amazing. Benjamin deserves your best awards for creating great guest experiences.

Never have I been treated so rudely! I called to inquire about creating a special event in January 2025. I was told the rep wasn't available, but would call me back shortly. 48 hours later, no call had been received. I called back again and couldn't even get simple questions answered politely. DO NOT ASSUME YOU WILL BE TREATED WITH RESPECT! Such a shocking disappointment, but I bet I dodged a bullet.

The high tea was the occasion. The service was less than I would’ve expected. The tea setup was very well heated, impressed. The sandwiches & cakes were good. The room was not interesting in any way I would have expected. I don’t remember any colors or flowers.